the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Here's what recent customers had to say:
Raul Ramirez was a great help. I had been dealing with another t-shirt vendor for 2 weeks trying to get this order right... leading up to our restaurant opening.... and they could not get it right. They seemed annoyed to be helping me with what they called a complicated logo. I finally was fed up and called CustomInk. Raul helped me setup the shirt, asked questioned about the business and was genuinely excited for our shirts and opening Chicken Night (what a switch!). In less than an hour we had adjusted the logo, figured out the best shirts and finishes and finalized the order.. with shipping to have the shirts in time for opening night! Do not underestimate the power of great customer service... many thanks to Raul!
I placed an order on a wednesday for a 1 week rush delivery to meet a strict deadline. I was called at 4:30 on a Friday afternoon and was told I needed confirmation from my University to print the t-shirts and this approval was needed before 10pm of that same night. Since my college was already closed being that it was a Friday evening, I was forced to hunt down a faculty member via a cell phone number. She was able to send the content approval at 8:55 pm on Friday. When I called at 9:30 to confirm the content approval had been received, I was told that it had not & that they had mistakenly given me the 10pm deadline when in reality they "meant to call me back" to tell me the deadline had been extended until 10 am monday. Saturday I called again regarding the content approval, was told it was still not received. So I had to get in contact with my faculty member again and have them forward me the email so that I could forward it to a representative. I have a weekend job at a restaurant and this was not something I had anticipated having to take care of. I have no idea why my order was placed Wednesday and I was not contacted Wednesday night, Thursday or Friday morning. I have placed a large history of orders with your company and I cannot assure you that I will never again. Hands down the worst customer service experience I have ever had -- mostly thanks to Hayden Moore. The staff at Stockton University have been told the details of this experience and were highly disappointed.
Love that it the design was what I had put in, and that delivery was as stated. wanted to see how they looked and felt during our test run at the restaurant before ordering more. Hope to use customInk for the rest of my staff and to allow others to buy my design shirts in the near future.
Olde Village Haunt,
Excellent, engaged customer service! I felt like every single team member that I had an interaction with, during this transaction, was exceptional. I received all necessary information, and was confidant with the information I was given with regards to changes, and delivery times. I am a restaurant manager at a very successful restaurant, and I understand how important knowledge, passion and engaging with customers is to a successful business. I will highly recommend your business, and hopefully have reason to be a customer again!
Whistler, BC, Canada
I ordered t shirts for our small family restaurant. They look awesome and shipped so quick. Thank you so much!!
West Union, WV
You guys did a awesome job! Much less expensive than the locals here and twice as fast with better quality too! Will use you and tell everyone I can always! Thanks again! Thomas and Beth Owners of Momma B's Restaurant.
So, why is my review below only an "okay" if all that sounds great? Answer: UPS. And this is NOT customink's fault (you guys were great,) but UPS hasn't changed anything when any of us have complained in the past, so we figured we'd start telling vendors just how much UPS sucks (and it's only the honolulu branch--UPS in other places is usually pretty good.) First off, I NEEDED the package by the 29th, so I ordered rush delivery, and was hoping to have it there by the 28th. And indeed, the package arrived at UPS Hawaii on the 28th, at 5:28 a.m. I was told that my package would be delivered between 4:30 and 7:30. However, in the past, UPS has told me that and then delivered anywhere from 1:29 to 10:45, so I figured I couldn't trust that at all. Instead of using the buzzer at my apartment, the truck drivers usually just leave a sticky note on the apartment door saying that they attempted delivery at some strange hour of the day that was nowhere near expected delivery time. So, I began to leave sticky notes all over the apartment door requesting that they use the buzzer. Because I can't wait in the apartment lobby from 1:30 to 11:00 p.m. That's ridiculous. Then, one time, they pasted one of their "attempted delivery" stickers over the THREE sticky notes I left on the door asking them to use the buzzer. THEY PASTED IT OVER THE STICKY NOTE. Another time, we didn't receive ANY stickers, and it was only after we received a notice that our package was to be returned that we called UPS, and they informed us that they had attempted delivery 3 times already. We had never received a sticker. The driver told his manager that the building manager had told him he couldn't paste the sticker. We called the building manager, who hadn't even been by the apartment for a week or so, and he confirmed that he had NEVER said that (I mean, he hadn't even been there for a while,) and that pasting the notice is the correct course of action. So, they straight up lied, and probably never even attempted delivery. Nice, UPS. Gold star. Basically, I had no reason to be confident in UPS and their delivery. But I had hope! I left sticky notes all over the door, and one member of my family remained home all day long in case UPS would buzz in. Granted, I should have allowed wiggle-room for UPS's blatant incompetence, but the design was really not finished until the very last minute, so that wasn't an option, and delivery was "guaranteed by the 28th," of course, so I figured that all would be well. WRONG. UPS never delivered