the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Here's what recent customers had to say:
Never before have I received a call from any business prior to my shipment being processed. Your call from Mary Ann was an example for other businesses to take note of. She verified that my order was received, spelled correctly and we even shared a laugh on the logo. I'll be back for more koozies when this order is exhausted.
We had such a short time frame to pull off the koozies for our event that I was afraid you wouldn't be able to do it in time. However, when I talked to my customer service representative he was very reassuring and helpful. I appreciate you coming through for us in a pinch and helping us pull of a successful event!
Blue Ash, OH
Your customer service, prices, options, everything was all great! There was even an associate I spoke with that made such an impression that when I told the story of how these shirts came to be, I included her and her stories in my description. I'll 100% use you all for all my T-shirting needs! If you allowed me to order a smaller amount of koozies, I'd do those with you all too! :)
Love the koozies that we have ordered for our golf tournament for the last 10 years thanks!
Erick Inman Foundation,
CustomInk provided great customer service and follow up. It felt like they really did take the time to review my order and I appreciated the progress updates. The koozies were great and the printing was much much better than I expected. Can't wait to give them out on our wedding day! Overall, everything was very well done.
Custom Ink made it very easy to design and order the products I needed. Besides the koozies, I also custom ordered shot glasses. The entire process from ordering to receiving was great!
The customer service people that help me coordinate the colors were very helpful. Thanks to them my daughter loves the koozies and is excited to give them out at her wedding. Thank You!
Mc Cool Junction, NE
I was amazed with the personal customer service involved with creating my design. Everyone I dealt with was very friendly and helpful. The koozies look amazing!
Your website is so fun and easy, I loved creating the Koozies myself so they matched the theme of my invitations and wedding. I decided to order at the last minute, only to find that they could not be shipped in time. I then called, to see if there was another option. Aubrey answered, and she was the height of customer service, huge kudos!! She got approval from several departments, and set the ball rolling, which tells me your employees have great teamwork. Then Susan Reynolds worked closely with me for approval, so production could begin, clear from Virginia!! Your employees went above and beyond. The Koozies were a big hit, and I recommended your company to everyone. Next time I will order in time, I promise. Many thanks to all, for your efforts, you made my groom and I very happy. Hanna
Oklahoma City, OK
My experience with Customink was exceptional! The people that I talked to were understanding and very considerate "and" helpful. After the date of the birthday party was moved to an earlier weekend, Customink printed and shipped the koozies in record time! They arrived on the day promised! They were terrific. Everyone was so excited that they had a memento to take home from the great 80th birthday party on the deck! There were over 80 people at the party so everyone got a koozie and there were some left for the family to keep. Thanks again for all your expertise and help!
You have exceeded my expectations. Very easy to place an order and changes to graphics we're handle by your staff in a professional manner. I love my koozies.
Cedar Rapids, IA
Had an issue with getting a quote and trying to purchase my koozies after finishing my design; the website said I had more than one color in my design when I only had one. But, the customer service was awesome ! I spoke with a few people on the phone that looked up and processed my order right away. They were very friendly and helpful. Other than the one website glitch the website was very easy to use and had a ton of options. Great experience! Loved the product!
Little Rock, AR
I wish you'd offered any amount of koozies instead of a "minimum 100" on your website. I eventually ordered 60 but that was only because I called customer service.
Product is fine but the screen print (or whatever method) of my logo and text onto the koozie is quite fuzzy. It is acceptable because they are only koozies but for this price you would think it would be possible to next day me an actual proof for free.
Overall, I'm happy with the product. I had a difficult time navigating the website. I tried ordering the cheaper koozies with one color but when I added the picture on the back, it kept forcing me to switch to a multi-color koozie which was more expensive. I didn't want to use more than one color; only white. Even though I only picked white for the font color, I kept receiving an error indicating I used more than one color. When I tried to chat live online with customer support, it wasn't working. I got tired of messing with it and just purchased the more expensive koozie with just one color.