Overall experience of
the last 1,000 customers:
  • WOW!
    52%
  • Great
    38%
  • Good
    6%
  • Okay
    3%
  • Bad
    1%
and
96.1%said they would order
from CustomInk again
CustomInk.com

Uncensored Customer Reviews

Here's what recent customers had to say:
8 minutes ago CustomInk.com

I called CustomInk to order some special T's for a friend. The first contact I made was with Jay, who was pleasant, patient, amusing and very helpful with making just what I wanted to have made. I have heard from the recipient who was greatly amused and appreciative. I spoke with Jared on the second T-shirt, and he actually made me a design that I described but was not in their design library. There was a small snafu, which was immediately corrected at no cost to me, and Rush mailed so I would get it within a time limit. I cannot write enough about the pleasant, patient, amusing, helpful, imaginative guys that I dealt with.

Flo W.
Saint Louis, MO
Overall Experience Wow 5
Order Again? Yes
Today at 3:44 pm eastern... CustomInk.com

Very attractive shirt and it looked as I expected.

Bill Z.
Covington, GA
Overall Experience Great 4
Order Again? Yes
Today at 1:46 pm eastern... CustomInk.com

Great quality shirt and printing and delivered on time!

Gary F.
La Mirada, CA
Overall Experience Wow 5
Order Again? Yes
Today at 1:39 pm eastern... CustomInk.com

When you create a children's shirt with the same logo, it should be as the other are from the top of the shirt. Not in the same identical spot as the adult shirt so it's practically at the bottom. Really disappointed.

Alyssa K.
Mason, MI
Overall Experience Good 3
Order Again? Yes
Today at 12:31 pm eastern... CustomInk.com

Very happy with the customer service. Contacted me within a couple hours of placing my order to let me know that there was an issue with one color not being selected (by me). Quickly made the correction and got the order going. My shipment arrived two days before expected. The quality of the screen printing is good the quality of the shirt is good and the price was very competitive. It was a very easy process, and I will definitely order from CustomInk again and recommend to others.

Christina G.
Healdsburg, CA
Overall Experience Great 4
Order Again? Yes
Today at 12:09 pm eastern... CustomInk.com

The website was great - the only caveat is that I could not do all the names piece online and had to call in to complete the order. I guess an extension of the functionality that would be helpful is being able to specify on smaller orders, at least, which name for which shirt in the case where there are multiple types or sizes.

Cat B.
Madison, WI
Overall Experience Great 4
Order Again? Yes
Today at 11:38 am eastern... CustomInk.com

This was by far the best experience I have had with Team shirt orders. I have already told the other coaches in my school about the group ordering process. it was exceptional!!

Corey P. - Head Coach
SJP XC,
Saint Joseph, IL
Overall Experience Wow 5
Order Again? Yes
Today at 11:10 am eastern... CustomInk.com

Customink is great as always, the color of the shirt was just a little different than we pictured it on the website. Their customer service people and service is always great, I would still come back and purchase with them again.

Nathaniel S.
New York, NY
Overall Experience Great 4
Order Again? Yes
Today at 10:37 am eastern... CustomInk.com

I'm not to satisfied with this order the pictures came out very blurry and it's the exact same shirt I just ordered.

Kayla G. - manager
hunting,
Pompano Beach, FL
Overall Experience Okay 2
Order Again? No
Today at 10:11 am eastern... CustomInk.com

everybody was super helpful with designing the shirt and getting my order done. I am very satisfied.

Laura G.
Pleasanton ISD Warehouse,
Pleasanton, TX
Overall Experience Wow 5
Order Again? Yes
Yesterday at 10:44 pm eastern... CustomInk.com

Ordering and proofing the shirts online was a breeze. I loved that the system alerted me that I could make a few tweaks to the design and save some money. Unfortunately I was disappointed when I actually went through the t-shirts on arrival. At least 4 of the 28 shirts had some type of dark stain on the back and several had a "ghost imprint" of the front design showing on the back of the shirt. The overall printing quality was very nice but I'm disappointed that there were several defects.

Veronica B. - Member
Cadre 17,
Tampa, FL
Overall Experience Okay 2
Order Again? No
Yesterday at 9:14 pm eastern... CustomInk.com

This was a FANTASTIC experience! The shirt is PERFECT!

Laura D.
Beecher, IL
Overall Experience Wow 5
Order Again? Yes
Yesterday at 7:18 pm eastern... CustomInk.com

Our experience with CustomInk's website was terrific. Very easy to use; our t-shirt was so easy to design; the sizing chart and sizing information was great (wish more companies would do it your way); communication to us was excellent; we are happy with everything about our purchase.

Joanna B.
Grafton, OH
Overall Experience Wow 5
Order Again? Yes
Yesterday at 6:40 pm eastern... CustomInk.com

Almost immediately, I was called with a concern with the size of the design to fit the shirt. They adjusted and centered it appropriately with my approval. There was a final chance to double check the order just before printing. The order came 4 days prior to the guaranteed arrival date. Sage, with customer service was friendly, professional, and efficient. Thank you Sage.

Randy B.
Leesburg, VA
Overall Experience Great 4
Order Again? Yes
Yesterday at 6:22 pm eastern... CustomInk.com

As far as the overall experience, I would say it was decent. I say decent because it could have been better. I thought the design process on the website was good and easy to do. My first gripe in the process was that I was not able to design 4 separate shirts and "add them to a cart" and pay for everything at once as I would of liked to do. I was told on the phone (after I did the order) the only way to combine the shirts into one order was to call in to the customer service # which in my opinion should not be necessary. This inability to place all of my shirts in one order now resulted in the 4 shirts shipping in 4 separate packages. So now instead of tracking 1 package I was tracking 4. 3 of the shirts were shipped via UPS, 1 was shipped Fed Ex. All shirts were suppose to arrive on Friday, 8/19. I received 2 shirts on 8/19 (via UPS), the shirt that shipped via Fed Ex did not arrive until Saturday 8/20..and the other shirt (via UPS) had an "incorrect apartment # or address" when I looked at the tracking info so that shirt did not arrive at all. I had to call UPS and arrange to pick that up at a local UPS center in town, which was not ready to do until Monday 8/22. So the shipping/receiving process in general was a bit frustrating to say the least. I then became more irritated once I had all 4 shirts in front of me and noticed that 2 of them had a slightly different color of blue print than the other 2 (they were all supposed to be identical in the color print design) I found this to be a bit lacking in the attention to detail department. Both colors look good but they are not all the same which was the primary objective to begin with. So those are my main flaws in this experience (online ordering, shipping trouble, design error) I will say that both of the people I talked to on the phone (Justin & Allison) were both very helpful and polite and I do not blame either of them for the issues I had, I did throw a curve at Allison and requested a design change as the original artwork was being printed but she said it would not be an issue and emailed me an updated look at each shirt design so that's why I was confused when 2 of the shirts were the wrong color because she was very thorough and detailed. I just feel it was a sloppy oversight on whomever does the actual color printing of the shirts. I would be open to do business again with this company but I would certainly call and speak to someone and provide explicit instructions/details as I am ordering. The fact that 2 of the 4 in my group now stand out is disappointing and is not what we were going for.

Jason L.
Daytona Beach, FL
Overall Experience Okay 2
Order Again? Yes