Overall experience of
the last 1,000 customers:
  • WOW!
  • Great
  • Good
  • Okay
  • Bad
97.9%said they would order
from CustomInk again

Uncensored Customer Reviews

Here's what recent customers had to say:
1/4/16 at 5:42 pm eastern... CustomInk.com

Everything was great and we had so many good complements on the hoodies. I will be sending more business your way.

Corey B.
Wabash, IN
Overall Experience Wow 5
Order Again? Yes
1/1/16 at 9:02 pm eastern... CustomInk.com

I was so happy with the t shirts i ordered last year, 2014, about 400$ there... and they worked with me, over and over to get my design perfect. The hoodies, 630$ this order, had to go Navy, the charcoal could not be found in the xsy or tall adults... but the Navy all matched, and everyones fit them perfect. My hoodie (had to be ordered seperate cause of the original design, i changed the others to make it simpler) arrived a week after everyone elses... when they were all ordered at the same time. I still cannot bring myself to even try mine on, i am still so disappointed, i talked to a rep, and she was not really any help, saying i could even get it early. sigh... I will get over it. Would I order again from custom Ink??? Not sure...

Rosey K.
Warren, MI
Overall Experience Good 3
Order Again? No
1/1/16 at 12:39 pm eastern... CustomInk.com

First Hanes Hoodie tore in the front hood/neck area from trying it on. (Maybe poor stitching) Here's where Custom Ink really shined for me. I wrote them an email with a pic of the tear. AND, got a super friendly response, very quick to reply (especially for 2 days before Christmas) And they replaced the hoodie Free of charge letting us keep the torn one. So all was made right. Awesome customer service for someone ordering 1 hoodie. (small customer) Overall Hanes hoodies. are meh. Little tight in the neck area. I like my hoodies loose fit everywhere (neck and wristbands) Could be better but honestly not bad. Print is good, (I got a full print on the back imo could be a little higher up) still not bad at all. colors are accurate, and customer service (which means a lot to me) was some of the best you'll find. Final thing: Would I do it again? ... ... ... I would return to C.I. mostly for the customer service cause they have proven that they take care of their customers even the little guy ordering 1 stupid article of clothing. But am curious about other companies hoodie comfort quality. I.E. Thickness, neck room, and wristband tightness. Thank you for listening. Derek '

Derek S.
Old Orchard Beach, ME
Overall Experience Great 4
Order Again? Yes
12/28/15 at 11:47 am eastern... CustomInk.com

Everything was amazing. The service and the product. It arrived on time like it said it was. We have gotten t-shirts before and they were good but the just had a bad smell to them and the hoodies do not and I am very happy about that as well.

Mc Kenzey B.
Hutchinson, KS
Overall Experience Wow 5
Order Again? Yes
12/25/15 at 8:12 pm eastern... CustomInk.com

The customer service I received from CustomInk was incredible! The custom hoodies were a group Christmas gift for my friends and it made our holiday so special.

Angelina G.
Salem, MA
Overall Experience Wow 5
Order Again? Yes
12/24/15 at 1:35 pm eastern... CustomInk.com

The hoodies far exceeded what we thought. Amazing job!

Debra T. - Activities Director
Pacific HS Leadership,
Rancho Cordova, CA
Overall Experience Wow 5
Order Again? Yes
12/22/15 at 11:04 pm eastern... CustomInk.com

Amazingly smooth process. My questions were responded to in a very timely manner. The Customer Service Rep I worked with directly was enthusiastic and helpful. I'm very happy with the hoodies I ordered for my Team. Will definitely use CustomInk again!

Kaari P. - Director, User Research
Santa Clara, CA
Overall Experience Wow 5
Order Again? Yes
12/22/15 at 2:25 pm eastern... CustomInk.com

We used the new group order function and it was a great, stress free way to collect orders. I didn't know until afterwards that you can do multiple shirt styles ( short sleeves, long sleeved, and hoodies etc) on one order, but we will definitely be taking advantage of this in the future. Thank you for making it so easy!

Kerri H.
Mountain View High School,
Stafford, VA
Overall Experience Wow 5
Order Again? Yes
12/21/15 at 6:35 pm eastern... CustomInk.com

My two experiences with Customink were terrific! The employees are friendly, accommodating and knowledgable. I ordered tank tops from them this past summer and they looked terrific! The hoodies that I recently ordered are very cozy and everyone loves them. I would highly recommend Customink to anyone in search of the perfect t-shirt, tank, hoody, etc! Thank you Customink!

Kimberly P.
Manhasset, NY
Overall Experience Wow 5
Order Again? Yes
12/21/15 at 11:53 am eastern... CustomInk.com

Very pleased with the hoodies from CustomInk. The design/support team (thanks West, Sean & Mike!) let me know some concerns they had with the colors (purple on a black field), and the adjustments they suggested turned out great! The print is so crisp and clear. And they arrived even sooner than we were quoted. Only downside is that the American Apparel hoodies were a little thinner than we expected.

Key D.
Fashion Metric,
Austin, TX
Overall Experience Wow 5
Order Again? Yes
12/19/15 at 11:41 am eastern... CustomInk.com

CustomInk was wonderful in helping us customize our sweatshirts. They worked very close with us and were always very polite in adjusting things we wanted. They understood what I needed and were always sure to do what we wanted and to make things work. I didn't realize they had their own artists so I had hired a friend to create what I wanted initially. Turned out that design/text was too small so CustomInk had their own artists replicate what I wanted in a way that would work on the hoodies. I loved talking and speaking to every single one of the representatives I talked to and I wish I could thank them all again for their hard work. Thank you again for all your help!

Maily P.
Cincinnati, OH
Overall Experience Great 4
Order Again? Yes
12/18/15 at 4:30 pm eastern... CustomInk.com

Bought 12 hoodies for my sales team as Christmas gifts, and the response was awesome. CustomInk was delightful to work with...just the right mix of self-service and customer support for me. The product check after art was very helpful because it let me see that the numbers were too large, and the change took less than a day. They arrived ahead of schedule and the team loves them! The quality of the hoodies themselves was excellent. Highly recommended!!

Richard S.
Portsmouth, NH
Overall Experience Wow 5
Order Again? Yes
12/18/15 at 2:19 pm eastern... CustomInk.com

The customer service on the phone is great. The quality of the merchandise is disappointing. The garment is extremely thin for a hoodie and the overall length does not allow for a washing and drying without shrinking below the size I ordered. I am an average sized torso XL and this hoodie lifts midway up my stomach when I raise my hands over my head. $600 for 6 hoodies. 5 of these I gave as a gift and they are a one time use. Unacceptable.

Matt S.
Port Orchard, WA
Overall Experience Bad 1
Order Again? No
12/18/15 at 11:12 am eastern... CustomInk.com

I ordered the shirts in support of my son. Whenever the hoodies came the gray color was not the same shade as what was shown online. I then went to try on the hoodies and even found that a double extra large was almost too small for my frame even though I only weigh 225 pounds. I am deeply upset that after paying out all this money that I did not get the products that I was shown in my preview.

Phillip W.
Clyde, OH
Overall Experience Okay 2
Order Again? No
12/15/15 at 4:15 pm eastern... CustomInk.com

I loved it. There was always someone helping me every step of the way, even before i placed my order. I got my hoodies a week before the guaranteed date, so why would i complain.

Kara W.
Brooklyn, NY
Overall Experience Wow 5
Order Again? Yes