the package. After all of us took shifts for hours waiting around literally doing nothing except staring and squinting our eyes to see if a brown s**ttastic UPS truck was approaching somewhere on the horizon, they simply never showed up. I was up until 12:30 a.m., because we had to have the shirts by the 29th at the latest, or else we wouldn't be able to distribute them to everybody. Well, UPS never delivered, so I kinda threw my hands in the air, and went to bed. The next morning, I looked at the UPS tracking website, and it was almost comical that the date listed was the 29th, but the little green tab still said "on time for delivery by 5/28/15 by the end of the day." It wouldn't surprise me if UPS failed basic counting class, but in a surprising turn of events, 29 comes AFTER 28. PLOT TWIST, UPS! so, we called UPS up, and got some customer service agents in India. Nice. They continued to insist that the package was on the truck, and that it would be delivered by 7:00 p.m. on the 29th. Thanks UPS, but that'd make my order almost completely useless, as I wouldn't be able to distribute the shirts. Two supervisors later, and it turns out that the package WAS STILL AT THE FACILITY AND ACTUALLY HADN'T BEEN LOADED ONTO A TRUCK THAT DAY. So, it wouldn't have even arrived by 7:00 p.m. on Friday. It would have arrived Saturday, at the earliest. And I do NOT have faith that they would have gotten it to me by then. So, we drove out to the UPS store, stood in line behind hundreds of pissed-off people who have also tasted the undiluted incompetence that so defines the Honolulu UPS store, and finally got the package. The whole process of driving out and picking up the package took about an hour or two. The point is that UPS is almost as frustrating as having a political discussion with my grandpa. FedEx honolulu is generally BETTER, but still f**ks up occasionally. Customink and the other branches of the courier service all got the package where it needed to be by the time it needed to be. But once it arrived at UPS honolulu, everything went to s**t. Your website guaranteed delivery by the 28th at the end of the day. And you did everything right to get it to me by then. But UPS honolulu f**ked it up, as ALWAYS. PLEASE talk to them--there's a reason that the UPS customer center at 128 Mokuea Pl, Honolulu, HI 96819 has a 1.2 star average on google reviews, with over 35 submitted reviews. There is ONE 4 star review and there are FOUR two star reviews, and the rest are all one star reviews. Let's take a look at the 4 star: "As a person who goes there everyday, their service is OK, I do understand the rating others gave which is understandable, however you could call either 1 day ahead of delivery or earlier to request them to hold the item at the UPS Customer Center which then you can pick the item up from them." No. Their package delivery service should NOT be SO INCREDIBLY HORRIBLE that the ONLY way to get "good" service is by canceling their package delivery service ENTIRELY and then spending an hour or two driving myself out to the center. No. That's like walking into a restaurant, paying for dinner, and then walking home to cook the food yourself because you know that the restaurant's food will taste like fried horse s**t. Jesus christ UPS, get it together.
From my initial order almost 5 years ago, a class I attended was already utilizing the service and products from CustomInk. So I knew (and have seen) the quality of work would be in excellence. Now coaching a Junior Tennis Team, I wanted my kids to get their own custom designed shirt to wear as a team and with pride. Ordering youth sizes can get tricky because kids grow so fast. Needless to say, I ordered a few shirts a bit too small. Now crunched for time, I ordered a 2nd batch to try and get the correct sizes to give out during our Championship ceremony. With "Rush" ordering, my order would not arrive on time. I gave CustomInk a call and JD provided not only outstanding customer service, but was able to "Super Rush" my order to arrive a few days earlier! W-O-W!! Refreshing to see there are still companies, as Mr. Farrell from Farrell's Ice Cream Parlour Restaurant would say, "give'em the pickle"! Mahalo JD and CustomInk team!!
My email address somehow got switched to @gmail instead of @google so there was a little scramble with them waiting on my approval BUT the issue was handled very well once they got ahold of me. Got the shirts in time to open the restaurant.
Mountain View, CA
Fourth time using customink for my bar and restaurant and will continue to do so. Ease of website to upload logo and make my own design. Speedy turn around time.
South Hadley, MA
Very prompt with emailing regarding any changes to the shirt that needed to be made. Customer service representative always said who they were and handled every issue with success! I wish my restaurant ran like this!
My husband plays the keyboard (piano) at our local Italian Restaurant & Pizzeria. His Youtube channel is Keyboardbot, which is the name he chose for his shirt. And the keyboard logo looks great on the shirt. He is anxious to wear it next time he preforms. Thanks for the good work.
customer service more like a 7 BILLION! immediate connection, response, adaptation of colors, ideas, you guys should run the government PLEASE! i'm doing these Tshirts for friend's The Shovel & Spoon restaurant in Sheridan, MT, surprise for her, so am just mailing boxes out to her this week. my husband/boyfriend has been my "tester" re: size, shrinkage, image size, etc. you guys do GREAT work, are SO responsive both by e & on phone, esp Katherine in Reno on phone. i could go on for pages, you guys are THE BEST!
I have made three large orders with CustomInk for our restaurant and will definitely use them again!
Highway 41 Filling Station,
My first time ordering was for the restaurant tee shirts in which you did an excellent job and fast service. I again order my tee shirts for the breast cancer walk and will continue to order with your company. keep up the great work.