Overall experience of
the last 1,000 customers:
  • WOW!
  • Great
  • Good
  • Okay
  • Bad
97.4%said they would order
from CustomInk again

Uncensored Customer Reviews

Here's what recent customers had to say:
10/19/16 at 12:15 am eastern... CustomInk.com

I have designed with CustomInk before and was blown away by the excellence. This shirt was no different. Very satisfied, will always come to CI with any designed product needs. Also, both times I payed for 2 day shipping and the order has always arrived on time!

Jamie P.
Stockbridge, GA
Overall Experience Wow 5
Order Again? Yes
10/18/16 at 8:47 pm eastern... CustomInk.com

Not happy at all with quality, it was for a birthday and the day of realized it had a blotched darker line across the collar

Ed L.
Chatsworth, CA
Overall Experience Bad 1
Order Again? No
10/18/16 at 2:34 pm eastern... CustomInk.com

Excellent customer service. I used the live chat feature twice and called customer service twice when I was planning/uploading my order. Everyone was pleasant, helpful and knowledgeable. The day after I uploaded my artwork I noticed a mistake that was my fault. I called and was able to send corrected artwork with no penalty. The communication was great and everything printed correctly. My order was finished earlier than promised and arrived a couple days before I expected. Fabulous!!!

Melissa K.
Crofton, MD
Overall Experience Great 4
Order Again? Yes
10/18/16 at 1:51 pm eastern... CustomInk.com

The final product turned out exactly how I designed it and came one day early! Thank you for the great service :)

Kaley M.
Phoenix, OR
Overall Experience Great 4
Order Again? Yes
10/18/16 at 1:35 pm eastern... CustomInk.com

Wonderful customer service. We were delayed in getting our order in on time and missed the deadline, yet your customer service rep found a way to help us and we were able to receive our order in time for Unity day. They went above and beyond in helping us.

Kathy V.
School District Of Jefferson,
Jefferson, WI
Overall Experience Wow 5
Order Again? Yes
10/17/16 at 10:07 pm eastern... CustomInk.com

I needed to order a set of uniforms and crewnecks for my JV volleyball team, and we needed a special request for the design, so I called up Customer Service. Every single person I talked with on the phone was super nice, polite, and had great attitudes for people who work in call centers (which probably isn't too enjoyable). I found myself talking to about 10 different people (since whenever I called back that specific person was busy), but it wasn't a problem for any of them and they simply looked up my email or even knew by my phone number itself what to help me with and who to reach out to. I had many questions, and they were patient and helpful and seemed bashful to be thanked by me. Not only that, but my school always orders from this company because it's always so reliable - I had a misprint on uniform, but it was sent the day after and guaranteed, even with a gift voucher (with no expiration date) as an apology! I always got frequent emails and texts updating me on how my order was going even before the thought came to me each day. Incredible service, amazing flexibility, and their shirts never fail to be the quality we pay for. Customink is definitely our school's go-to company for customized school team and club apparels.

Sarah C. - Manager
Stuyvesant High School,
Flushing, NY
Overall Experience Wow 5
Order Again? Yes
10/17/16 at 4:17 pm eastern... CustomInk.com

overall everything was perfect. I received notifications next day on the step by step process. I was aware of the completion of the delivery.

Joshua H.
Staten Island, NY
Overall Experience Wow 5
Order Again? Yes
10/17/16 at 12:48 pm eastern... CustomInk.com

I was very satisfied with my order and the shirts made the day even that more special! Having the whole family in a matching shirt really brought support and meaning to our "Walk for the Cure".

Katherine H.
Warwick, RI
Overall Experience Great 4
Order Again? Yes
10/17/16 at 12:08 pm eastern... CustomInk.com

As always Custom ink has met all my expectations. When we called and we trying to rush the order, we were informed that placing on the website would be more cost effective. We are a school and have to fundraise every penny, so this was amazing and helpful news. The shirts came the day we were told and they are great. My POMs girls love them! I have ordered for three years now and would not go anywhere else.

Kate V. - Program Sponsor
Columbia, MD
Overall Experience Great 4
Order Again? Yes
10/17/16 at 11:33 am eastern... CustomInk.com

Great customer service! Holly was super nice and easy to talk to and work with. She helpedy out and saved me some money! Thank you so much! Even for the sweatshirts a day early! Amazing!

Mary Ann A.
Oak Creek Drumline,
Oak Creek, WI
Overall Experience Wow 5
Order Again? Yes
10/17/16 at 9:38 am eastern... CustomInk.com

CustomInk has some of the best customer service I've ever experienced. Calls with fluent English speaking representatives are rare in this time and I applaud CustomInk as a business for not outsourcing to call centers. Another good point is that (don't know where your customer service reps are located) but I'm on the east coast and they all seemed to work relatively late. This is extremely helpful since I work and usually can't talk too long on the phone during the day.

Christopher K.
Ridgefield Park, NJ
Overall Experience Wow 5
Order Again? Yes
10/17/16 at 7:05 am eastern... CustomInk.com

I got my order a day earlier then expected which was great because I was on short time frame. Correspondence got to me quickly! :)

Krista E. - Coach
Greenwich Dance Team,
Monroe, NY
Overall Experience Wow 5
Order Again? Yes
10/17/16 at 1:17 am eastern... CustomInk.com

Overall good experience. Easy to work with customer service. Go off a script pretty obviously, for better or worse. You never hear from the same person twice which is a little odd, even within the same day.

Harry S.
Denver, CO
Overall Experience Great 4
Order Again? Yes
10/16/16 at 6:52 pm eastern... CustomInk.com

CustomInk's customer service was absolutely wonderful! Everything was easy to navigate on the website, and it was awesome to see something I designed be made into a real product. My products arrived a day after the guaranteed date, but it was nothing too extreme.

Angelina K. - Actor
Matignon Drama Club,
Somerville, MA
Overall Experience Great 4
Order Again? Yes
10/15/16 at 3:05 pm eastern... CustomInk.com

My experience overall with CustomInk was fabulous! I called to receive customer service on my order twice, and both times I was met with cheerful and extremely helpful individuals. I also received my shirt order a day earlier than I was anticipating. This was my first time ordering through custom ink, and it will certainly not be the last. Thank you, CustomInk, for the wonderful service and quality shirts!

Courtney C. - VP Alumni/PR
Mortar Board,
Dekalb, IL
Overall Experience Wow 5
Order Again? Yes