Frequently Asked Questions

Delivery Timetable

For T-shirts and most apparel, standard delivery within the contiguous 48 United States is 14 days, and rush orders are delivered in 7 days, from the time you place your order to the time it arrives at your door! Call 1-800-293-4232 or email us to inquire about super-rush if you need it even faster, or about delivery times to Alaska, Hawaii, and Canada.

Simply click on the button below to open up CustomInk's all-inclusive Quick Quote tool, then follow the prompts to enter your style, color, ink colors, and quantity. When you're done, click "Get Quote" to see your all-inclusive price! Additionally, once you get a quote in the Design Lab, your price quote updates live under your design as you create.

CustomInk's all-inclusive pricing ensures that you won't be surprised by any hidden fees - even standard shipping is free, and you will never pay "artwork" or "set-up" fees like you do with many of our competitors. The price you see on the screen is the price you pay!

CustomInk's pricing for each order is based on the product, quantity, printing method, number of ink colors (for screen printing), and one sided vs. two sided printing. Additionally, this pricing is all-inclusive, meaning that all costs (artwork fees, set-up fees, etc.) are already factored into our prices, and shipping is FREE!

As long as your design is the same on all, CustomInk can help you change it up with different shirt colors and styles. Give us a call at 1-800-293-4232 with this request and we'll make sure you save money on your order.

With CustomInk's "no minimum" digital printing service, you can print just one, and this printing method is available on some of our most popular styles! For apparel screen printing, the minimum order quantity is 6, while the minimum for embroidery is 12. Minimum quantity information for each of our products can be found in the product catalog.

Screen printing involves creating a stencil of your design, then using that stencil to apply ink in layers onto a product. Digital printing takes your design straight from the computer and prints it directly onto your garment, as if you had a desktop printer that printed on clothing instead of paper.

In order to retrieve a design you saved during a previous visit to CustomInk.com, simply go to our Retrieve Design page and enter your email address. Then, select the design you want to edit/purchase from the list.

Yes, CustomInk offers printing on sleeves, sides of pant legs, and hoods! Simply call us at 1-800-293-4232 to request this type of printing. Once we process your order, we'll email you a picture proof that shows the sleeve/leg/hood print in full detail, so you can feel confident that your design will turn out perfectly.

If you would like a sample of a product - blank or printed - before ordering, give us a call at 1-800-293-4232, and one of our service representatives will be happy to arrange shipment of a sample, usually for a small fee plus shipping costs, whenever possible.

From the Design Lab, just select the tab on the bottom left that says "buy now", input your quantities for each size needed, and proceed through to checkout, saving your design when prompted. If you'd like to order more than one style or color of shirt per design, give us a call at 1-800-293-4232 to complete your order.

Whether online or over the phone, you can place your order using a credit or debit card (MasterCard, Visa, Amex or Discover), your checking account, or a purchase order if approved for credit (generally for large institutions, such as schools or government agencies). When invoiced for a PO, you may pay by check or credit or debit card.

Since every situation is different, please call CustomInk at 1-800-293-4232 if you're dissatisfied with your order for any reason. Generally, if there is something wrong with your order or if it arrives later than promised, then we'll work to correct and replace your order or issue a refund if you let us know within 15 days of receiving your order.

CustomInk always offers bulk quantity pricing, meaning that as you increase your order quantity, the price per piece will go down. If you're ordering the same design, but want it printed on different colors or styles, call us at 1-800-293-4232 and we'll always make sure you still get bulk quantity pricing.

CustomInk headquarters is located about 7 miles outside of Washington D.C., at 7902 Westpark Drive, McLean, VA 22102. However, even though we are headquartered in Northern Virginia, CustomInk serves customers all across the United States and Canada!

Real, live help is available 7 days a week at 1-800-293-4232, from 9:00am-9:30pm EST Monday-Friday, and from 10:00am-6:00pm EST Saturday and Sunday.

Each order is reviewed by at least two members of the CustomInk production team who make sure your design is perfect and ready for print (learn more about what they do for every order in the Help Center!). Your products are then decorated using screen printing for quantities of six or more, digital printing for quantities fewer than six, or embroidery, and shipped to your door by a guaranteed delivery date.