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Uncensored Customer Reviews
Here's what recent customers had to say:
I had a great experience overall with this service. The final product was processed and delivered on time and as promised. The ONLY issue I had, was with proofs. For some reason there was a mistake on the font color I had selected and the it took a bit long to receive the second proof. My concern was that this was a super rush order and was afraid that my order wouldn't print on time. At the end I only received proofs for 2 out of the 3 designs I submitted, and of course their was a color difference in the copy of the one I didn't proof. I think these details are import an, If I select a navy blue, I want to see a navy blue, not a not so navy blue. Again, still the overall experience was really good.
Really the best site I've used so far to plan out graphics and text... was able to build exactly what I wanted relatively easily. Staff seemed to "get" some of the sneaker elements that I couldn't make explicitly clear (like the navy text outline on a dark blue shirt was really just meant to separate the text from the background, and things that were close to lining up on the website-built illustration, did). Very pleased with the result, I'll happily use custom ink again.
The color wasn't as deep a navy as I was hoping for but other than that I am very satisfied
Poplar Bluff, MO
I would just like to thank the customer service representatives helping me to perfect my military shirt! I am so happy with it and I couldn't be any prouder to wear my Navy Girlfriend shirt around so thank you CustomInk
We were very pleased with the t shirt. We received it in a timely manner. The quality of the material as well as the printing was excellent. It was true to size. Though the color choices were limited when ordering only one item, the navy blue was a pleasing, modern color. Customer service was excellent. Since it was a gift, and I wasn't sure if it would meet my husband's standards, I only ordered one. Now we will order several more. I don't write many reviews, but in this case I wanted to. Thank you.
The "review" of the lettering on the Navy blue shirt I find highly offensive. Especially since it an abbreviation of someone's formal name. Even if it was something inappropriate I believe in a person's right to expression, I do work with a lawyer and he agreed. I will be bringing this topic up at CLE class I'm attending at the end of the month.
Staten Island, NY
Your staff and products are Top Notch! We had one problem with a shirt having a hole in the arm pit but with one phone call, that was quickly resolved. I will be using customink again very soon as I design a new shirt for the office and Navy project which I support. Thank you all!
Overall, I'm happy with the shirt. The lighter blue lettering isn't the end of the world but I would have preferred using the navy blue as originally planned. It was very well done.
The first order of shirts for our church came one week ahead of schedule and were perfect! The second order came five days early! The color choices were amazing and our lime green with navy ink is quite eye-catching. The quality is impeccable. I intentionally put mine in the dryer to see if it would shrink. It did NOT shrink; the size remained the same. CustomInk, thanks for a great product and wonderful customer service!
Fenwick Island Baptist Church,
Thank you !!! you guys do such a great job it is wonderful. We LOVE our shirts they are great. Today is our Relay so go again customink for doing a great job for us again. We so appreciate are third year at year and our third year with you make are shirts and sporting such great shirts. Love Customink!!! Thank you Team Navy Rocks!!
Team Navy Rocks,
Was very appreciative of all the help and really liked how quickly the project got done. The shirts look great and the guys at the navy reunion are going to love them! Thank you so much for a very positive experience!
Klamath Falls, OR
While I expected the quality of the cloth to be low, I didn't think it would be THAT poor. I was expecting something along the line of Old Navy $6-8 cotton t-shirts. Size is probably okay but "cut" of shirt is awful. I wouldn't mind trying you again and paying more for a shirt but I would hate to pay much more and then be disappointed again. Also the position of the word "SAVOY" across the chest was, in my opinion, too high up on the shirt. It needed to be down about 2 or 3 inches. The actual quality of the imprinted word was excellent though I don't know how it would launder. And I liked having choices of fonts, etc. In fact I liked the whole designing process -- very clever website, though it took me awhile to figure it all out. I was disappointed that you didn't offer a V-neck t-shirt in lowest price ladies. All in all, I probably will not re-order from you, but I do like your service. It's just perhaps too expensive for a one shot thing. Thanks for asking for my opinion, however. My bet is your company will do well in the long run. I think you earnestly want to listen to your customers, and I wish you all the best.
West Chester, PA
I was very happy with the suggestions they offered to change the black to a gray due to the color of our shirt (Heather Navy). This was a great way to get group shirts without meeting a minimum. We will be making another order later this year.
I had a rush order for sweatshirts with my university's name on them (Univ. of Pennsylvania). I wasn't notified that there were problems with university licensing -- the only reason I found out was because I hadn't received a proof and it was one day before my rush order guaranteed delivery (admittedly I was warned about this when I placed the rush order). I was extremely frustrated that no one told me there was a problem; the response I received just said that CustomInk was waiting to hear back from my school. However, the service was absolutely incredible once I conveyed my frustration. Someone called me immediately and we were able to figure things out. When I inquired about my color looking too yellow in the proof, someone sent me a photo of the pantone slide next to the navy crewneck. I received my order one day after the guaranteed rush delivery time. Overall, I am thoroughly satisfied with my service! Thank you, CustomInk!
We had a good experience with your company. Previously we ordered T-shirts from Vistaprint and probably would have continued, but we wanted Navy Blue and Royal Blue shirts and Vistaprint did not have them. I dealt with your employee Taylor, she was wonderful. She helped make the experience better. I give her five starts for customer service. We will definitely use your company again.
Johnsons Cleaning Service,
Cherry Hill, NJ