Uncensored Customer Reviews

The ease of making the shirt was a breath of fresh air. The quality of the shirt and my added graphics went above my expectations. Custom Ink delivers from start to finish and is a joy to work with.

Setting up the artwork and placing the order was flawless. Two representatives contacted me to ensure that the design was what we wanted and to follow up on the order process. The additional follow up emails providing progress on the work being done and the anticipated shipping date were indicative of the excellent customer service Custom Ink provides. We couldn't be more satisfied. We will be recommending, without hesitation, that other Civil Air Patrol units consider ordering from Custom Ink.

The CustomInk team is incredible. They will do whatever it takes to make what would otherwise be a stressful process, a breeze and breath of fresh air. They walk you through everything A to Z. I will always order my team/group t-shirts through them.

The numbers printed on the shirts were fine for the most part, however, on some shirts they were not applied correctly and had large air bubbles which made them look strange. We are worried about how it will fare after a washing but the customer service was good.

The shirt was for my Dad's 90th birthday. It was a big hit. He was surprised that you had his old plane from his service in the air force. For me i looked for a long time for a unique gift and your product was petfect.

We had some issues with the artwork not being readable (our fault) and the design team there noticed this and gave us the heads-up prior to producing a product that wouldn't look great. We then had to gain approval on our end and both of these issues held up the production/printing process. The outstanding customer service team worked directly with us and had the artwork issues handled and were able to get the product to us on the original shipping date! (the difference of 3-4 days!) Once the product came in, we realized that Custom Ink sent the product "overnight air" to ensure this speedy delivery. I cannot say enough about how well this whole process worked. The product looks great and the service was absolutely perfect! We will order again and share this info with our colleagues for sure! Kudos Custom Ink!

The tees turned out exceptionally great!! The color, quality and fit are spot on! The nursing staff love them and it really helped give fresh air to hard days!!! Thanks so much!!!

Overall, Unsatisfactory. Specifically in the ability to deliver a product on time. I made this order and found a couple major issues: 1) the system is not designed to handle multiple deliveries and multiple payees because the sizes were not available across the board, 2) your system should be able to let me choose in real time what sizes I want in which style polo shirt I want. I should not have to create 3 different orders to be able to purchase. And there must be a way to "reserve" the stock at the time of the order so that the supply doesn't run out in the time it took to collect payment and shipping addresses from everyone, 3) I specifically said I needed the first shipment by 4 December and that missed by 24 hours and the second shipment missed by 24 hours again. Totally unsatisfactory for me to give you the maximum amount of time to make delivery and then miss it. Mark D and Melissa B were instrumental in making this right. Finally, you inappropriately flagged and held up my order for "air force academy restricted content" that had ZERO to do with this order and required Mark D to expedite and override this in your system... especially for a re-order! You need to give your customer service reps more authority and more ability to get it done. Finally, giving me $150 in custom ink dollars is not a meaningful restitution for missing such deadlines and causing an issue. All it does is continue to feed your business in an already high-profit margin industry. You would be better served to give an amazon gift card or a partial refund. Further, I am answering "no" below to ordering from CI again as there is no "maybe" option. I will look elsewhere instead of defaulting to CI in the future.

Very good. Had a less than helpful experience with a different company prior so this was a breath of fresh air.

I couldn't get the style of shirt I originally wanted due to the fact that they force a multiple purchase of the product. I washed the shirt (inside out) straight out of the packaging and my design is already peeling and cracking. The shirt had a cut in the sticking inside and it was repaired poorly with white thread (on a black shirt).

I am thoroughly impressed with Custom Ink. The website was easy (and fun!) to use, and I know your graphic artists did a little tweaking behind the scenes to clean up my lines and make a sharp-looking finished product... while still adhering 100% to my "artistic vision." What's more, my order showed up at my extremely remote Pacific Northwest location in just 4 days, without any expediting by me. That is faster than most of my Amazon Prime deliveries -- and Amazon isn't custom designing and manufacturing my goods before putting them in the mail. In an era where impersonal, outsourced customer service, sluggish turnaround, and low-quality workmanship are increasingly the norm, Custom Ink was a breath of fresh air. I will definitely recommend this company to others, and will look for opportunities to create and shop here again myself.

It's always a pleasurable experience dealing with Custom Ink. From the customer service on phone call to dealing with Henry here at the local store in Richmond,VA. As a business owner it's a breath of fresh air to deal with amazing people. Thank you again!!

this is an awesome platform to create personalized fits. i ordered a hat - i was most worried about the color of the embroidery thread (i chose the darker green) not being light enough; to my surprise it is lighter than pictured, but it wasn't neon so it wasn't the worst. i would appreciate if that change was made though because the green offered is trending but also classic and needs to have a darker green available. Aside from that bit the embroidery it self is SPOT ON, the font is exactly as expected from the software. another worry i had regarded the smaller image i had placed on back of design - and it came out amazing, the size did not compromise the design one bit - it can be done! the hat itself is great quality, would fit any head size and is adjustable. the only con to my order is the hats come with a designer sticker and a company sticker on the bill and when removed, it left a noticeable white sticky glue residue - DO NOT ATTEMPT TO REMOVE STICKYNESS - found out the best trick was to let it air dry. i did contact customer support and reported it as an issue; Ronald R. was super helpful and timely in their response which i also appreciated. delivery was quick and on time. the overall experience was rated WOW!

I have to say this has been a wonderful experience from start to finish. You have exceeded our expectations! Thank you! In a world where no one seems to want to help anyone you all are a breath of fresh air!

Very comfortable mask (even with glasses)..adjustable nose piece works well..I threw in washer ( gentle cycle) and air dried!