Helpdesk Technician

Fast-Growing, Fun, Entrepreneurial Web Company Seeks A Helpdesk Technician

• Location: 7902 Westpark Drive, McLean, Virginia 22102 and 7251 Coppermine Dr. Manassas, Virginia 20109
• Terms: Full-Time
• Compensation: Competitive Salary + Performance-based Earnings
• Benefits: Options, health PPO, dental PPO, long and short-term disability, life insurance, immediate vesting 401K, generous personal leave, free food, parking, and t-shirts!

Role

We seek a friendly, reliable, and highly-motivated individual with strong communication skills to support both the immediate and ongoing technology needs of the CustomInk team. As part of the Operations Technology team, you must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.

Responsibilities

As a Helpdesk Technician, you will interact with company-wide team members on a daily basis to troubleshoot and resolve IT related hardware, software, telephone, Internet and network-related issues. This includes desktops and laptops, printers, data cabling, and other technology peripherals, as well as Windows OS (XP), MS Office 2007, MS Outlook, Adobe Illustrator, and more. You will manage issues via tickets in our helpdesk system to ensure issues are resolved promptly and tickets are cleared. You will also be responsible for regular IT maintenance activities, as well as moving equipment and assisting with Desktop Support projects. You must value customer satisfaction above all else, possess the ability and desire to master new and relevant information, and be able to effectively translate these into your daily responsibilities.

Measures of Success

The key measures of success for this position will be:

• Effectively handling and closing helpdesk tickets
• Overall team satisfaction working with the Helpdesk team
• Team member satisfaction with your specific helpdesk tickets
• Overall Helpdesk team satisfaction working with you

Over time, we will likely establish quantitative metrics and goals in each of these areas.

Qualifications

This position requires you to work late shift as well as the flexibility to work additional hours and be on-call when necessary. You must also have the ability to lift over 60lbs. In addition, the ideal candidate will be strong in the following areas:

• Demonstrated positive, customer-focused attitude
• Track record of effective communication and problem-solving skills
• Proven ability to troubleshoot hardware and software issues
• Ability to troubleshoot basic network and Internet issues
• Proficiency in Microsoft Excel including reading data from databases and websites
• AExperience with MAC and/or LINUX

Additional qualifications are desired, but not required:

• Experience managing users via Active directory
• Experience with MAC and/or LINUX
• Related certifications (A+, MCP, Network+, etc.)

Apply

Visit http://customink.simplicant.com/job/detail/3909 to apply. Please have updated resume ready and address cover letter to Matt Garber, Staffing Coordinator. CustomInk is an Equal Opportunity Employer.