the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Here's what recent customers had to say:
Great Customer service Fantastic Product quality fast turnaround on order
Deptford Toenship Basketball Assoc.,
I have placed quite a few orders over the past 6 months and they do not disappoint!
What a wonderful experience. I will certainly order form CustomInk again.
Millennium Trust Company,
Oak Brook, IL
First, let me preface by saying I am my company's graphic designer and thus recognize I'm not CustomInk's "average customer" as far as attention to detail goes. Also, I recognize we put this order in roughly a week before we needed them, so it was a rush delivery. That aside, our overall experience with CustomInk was less than stellar; an overall very frustrating process for the following reasons: This experience started when I was unable to upload my custom artwork (4 sets) to their website - I tried different types of files that they recommend and different browsers and nothing was working properly. Their solution to this problem was to have me send them the artwork directly and they'd lay it out for me... So I sent them outlined Illustrator files along with a PDF depicting how the artwork should be laid out on each shirt, as well as clear step-by-step instructions. They had everything they needed to produce these shirts correctly. The first proofs came back, and my reaction was utter shock.... It turns out their art team RECREATED the artwork I sent them from scratch - this is a graphic designer's worst nightmare. Wrong fonts, wrong sizes, wrong positioning, wrong colors. It took FOUR rounds of proofs to get the artwork even close to correct, and even then I'd say they were about 95% there - some of the colors were still wrong on the back of shirts when we received them. It's also important to mention each round of proofs have a 5+ hour turnaround time (even if it's a minor change). In summary, the art team(s) at CustomInk are super disappointing in the proofs they render. The cherry on top of this sundae was that before I even submitted this order I called customer service to confirm that a holiday delivery (1/19, MLK Day) would be feasible. They repeatedly confirmed this was indeed possible and we were "100% on track" for that delivery date. Fast forward to the night before the shirts are suppose to arrive: I receive an email at 9:30pm EST stating they were not going to arrive on time due to it being a holiday... Poor communication by either our party or thiers. Customer service did damage control by offering us a $300 gift certificate for a future order. Aside from how painful this process was, the actual quality of the shirts and printing were good. Also, kudos to Satisfaction Assurance Associate, Adrian Faccinetti, for being so patient and professional during the whole process. These two reasons alone is why I'm leaving an "Okay" instead of "Bad." Final thoughts: Proceed with caution when using CustomInk if you come from a design background and expect your shirts to be 100% on point. The art team does not handle your artwork with great care or attention to detail; very sloppy layout/prep work. If you're OK with "close enough" then CustomInk will be "good enough" for you. We placed a pretty signifiant order with these folks and if the process is always this painful we'll unfortunately have to take future business elsewhere. Good luck!
New York, NY
FIRST LEGO League,
I loved the experience. Fast and easy. I do suggest taking to a live rep the first time to make sure that you can discuss different weights and textures--impossible online.
Miramar Beach, FL
Pretty fucking great
Santa Clara, CA
Winnipeg, MB, Canada
Over all was very pleased. I could sense the company was run by very nice people due to that paper that read,"we hope you love these." That was wonderful.
New York, NY