Overall experience of
the last 1,000 customers:
  • WOW!
    45%
  • Great
    48%
  • Good
    5%
  • Okay
    2%
  • Bad
    0%
and
97.6%said they would order
from CustomInk again
CustomInk.com

Uncensored Customer Reviews

Customers who purchased the Next Level Jersey V-Neck T-shirt had this to say:
8/11/14 at 9:01 am eastern... CustomInk.com

It was easy, the product came back just like it was designed. We used our own logos and they printed beautifully.. Thanks for your help with our delivery shirts!!!

Maribelle C. - President
Maribelle Cakery,
Cincinnati, OH
Overall Experience Wow 5
Order Again? Yes
8/8/14 at 1:01 pm eastern... CustomInk.com

The products were good but your customer service was phenomenal. Very friendly staff who walked me through the steps of ordering and designing the Tshirt. At every turn they offered me advice on how to save money. Guy even combined my separate orders of similar design into one order, which basically cut my bill in half. I've never received such excellent customer service in my life. Will absolutely recommend to others.

Charles H. - Bilingual Assistant
Middlebury Summer Chinese School,
Middlebury, VT
Overall Experience Wow 5
Order Again? Yes
8/7/14 at 12:15 am eastern... CustomInk.com

No Comments

Elisabeth D.
New York, NY
Overall Experience Great 4
Order Again? Yes
8/1/14 at 10:15 pm eastern... CustomInk.com

Every one I spoke with was 100% on the money with their help and attitude was exceptional. No, better than exceptional. You will certainly have repeat orders from us.

Steve L.
Casco, ME
Overall Experience Wow 5
Order Again? Yes
7/18/14 at 11:22 am eastern... CustomInk.com

Oh man, you guys. I was actually totally over CI after repeat customer service fails a few years ago. BUT this time when I called MELISSA was sooooo freaking ridiculously awesome and personable and funny and helpful and an angel sent from heaven itself. I say this both as a customer and as someone who trains teams to have great customer service. That was stellar. Please pay her all the dollars you can find and then find a way to give more dollars to her. I hope you recorded that conversation so you can go back to it and show new hires what an absolute customer service WIN looks like. I hope you write a book based on Melissa's skills and they turn it into a movie which all of us complain about because the book was better. People who didn't read the book will love it, but, you know, whatever- we're more literate.

Chad F. - Warrior Prince
Socotch,
Cartersville, GA
Overall Experience Wow 5
Order Again? Yes
7/3/14 at 3:59 pm eastern... CustomInk.com

Quick and thorough service from CustomInk. Couldn't have asked for more. We'll be back!

Teresa W. - Manager
Rockfire Productions,
Bridgewater, NJ
Overall Experience Wow 5
Order Again? Yes
6/5/14 at 12:25 pm eastern... CustomInk.com

The people at Custom Ink are awesome! Everyone I talked to was eager to help and always took the time to make sure everything on my order was correct and the shipping time was incredible! I had a very large order and expected that the due date would be extended out but I was totally impressed that they still got the t-shirts to me in the promised 2 week time!

Rachel M.
El Shaddai Ministries,
Bonney Lake, WA
Overall Experience Wow 5
Order Again? Yes
5/28/14 at 2:42 am eastern... CustomInk.com

This is just good business. You meet and exceed the customers expectations!

Chris R. - owner
a fresh look painting,
Decatur, IN
Overall Experience Great 4
Order Again? Yes
5/28/14 at 2:41 am eastern... CustomInk.com

This is just good business. You meet and exceed the customers expectations!

Chris R. - owner
a fresh look painting,
Decatur, IN
Overall Experience Great 4
Order Again? Yes
5/15/14 at 12:01 pm eastern... CustomInk.com

I had a great experience with CustomInk. Everyone with whom I spoke was very pleasant and helpful. The customer service made purchasing and delivery very easy.

Addrenia S.
Baltimore, MD
Overall Experience Wow 5
Order Again? Yes
5/5/14 at 3:13 pm eastern... CustomInk.com

Great customer service as always!

Katelyn R.
Peoria, IL
Overall Experience Good 3
Order Again? Yes
5/5/14 at 12:31 pm eastern... CustomInk.com

Ordering super rush was very easy and the person I talked to was very personable and extremely helpful. It was a pleasure being on the phone with her. I believe her name was Heather. Overall the customer service was amazing and I will definitely order from custom ink again!

Becky S.
Baltimore, MD
Overall Experience Wow 5
Order Again? Yes
4/25/14 at 11:54 am eastern... CustomInk.com

My overall experience was great! Also the shirts arrived a day earlier than the expected date which was much appreciated!

Katie L. - Operations Associate
Absolute Travel,
New York, NY
Overall Experience Great 4
Order Again? Yes
4/24/14 at 4:06 pm eastern... CustomInk.com

Customer service is hands down the best customer service and the only reason I would use custom ink again. Im concerned on the final product and washing it. Many shirts were ruined this way.

Ian P.
Fairfax, VA
Overall Experience Okay 2
Order Again? No
4/24/14 at 1:27 pm eastern... CustomInk.com

My experience with Custom Ink was top notch all around. The design process is so fun, the production time & cost is totally reasonable, and the final product turned out great! They even wrapped all the shirts in a plastic protection to insure they would not get damaged by weather during shipment. That's a company that cares about delivering a quality product (and the note was so cute - they have personality too!) I would say the ONLY improvement that could improve the experience as a whole - would be having a "username" of sorts with a little more user-friendliness. I wish that it was easier to see (maybe with thumbnails) different versions of my design. For example I wish I could make a "project" - Israel Shirt 2014. Then within that project I could "version" out each design as it progresses- and easily see each with thumbnails. So I would go into my Israel Shirt project - and see all the versions that I've created (v1, v2, v3 - or a custom naming convention.) Then, as you continue to develop - like you currently have it set up - you can save your updates as a new version, OR update the existing version with a "save as" type move. Otherwise- still a fantastic company & product. Thanks Custom Ink! :)

Ellen S.
Chicago, IL
Overall Experience Wow 5
Order Again? Yes