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Uncensored Customer Reviews
Here's what recent customers had to say:
overall good experience with CustomInk except for the haynes ts. question 6 below...you need a "maybe" and you needed an answer to complete so I'm closer to no than yes... I ended up ordering another 3 XL shirts in another color to replace the 4 XXL navy because I couldn't order 3 because of your quantity requirement for navy color
Loved how we received a phone call and email to let us know there was a concern with a color outline that we had chosen on the lettering. I was informed the black outline would not show (or at least look faded) when printed on a navy t-shirt. The customer service rep that I worked with helped me with color suggestions, and the t-shirts for our family Alaskan cruise came out perfect and still arrived on time. Would definitely recommend to anyone looking for custom t-shirts. Great customer service and quality product.
We have ordered the American Apparel Jersey T-Shirts several times for our family reunion camping trip and we love the quality and have continued to buy the same shirt model each time. I would like to see the youth sizes offered in more colors because we are running out of colors to try! This is the first year we have tried the rabbit skins t shirts. I had the order shipped to my friends house in TX because the event is in TX and I live in FL. She said there is a slight difference in the navy color between the American Apparel and rabbit skins shirts but that is usually to be expected with 2 different brands. She says the printing was done nicely and all of the shirts were accounted for. Its not our first order and we have never had any issues so I am assuming she is correct when I am writing this. I love the online design tool and this year I used the online order forms as well. The customer service and follow up is always excellent.
If XXL in navy had fit it would have been a great experience. Now we have to wait until which time we can order mulitple shirts to order the XXXL in navy.
When I called to make changes I always spoke to a different person. Dealing with just one person through the whole process would have eliminated the multiple phone calls and the incorrect navy shirts I received. To many hands in the pot...
Front Royal, VA
CustomInk does it right. I spoke with a T-shirt Ambassador immediately after the order was placed, who was good enough to point out that due to the style of shirt we ordered they tend to run small. The printing team even went to the bother of matching the design color to the sleeve color (both navy) which makes the shirts look even better in person than on the site while it was being designed. A co-worker of mine noted once the order arrived that the packaging was quite clever, and that the box lid would prevent you from damaging the shirts if you were to cut open the box. All in all, I am only taking time to write this review because the experience exceeded all expectations.
Davidson Hotels & Resorts,
Overall, the students were very excited with their design. I was happy that our representative suggest that we switch to a lighter shade of blue from the original design so that it would standout against the navy shirt. She suggested that the contrast might not appear the same on the shirt as it did on the website. I agreed and we were very happy with the editted look.
We love our new shirts!! We used our own image and the overall result was very nice. The color ink (yellow) is very bright against our navy blue shirts. Customer service over chat and phone was amazing and I was so happy with my experience. We will definitely try out other styles of shirts in the future. Over all price, easy of ordering and product was fantastic!
Port Hueneme, CA
Painless! There was a discrepancy on the color ink that I choose to go on a Navy colored shirt, Lauren contacted me to let me know that it wouldn't look too nice and also gave me different options with different colors to choose. I appreciated that so much, as they could have just easily went through with the print and not even cared! THANK YOU!!
North Las Vegas, NV
Love custom ink. Quality service. I only have one issue with the "Royal" color coming out looking like "navy"
I ordered a red T-shirt with white print and navy outline, but I received a red T-shirt with navy outline and uncolored print.
Color of the print on the shirts is not nearly as dark navy as it looked on the website. The print essentially blends in with the teal shirts and makes the text unreadable from more than a few feet away. I wish that the product was true to the example or that the people printing it would have informed me prior to shipping that the colors of the shirts and print color were too similar so I could have chosen another text color for the shirts.
Waverly Hall, GA
Not please with the blue color on the cups. Had thought it more Navy when I had designed it. Unless it got changed by your designer and I had not noticed on my phone when giving final approval.
San Francisco, CA
I was so happy with the t shirts i ordered last year, 2014, about 400$ there... and they worked with me, over and over to get my design perfect. The hoodies, 630$ this order, had to go Navy, the charcoal could not be found in the xsy or tall adults... but the Navy all matched, and everyones fit them perfect. My hoodie (had to be ordered seperate cause of the original design, i changed the others to make it simpler) arrived a week after everyone elses... when they were all ordered at the same time. I still cannot bring myself to even try mine on, i am still so disappointed, i talked to a rep, and she was not really any help, saying i could even get it early. sigh... I will get over it. Would I order again from custom Ink??? Not sure...
The person emailed me asking if I would like a better contrast between the black print and navy blue shirt, and changed it as needed. Great service.
Comstock Park, MI