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Uncensored Customer Reviews
Here's what recent customers had to say:
I have worked with CustomInk for many years and it's always been over the top amazing and fast. So it was a disappointment this year to experience the long delays it took to receive our shirts. At this time, I am still waiting for my order, which should have been here last week. We are a few days away from the festival date and I am concerned it will not make it in time. Also sadly I have experienced some frustrations with the exchange rate, we are paying over $1500 just because the Canadian dollar is so low right now. It would be nice if CustomInk.ca would actually charge in CAD. And lastly, I was sadden to learn that items that were available to me last year (American Apparel 50\50 neon) was not available this year. We were looking at ordering the neon blue color for our festival, we had no issues ordering the neon green last year... Then we started designing baseball hats, and after a long time spent designing the perfect hat we learned these were not available in Canada. Thats as we are trying to order hundreds of them. So it has been a bizarre and stressful experience this year. Otherwise the service has been very good, I understand these are circumstances that are beyond what the staff could do. So thanks for all your help.
Fort Smith Paddling Club,
Fort Smith, NT, Canada
I was overall so happy. Sometimes neon green isn't as bright in person as it shows online but it was. The printing it great quality and I can tell will last through many washes.
Avery family pony pulling,
The Neon Green and Yellow are too close in color.
CustomInk's website was easy to use and allowed me to create the tank top I wanted for my group. Everyone loved them! The group purchase link was extremely useful, although being able to ship separately would have been really great, hopefully that can be implemented in the future. For the American Apparel Neon Tanks that we ordered, please be aware they are men's tanks. so I do not believe the statement that they "run small" is applicable to women ordering them. They are very large! Use the measurements they provide and order based off of them, not on XS-XL sizes only. Overall, great service and products!
The customer service is awesome. But where the company needs improvement is in the "image proofing/ink" department. I designed a shirt last year with basic colors and the proof the company gave me was accurate. I used the same design this year with bright colors. The "proof" looked awesome but the end product turned out bland and lack luster. I'm disappointed in what custom ink said it was delivering "proof image" vs how my product turned out. I'm unsure if the printing can deliver neon/bright colors.
I had ordered the Maroon shirt which looked great, but the athletic gold is not gold, it's like neon yellow so it likes pretty strange with the maroon, I'm not sure if I will give it to my dad for Father's Day, the gold is just a little weird looking- other than that it was great! Customer service is an A++++!! You guys are awesome. I placed a huge team order so hopefully the color looks a little better on them. (:
Overall, my experience using CustomInk was great. Creating my design was fun and I appreciated that there is a staff person assigned to my order to make sure that the design is centered and proportioned to look its best. Correspondence was fast and I received the tank tops very quickly (I paid extra for the 2-week option). I love the tank tops. The quality of the American Apparel Neon Tank is excellent and the screen printing looks perfect and professional. The only minor issue I experienced in the whole process was that sometimes the website froze for a minute or moved slow, but I would definitely use CustomInk again.
Was very happy with the whole experience. I liked how bright pink the shirts turned out! They look less neon pink in the pictures online so it was a very nice surprise.
I honestly probably messaged or called you guys like 10 times because I was super spooked about doing my band's first ever colored shirts. Every time I did, though, everyone was very nice and helpful and even made small talk which was pleasant. Then, even though I turned down my first proof, my order still came in at the original deadline which was amazing. Thank you, CustomInk. The shirts looks awesome! pls watch neon genesis evangelion
This is the 2nd year in a row that we've ordered the same shirts, just in a different color. I love the material of the American Apparel tanks, as well as the fit. With the neon pink shirts this year, we are sure to stand out on the sand volleyball court! We also utilized the new Group Order Form to get each team member to order their own, it was SO great not having to fork over all the money myself and wait to be paid back! Great Job CustomInk!
Customer service was awesome as usual they went above and beyond to find us the ash long sleeve shirt and the young lady aslo helped me find the neon pink that i was looking for. Everyone i talked to was very helpful and patient! Thank you!!
I was very pleased with the thickness of the shirts, and how well the print came out on the front and back of the shirts. I was impressed also that Customink was one of the few places to sell neon colored shirts at a reasonable price. They processed my order very quickly and kept me up to date the whole time. I would definitely order from them again!
I love the tanks I got...they will be perfect for the bachelorette neon run we are doing!
Thank you! We ordered neon pink jerseys for my daughter's soccer team and they turned out great. Also, customer service was wonderful. They contacted me right away to insure the uploaded logo was the best quality, had suggestions, and made sure everything was perfect.
Great shirt, great customer service btheu e-mailed me saying my image on tge front of the shirt was a little lower than normal and moved it in the standard position for me so the shirt would look great and it turned out awesome. My husband will be thrilled with it especially because they had Camaro images and neon green color. Love the selection.