Overall experience of
the last 1,000 customers:
  • WOW!
    54%
  • Great
    39%
  • Good
    4%
  • Okay
    2%
  • Bad
    1%
and
97.6%said they would order
from CustomInk again
CustomInk.com

Uncensored Customer Reviews

Here's what recent customers had to say:
27 minutes ago CustomInk.com

I just received my 3rd order from CustomInk and again they met my needs and expectations. As a professional quality systems auditor I always look for the best but rarely find it. CustomInk raises the bar on both quality and customer service. As in any manufacturing things can and do happen. But if something is wrong - they do all they can to make it right. I have never had anything less than total satisfaction with any of the staff that I have communicated with. I always tell others that a job is never completed until the customer reorders and CustomInk can consider their job complete. They aren't just my first choice for these products - they are my only choice!

Daniel C. - Owner
Last Cast Fishing Rods,
Maple Grove, MN
Overall Experience Wow 5
Order Again? Yes
3/26/15 at 12:35 pm eastern... CustomInk.com

The design lab needs an upgrade. For example, I should be able to drag decals to a "side bar" of some kind while I'm designing my tee. I still hate your packaging, when someone designs something it's special, and should not arrive in a plastic sack.

John M.
Los Angeles, CA
Overall Experience Great 4
Order Again? Yes
3/24/15 at 3:28 pm eastern... CustomInk.com

The customer service with customink.com was BAR NONE!

Cathy H.
Poulsbo, WA
Overall Experience Wow 5
Order Again? Yes
3/23/15 at 3:41 pm eastern... CustomInk.com

This is the only website I go to for shirts, hats, bar glasses and cups. Never been disappointed with design result, delivery, or customer service. Had four broken glasses because of shipping (not packaging) and they refunded the four glass cost immediately AND gave me $25 off my next order- and it wasn't CustomInk's responsibility to do so.

Andy A. - Shortstop and Left Field
Western Darnestown Softball,
Germantown, MD
Overall Experience Wow 5
Order Again? Yes
3/23/15 at 2:45 pm eastern... CustomInk.com

We only wish shirts were a little more affordable. However, the quality of the shirt and the print are great, bar none. Shipping also better than promised! We only ordered one to test product, over-all quality: A++. there ARE cheaper sites, but cheap/sloppy is what you'll get. Not here!

Brenda S.
Mount Wolf, PA
Overall Experience Wow 5
Order Again? Yes
3/14/15 at 1:08 am eastern... CustomInk.com

Fourth time using customink for my bar and restaurant and will continue to do so. Ease of website to upload logo and make my own design. Speedy turn around time.

Sokharun Y.
SOK'S,
South Hadley, MA
Overall Experience Wow 5
Order Again? Yes
2/27/15 at 10:50 am eastern... CustomInk.com

I began using your service many years ago when the company was small. The service you provided back than was remarkable. I know that CustomInk has grown into a large organization. However, unlike other companies, you continue to maintain the highest of standards with your product quality and customer service. CustomInk is truly the company that sets the standard others should aspire to. You have set the bar high. Well done!

Thomas W. - Associate Director
Madison Square Garden,
Emerson, NJ
Overall Experience Wow 5
Order Again? Yes
2/13/15 at 11:28 am eastern... CustomInk.com

The overall experience was great! Our team was impressed .with the quality, the printing, the price, and the very fast turn around from order to delivery. My only complaint was in regards to the permission to use our home bar's logo on the sleeve. Instead of one representative being the contact person regarding the permission to use the design, I had spoken with 4 different people in that few days trying to coordinate who was supposed to receive the permission from the bar owner even after the bar owner sent 2 emails to different people granting permission.

Bob M.
Romeoville, IL
Overall Experience Great 4
Order Again? Yes
2/13/15 at 11:15 am eastern... CustomInk.com

Great job! We go to this bar at a ski resort in PA called the Foggy Goggle. So we had shirts made for the day! LOL

Daniel C.
Glenshaw, PA
Overall Experience Wow 5
Order Again? Yes
1/30/15 at 12:43 pm eastern... CustomInk.com

I worked with Melissa on this order, and she couldn't have been more helpful and fun to work with. The sweatshirts are better than expected, and the screen print seems to be of high quality. Our girls week-end starts today and I am so anxious to give them all their sweatshirts. I sent a picture, and they are excited as well. Again the purchase was great, but working with Melissa was fantastic. If more customer service employees in our internet based world were as "customer oriented" as Melissa, over all internet shopping experience would improve considerably. Thank you Custom Ink for setting the bar high!!!!!

Bobi C.
Mccall, ID
Overall Experience Wow 5
Order Again? Yes
1/26/15 at 12:33 pm eastern... CustomInk.com

I would like to let Mr Katz know, and all of the staff at custom ink that my experience with custom ink consistently has been the best retail experience I have...bar none. the kind of customer service on a consistent basis that I receive from customer from custom ink is unparalleled, outstanding, amazing, and brilliant , my business experience with custom ink is second to none , It really makea my day! the level of customer service that I have received from each and every person that I deal with from beginning to end of every one of my many orders is exceptional. I would like to applaud you and your staff for the fine work that you do. it is a difficult thing to run a business, we know we are small business people. and to maintain an exceptionally high customer service level on a consistent basis is really tough. but you guys do it all the time. I don't know how you do it, I don't know your business model . I wish I was a fly in the room at all your meetings because we could really take a page from your book. you're doing it right .I am impressed I I think they should be teaching custom ink principals at Wharton Business School .best of luck to you. on going success, best wishes and you will be hearing from us again. God bless take care from your fan, Mia Rincon

Mia R.
Phoenixville, PA
Overall Experience Wow 5
Order Again? Yes
12/10/14 at 12:35 pm eastern... CustomInk.com

i couldnt say anything more then the fact i am overly impressed with this company. They set the bar when it comes to all aspects of business and customer service.

Justan D.
APO, AE
Overall Experience Wow 5
Order Again? Yes
12/7/14 at 11:36 pm eastern... CustomInk.com

For web based business, the personal follow ups via email we're a welcome surprise and really helped to assure me that the order was moving along. I appreciated the effort of whomever contacted me to advise that we could print on the other side of the jerseys, and it also clued me in that the staff is attentive to detail. The jerseys are affordable, and the customer service is bar none. I'll definitely be back for any future uniform purchases.

Isaiah C.
Spokane Valley, WA
Overall Experience Wow 5
Order Again? Yes
11/27/14 at 12:34 pm eastern... CustomInk.com

I was so pumped when I received the package on my doorstep! They were fundraiser prizes at the bar and they were a hit! I appreciate the speed of the delivery and how the service was to make the order just as I expected..I'll definitely be coming back!

Mitch M.
Hazen, ND
Overall Experience Wow 5
Order Again? Yes
11/15/14 at 2:17 pm eastern... CustomInk.com

From the start it was very easy to design the perfect Tshirt. In fact, my wife who doesn't do well with anything on the web was able to design the shirt. Though she didn't get it right, custom ink emailed me right away and made sure it was right. That brings me to my biggest point. The customer service and support is top notch. Bar none it was one of the best experiences with a company I've ever had. Very polite, matter of fact and squared things away, right away!! Thank you for everything we will definitely recommend this company and will be back for anymore custom needs!

John J.
Kalkaska, MI
Overall Experience Wow 5
Order Again? Yes