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Uncensored Customer Reviews
Here's what recent customers had to say:
I loved my experience using CustomInk from start to finish! I love that it was super easy to talk to actual people who weren't in another country! I loved the high quality of the shirts too! I will definitely be ordering from them again!
Chat feature was very useful since I placed my order when out of the country. The customer service was good, but also a little confusing. I got an email from a rep asking me to email higher resolution files. I would have preferred to just go back to my order and edit the existing order -- keeping everything in one place. Options are good (email v. website), but didn't feel that I could just pick the one that worked for me. Instead, I was fitting into your workflow instead of mine. That was a little challenging to understand how to do that and then re-submitting. So, the designing was a pretty good experience, but there needs to be some additional features to be seamless.
San Jose, CA
CustomInk did an awesome job for our school's Country Fair shirts! They were helpful on the phone and made sure I got my order promptly!!! Thank you so much!
Ho Ho Kus, NJ
Somewhat disappointing. Great show up front, but the real show is in the delivered product. Great presale customer service, attention to detail in the proofing process, fast production and delivery. Make sure your proof are right and cross your fingers as post sale service is slower if existent. Final product, artwork placement was widely variant.
We ordered team shirts for our middle school cross country team, and they LOVED them. It would be difficult to find more critical consumers, and CustomInk helped them cross the finish line in style!
Christ Lutheran School,
the service we received was melody was PHENOMENAL!! she was not only extremely personable, but sounded like she wanted our order to be just right and took the extra measures to be sure all of our centers around the country got exactly what they needed! she was outstanding in the customer service area and like we hear from our customers when one of our interpreters provides service above and beyond what is expected: "you should give her a raise and a new car!" *smile You really have a winner in her!
You are what this country used to be all about.Perfect.Quality, communication, time, delivery and wonderful customer service.I will recommend you to all my friends.
I liked that the shirts were put together by size and each size group was folded separately to make them easy to lay out with no organizing involved. The artwork expert put a thin border around our letters that we approved ahead of time...I thought the idea was genius, made everything look much clearer, and I never would have thought of that on my own. I liked that I could call and speak with a real person who was looking at my file each time that I called. I ended up needing to place the actual shirt order from a hotel room across the country on a business trip and the information that Custom Ink already had on file helped immensely in me placing my order. Also, I needed a very specific sizing chart sent to me weeks in advance of me placing my order. I think I was emailed one, specific to my product, the very same day I requested it. The whole process was fast and easy and made me look very competent with minimal effort on my part...which I like. I believe that doing things like ordering tshirts should be the easiest part of my job...and I know from experience that it can sometimes be the most frustrating part of my job. Custom Ink really did make it easy. I will absolutely use and recommend this company repetitively.
The customer service was fantastic. I needed to change something on the shipping address and they were great! I live in a different country from my sister, so what a treat to be able to send her an adorable custom onsie for her first baby.
Thank you so much CustomInk for your services. I love the quality, comfort, and look of my shirt. I am a missionary moving to another country, so the fact that I was able to design a shirt online then use it in a booster (Booster.com) to help me raise support for the mission God has for me was awesome! Alma Ferrer in your customer service department and Kyle (sorry, I didn't get his last name) in the Booster.com customer service department were knowledgeable, extremely helpful, and a pleasure with whom to work. Again thank you so much, and I will definitely be recommending you to others. Blessings!
Customer service, product quality, screen printing accuracy - everything with our order from start to finish was great. Not only do they look great but we were able to receive them fast, just in time for our first batch of events this spring. The entire staff loves their shirts and we will look great as we travel installing school gardens across the country!
National Gardening Association,
CustomInk/Booster is an excellent service. We used it as a way to get t-shirts to people located all around the country. And in doing so, we were also able to raise money for our cause. The turn around time from ending the campaign to our supporters receiving their shirts was fantastic. Most had them 10 days after the campaign closed. The customer service was absolutely fantastic also. Throughout the campaign, I had a few questions and the company representatives were always helpful, friendly and timely with their response. We also had a few supporters who ordered incorrectly and it was changed easily. Thanks again for this service- we will DEFINITELY use Booster/CustomInk again!
Our first jacket order was the reason we came back for our shirts. Not what we wanted at all, I specifically asked for embroidery pricing and thought that was what we were getting. My heart sank in disbelief when I opened the box. I did back to back business trips so I was out of the country with no way fix this
This is my second time using CustomInk and at this point, I will never use anyone else. The customer service is the way customer service should be: prompt, available via phone, chat and email. THEY CALLED ME! I wonder if you would consider running the country
Thank you for coming through before the actual delivery date. Just in time before I leave the country