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Uncensored Customer Reviews
Here's what recent customers had to say:
This was my first time using Custom Ink and I had a fabulous experience! Every person I spoke with was so polite, helpful, and nice. It was always a breath of fresh air to speak with a person right away. Each representative had an extensive knowledge about the company. GREAT customer service! I will be recommending to others!
In a day and age where their is a lack of customer service, customink is truly a breath of fresh air!!!
Jacksonville Beach, FL
Shirts were way too big. Delivery was on time though it seemed that they cut it close with next day air. Still, it was on time. I had to pay $60 extra to have all 3 of the shirts altered when they arrived; they were that big!
Greatly surprised with the excellent service. I randomly chose this company from a search air brushing entities. The shirts are nicely done and I may have future orders.
Excellent website! Everyone involved with the design was very impressed, especially the Master Sergeant himself, stationed in Japan at the Misawa Air Force Base! Great Customer service, too
The ordering, delivery and website were about as easy an fast to use as you could hope. My order arrived quickly and was perfect. While the printing on the discs I ordered was perfect, the discs themselves were of such low quality they couldn't fly straight. 50 out of 50 fell over in the air like we had thrown a dinner plate. I probably won't order again, the materials they print on top of aren't worth the money. *update: Custom Ink called me immediately about my order after I submitted my review. They went above and beyond to correct the issue. The customer service is simply awesome. I'm confident I'll order again.
North Pole, AK
As an Air Force veteran of the Vietnam conflict I wanted a shirt that represented my SAC squadron. I researched the internet and I was able to find a crescent and I asked you folks to replicate it on a shirt. I was blown away by the quality of your art work. I was also impressed how easy it was to create a shirt on your website. Finally, your emails letting me know the key phases of creating, packaging and delivery was outstanding. I thank you for making my amazing shirt. God bless you.
The process, alone, was seamless. I ordered 1-2XL and 1-XL black Gildan Ultra Cotton T-shirts with my photography logo on it. Long story short, the final result of the logo was quite a bit smaller than what I expected, and definitely smaller than how it looked when I was designing it. Also, the package I received (which is one of those air-bags that get sealed instead of a cardboard or manila package) was completely WIDE open, and showed no signs of tearing or anything, as if it was never sealed. I was also missing one shirt from my order. Fortunately enough, I contacted customer support and had that issue resolved, and my missing shirt is on the way. It is plausible that it was merely a issue on the shipper's behalf, albeit I'd rather not point fingers at this point. Not sure if I would do business again with CustomInk, but I am sure glad that I did do this for a "trial" run.
I will always go to Custom Ink for custom T-shirts. Screen printing is far superior to iron on transfers, which crack over time (unless maybe air dried). I love how different fonts are available to choose from, as well as clip art designs! Also, I love the quick shipping!
I just have to say that I am SO impressed with the level of customer service you offer your customers! I love that I was able to call, talk with an amazing customer service rep (Jerry) who knew exactly what I had a vision of my finished product looking like, overcame the 2 color issue for me on his side, sent me proofs to look at, was able to change it easily to show me other options, and when I needed to discuss it with my boss I was able to call back and talk to Jerry AGAIN! Wow!!! That hardly ever happens! Thank you Jerry for making my rafting team build project easy and fun. I will order all of my custom printed items for Delta Air Lines here in COS through you guys from this point on!
Colorado Springs, CO
Love your products and service, but the prices remain high and generally force my to work with other vendors. Was in a pinch this time...
Stonehedge Golf Course,
Center Rutland, VT
Our son is deployed to Afghanistan. He asked us to get a shirt with this on it for him. Ron Still was our neighbor when we lived in San Antonio, TX. Our kids were friends in high school and remain friends still. Our son is TSgt Justin Fuhler, US Air Force. He is running the Air Firce sponsored half marathon in Bahgram this summer and wants to wear this shirt during the run in honor of Ron Still who passed away a little over a year ago. We are really pleased with the quality of the shirt and know our son will wear it with pride. Thanks for a great product at a reasonable price.
Canyon Lake, TX
This is my second time placing such a large with CustomInk and I am always so impressed with the custom service in particular. The employees are so friendly and do whatever it takes to ensure that the customer can rest assured his or her products will arrive on time. I have called late at night and early in the morning to be reviewed by cheerful associates eager to help. Thank you. It is a breath of fresh air to buy things from a company where the employees are truly there to serve. I would recommend customink without hesitation and expect more orders from me in the future.
first time order thru customink.com nothing short of awesome...from designing on the website to customer service to delivery at my door...i will recommend to my squadron(i'm in the Air Force) that future t-shirt purchases go thru customink...good prices and great service!!!
23d Flying Training Squadron, USAF,
The young lady that helped me went above and beyond just customer service. It is a breath of fresh air to see a company have an employee that is a problem solving skilled individual. I will be using your company for all my t-shirt needs