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Uncensored Customer Reviews
Here's what recent customers had to say:
I paid for rushed shipping and the shirts still arrived a day before the estimated arrival date. The email for you to review your order after you've paid for it is nice too and allows you to triple check.
The custom ink staff was excellent. The look of the sweatshirt was exactly how I wanted it and they responded to my emails super fast. I also loved how the package came the day it was promised.
I loved the onesie! Atayah Marie was born the very next day after the package from your company was delivered on November 18, 2014 at 1:05p 7lbs 3oz/20 inches! So it was right on time! I also was pleased with how the color came through on the white. Last time I ordered white tees the color didn't come through as well but I was assured you'd work on that issue. Thank you for making whatever corrections necessary. I'll definitely be ordering & referring others to your company again.
My experience was A+. Kelly was my associate and she worked incredible hard to get my design to fit in the regulations. We did it in a timely manner (she responded to emails and sent emails within an hour of my sent ones), and I believe because of the turmoil over the design, CustomInk gave me free 2 day priority mail shipping!!
Very good. When there was an issue with my order I was immediately notified and the issue was resolved within a day.
Had a great experience working with you on T-shifts I made for a famiily gift. THe website was easy to use and designing the shirts was really fun. The shifts arrived on the day specified even though a change was needed after the order was placed. Couldn't be happier with the finished product! Thank you.
I spoke with 3 people the day I designed and ordered. I regret that I only have 2 names because all were excellent. So helpful and friendly. I ordered 3 shirts and was treated like I had ordered 300!!! If anyone wants to know where customer service is today, it is at CustomInk from start to finish. I love, love, love how these turned out and actually got them earlier than I was told. Ashley & Mike thank you so much! You really exceeded all expectations. I have already told someone about your site. Can't wait until after Christmas when I can actually wear mine in public because I will tell everyone where to go for something unique with great help, support, and service!
Lees Summit, MO
From day one the dolls I worked with at customink were all super excited to help me with my design and order. They helped me get my order in time to meet a deadline that I didn't think I'd be able to meet. I am beyond impressed with the er I. And embroidery work customink did.
Kirksville College of Osteopathic Medicine,
I had a great customer service experience with custom ink. I ordered t shirts for the first day of my son's basic training graduation from the air force. I have never been to one of these before and a few days we left. I heard that people have t-shirts made to wear to the run with squadron names and mottos on them. I checked out custom ink because our school's teen institute had just ordered shirts from you. I called because I needed a super rush order and I wish I could remember the person's name that helped me. She was extremely helpful and my order arrived exactly when she said it would. Thank you so much, it was a great experience and I will absolutely order again!
First off, I felt like I was going for a long shot with my idea of making the shirt look like The Braidy Bunch, but making it "The Brainy Bunch," for the brain cancer walk we were going to attend. I didn't want to overwork myself being I am a full time student and worker and my mom had just been diagnosed with a Brain Tumor. Dan H. immediately said, "yes of course we can do something like that." I didn't have to do any of the work, or try to work the online design (because lord knows I can't) and the CustomInk team made it look amazing. Mom said it best, "these t-shirts made me feel so loved and will be a forever remembrance of this amazing day." You best believe we will be wearing them on January 5th, 2015 for her brain surgery. Thank you again CustomInk team!
My experience using CustomInk was fantastic. The customer service was extremely helpful and enthusiastic throughout the process. The only downside was not knowing until the day of delivery that the product had been shipped, we were on a tight schedule to receive them and a little more detailed feedback about shipping would have been helpful, but other than that, it was a great experience.
I rated everything high, but my selections wouldn't show on the screen. I wish they had arrived a little earlier in the day though as one student on the team was moving across the country (military family) and I wanted to get him his shirt before he left. But it all worked out ok. My next order I will really need a day earlier.
I was so pleased with the final product! My order was rather last-minute, so I appreciated CustomInk's effort to print and send (a day early!) my order. Will definitely be using you all again!
Overall I was please with every phase of the dealing with Custom Ink. The web site is well done. The response from emails and phone calls was professional yet slightly more friendly than many companies I have done business with. I received my order on the day it was guaranteed to arrive and the order was correct in every way. The one thing that I was most pleased with was the prices for your T-shirts. The Georgia Elio Owners club (facebook group) Is growing and I' m sure we will be doing more business with Custom Ink.
I changed my design, and was surprised to get an email saying that my original delivery date was still guaranteed. Living in Buffalo, I knew to expect a delay after it had been shipped. But the storm only kept my package away for an extra day, and to say I am impressed is an understatement. My expectations have been far exceeded with CustomInk.
North Tonawanda, NY