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Uncensored Customer Reviews
Customers who purchased the Hanes Ladies MidWeight Fleece Zip Hoodie had this to say:
The web site was fun to play with. Of all the sites I checked out, it was the easiest to use and you had the best art available for choosing something already created. The phone representatives, Molly and Erikka, were excellent! Both were patient, courtous and professional. I felt they worked with me so I felt comfortable in working with Customink. When I was first researching, Molly helped me understand what I needed to do (and not do) in preparing my order and design. Erikka carefully took the order and repeated it back, told me exactly what to expect -regarding the approval process, etc. She made sure the design would fit each shirt/size ordered, etc. The hoodies arrived in 1 week!! They were packed well and the packing slip was descriptive and definitive. I will definitely come to your site next time I have a similar requirement. Thank you so much.
Elk Grove, CA
i had a great experience ordering with customInk for the first time. as soon as i put my order thru, my fiance decided to add one more girl to the bridal party. my first thought was - he can add anyone he wants but he needs to figure out how to get another sweatshirt. even though it was a day or 2 after i put my order in, i emailed customInk to see if they could add it to the order. they emailed right away and due to timing, they were able to add it in. and even though i added a sweatshirt after my initial order, it still arrived on time. if i had to note anything, i would say that since i added to my order, i emailed them to see what i needed to do to pay the difference? however after not receiving any email back, i did check my account and they had already charged it on my card. i could not find anything confirmation that this was or had already happened. i would have loved a heads-up. but it all worked out in the end and it was all very seamless. i would definitely order from them again.
Redondo Beach, CA
I was trying to buy two sets of hoodies one for men and one for women. It was a bit difficult figuring out how to do this on your website, but the customer service agent did a great job helping me over the phone! I also really liked the proof that you guys send by email. Overall the customer service was great it was just the actual items that were lacking.
San Francisco, CA
Rickover Naval Academy,
I loved them! :)
Villa Park, IL
University High School Color Guard,
I can't say enough good things about the professionalism and quality of the customer service and the product that I received. I wish I could hire your Customer Service Associates, they are incredible. I would order again and refer CustomInk to anyone with confidence!
New York, NY
I don't usually fill out surveys but really want to this time. The customer service at CustomInk was amazing! Within minutes of submitting my order, Cat Quinlan called and emailed me to ensure that what I submitted was exactly what I wanted. Through her explanation and advice, I made a last minute change to the design which was immediately and seamlessly accommodated. Communication was thorough, friendly, and helpful through the entire process. I couldn't be happier with the entire experience and told our whole group how impressed I was with the process and definitely recommended your services. Your product and services greatly added to the enjoyment of our celebratory weekend! Thank you so much!
San Mateo, CA