the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Here's what recent customers had to say:
This is my third very successful time working with and ordering from CustomInk and only my 300th time messing around with designs in the wonderful design lab. If only I could afford to buy all of my favorites! I talked or emailed with five or six different people this time around and every time had the best customer service and support. Always positive, helpful, patient, and encouraging, with valuable perspective in response to my questions or concerns or desires. I really appreciate having that kind of help all throughout the process and people being able to pick up where the last person left off in order to help me. I appreciated feeling good about my design, a feeling which everyone I worked with contributed to. First shirts I ordered were in 2009, then again in 2013, and now. Each shirt has been different, each design completely different, and each turn out fantastic, professional, and loved by everyone in our family. Wore first shirts tandem biking and kick-balling in the canyon and eating out---got compliments. Wore second shirts in San Fransisco in the wind and fog and chill---looked and felt great. Looking forward to wearing these shirts (recommended by a helpful CustomInk person who suggested I switch to a lighter-weight blend for the heat) to hike and show off and get asked by everyone in Zion National Park where we got our awesome Zion t-shirts!!!!!!!! ; )
Service, product/printing, expediency and overall presentation of finished items has been consistently spot-on. In the future, I'd like to see more options for ladies fashion tops, rather than ordinary tees. I'll continue to have ordering needs, and plan to continue working with CustomInk for now. I'd also like to use the new online ordering services for my next tri club tees in January.
Rose City Tri Club,
I am very impressed with your site. When I ordered the t-shirt, I didn't realize that the ink color on the screen would blend into the color of the t-shirt. Your staff alerted me via email to the problem and made suggestions. I couldn't have gotten better attention to a purchase anywhere else. Thank you!
You guys really came through and the group I bought the shirts for was really happy CustomInk stepped up and helped make things right. We have previously ordered the shirt on a Hanes 50/50 blend shirt and they were way to hot to use during out mountain biking league. The discount to re-purchase the order with a lightweight perfomance shirt was a very fair deal. I can't remember the name of the young lady who helped me out over the phone but she was very knowledgeable and courteous. Your customer service has been excellent and I won't hesitate to order from you guys again.
easy and excellent quality. Stick with the high quality shirts - that separates you from the rest of the on-line tee-shirt houses. Offering a 50/50 blend in Hanes or Fruit of the Loom is also recommended. Seem hard to find on the internet.
Redondo Beach, CA
Awesome t-shirts and customer service! I love CustomInk, but be sure to read the details on each short you order. Ultra cotton can mean 100% cotton in one case and 50/50 blend in another.
Elk Grove, CA
Everything about my experience was perfect, and beyond all of my expectations! Even after ordering the product, the customer service provided during the process of inspecting, touch-up, printing, and delivery is unlike anything I've seen from any other company! CustomInk is the perfect blend of big business quality, and the heart of a small business.
I chatted several times with representatives to get help choosing what shirt to print the design on because we have people in my family that wanted vnecks, regular crew necks, and also child sizes. We were unable to find a shirt in the color we wanted (turquoise) that in these three styles, which was disappointing. We decided on red instead, but the shirts ended up being in different fabrics/colors, which looks awkward. Also as I stated above the Next Level Tri-Blend V-Neck T-shirts are much bigger (longer especially and on the shoulders) than the sizing chart suggests, especially because it says that they run small (misleading).
The overall product was great, but the customer service was FANTASTIC! CustomInk Satisfaction Assurance Associate, Zoe Tuck, promptly emailed me after I placed my order to discuss potential visibility issues with my design. She seemed to take a personal interest in my order and was extremely quick, helpful, and friendly. I am very grateful that she had brought the design issue to my attention, and thanks to her flexibility and support, the shirts I ended up with look much better than they would have with the original design! The American Apparel Adult Tri-Blend shirts run a little bit large and loose, but the fabric is incredibly soft and high-quality, and the colors are vibrant. The email updates were very nice, as they notified me about every step of progress made on my order. Once my shirt was printed, I was, admittedly, a bit frustrated with the slowness of the shipping...but the customer service that I received from Zoe and the awesome T-shirts that I ended up with made the price and wait well worth it!
This does indeed run small, I got an XL, which really is more like a Medium, maybe a Large. Thank you to those who warned of it running small! It's not quite as soft as a real tri-blend shirt, but I'm sure with a few wears it will be perfect. And the printing on it looks exactly how it did online.
Great website, easy to design and order how I wanted it designed with great cotton blend t-shirt, but a ton of product if wanted any other items. Will come back if need anymore product.
I've used Customink before and you produce a quality t-shirt. I understand cost but would've like getting the 28 shirts (50/50 blend) for under $10 each.....
The design team did a great job on the logo and shirts. The shirts are going cross country, from CA, to Montana, to Kentucky, to Arizona. Everyone likes them. I think Customink should incorporate their name somewhere on the shirts so that people know who the supplier is. Develop a nice logo and blend it into the screen printing somewhere. The shirts are so well liked that I expect to be placing additional orders. Thank You. Bill Baltusavich
Had an issue with my uploaded image's quality. CustomInk got in touch with me right away with suggestions and instructions on how to make sure my shirt met the highest standards. In the end, they weren't sure the background of my image could be successfully blended with the shirt I chose, but when it arrived, their inkers were able to blend it perfectly.
I mean, what can I say this was the bomb. I had a very rushed order with a custom design and right away I was able to speak with somebody ( A REAL PERSON!!!) and she walked me through the whole process, the t-shirts came out awesome!!!! The tri blend american apparel feels so nice, and my design looks crips and perfect, even though it it has some very thin negative spaces that I was worried about, the smallest spaces between the print show perfectly. Thank you! This company is just excellent.