Operations Support Associate

Fast-Growing, Fun, Entrepreneurial Web Company Seeks Operations Support Associate

• Location: 7902 Westpark Drive, McLean, Virginia 22102
• Terms: Full-Time
• Compensation: Competitive salary + performance-based earnings
• Benefits: Options, health PPO, dental PPO, long and short-term disability, life insurance, immediate vesting 401K, generous personal leave, free food, parking, and t-shirts!

Role

We seek a proactive operations associate to improve the efficiency of the day to day operations of our Sales and Service department. You will report to our Operations Manager and manage the activities of our representatives in real time. You will work with live data on call volume to optimize workflow and reporting on team metrics - all with the goal of improving efficiency, productivity and service quality for the department.

In addition to providing timely and accurate data analysis, you will also work directly with representatives to assign individual call priority and maximize customer response rates.

Your success will be determined by your ability to effectively communicate, ensure high responsiveness to customer needs, and overall team satisfaction. To succeed at CustomInk, you should be committed to the golden rule, taking ownership, and innovating.

Qualifications

The ideal candidate will have a balance of analytical skills coupled with the ability to manage and lead a team including:

• Experience in Excel with the ability to read, analyze and manipulate data including formulas, filtering and creating charts
• Solid understanding of group dynamics including strong leadership experience
• Track record of clearly and concisely communicating trends in real time through written, electronic and spoken communication
• Ability to manage multiple tasks concurrently and work independently
• Proven ability to learn multiple programs quickly
• Previous experience in operations support and/or call center environments a plus
• Bachelors degree in a related field a plus, recent graduates are encouraged to apply

Apply

Please send an updated resume and interest letter to Matt Garber, Staffing Coordinator at:jobs015@customink.com . CustomInk is an Equal Opportunity Employer.