Fast-Growing, Fun, Entrepreneurial Web Company Seeks Director of Online Experience

• Location: 7900 Westpark Drive, Suite T500, McLean, Virginia 22102
• Terms: Full-Time
• Benefits: Options, health PPO, dental PPO, long and short-term disability, life insurance, immediate vesting 401K, generous personal leave, free food, parking, and t-shirts!

The Role

CustomInk is seeking a Director of Online Experience to continually improve the CustomInk.com website and to be its chief storyteller. The scope of responsibility includes the website, transaction-encouraging emails and related online properties (e.g. blogs, Facebook, etc) but does not include online marketing (ppc, seo, banner ads, etc). This person's mission will be to improve customer enthusiasm and ultimately conversion rates (purchases) by creating an online experience that's truly worthy of remark. The candidate will join the marketing/ecommerce leadership team, helping to shape and prioritize improvements to the site's core functionality, including CustomInk's do-it-yourself Design Lab. The core of this person's responsibilities will be to work with the rest of the marketing team and across the company to spot opportunities, create plans, and execute tests that measurably improve the experience for our customers.

The Perfect Candidate (That's you!)

Compelling candidates will have a retail-is-detail mindset and can speak to professional examples where nuanced adjustments have made a big difference. He or she must also possess the powerful combination of ecommerce subject matter expertise, a head for numbers and analysis and a knack for branding (e.g. visuals, messaging, aesthetics). Leadership and teamwork are also critical elements to successful leaders at CustomInk. As such, candidates should exhibit a strong aptitude for assembling and developing high-performance teams. Finally, the ideal candidate will have a hands-on entrepreneurial streak and a track record of success.

Got what it takes? CustomInk wants to hear from you!

Apply by emailing your cover letter and resume to jobs201@customink.com. Attachments are accepted, but for a more prompt response, please paste the text of your cover letter and resume into the body of the email. Address your cover letter to Sean Murphy (VP of Marketing).

Please take a few paragraphs to answer each of the following in your cover letter:

• The scale and scope of your most recent ecommerce responsibilities.
• A description of an online process that you've measurably improved, include relevant metrics (required) and screenshots/links (as possible).
• Pick one of CustomInk's three Core Values and give a professional example of how you exhibit it.
• A summary of your compensation history.
• Availability – when could you start working?

Wow! You read this far. Thank you for your attention and interest. If this role isn't for you, but sounds perfect for someone you know, would you email them a link to this page?

CustomInk is an Equal Opportunity Employer.