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Uncensored Customer Reviews
Customers who purchased the American Apparel Neon Tank had this to say:
I was in a bind and need tank tops in 3 days. I was able to use the online chat and spoke with Cynthia. She understood my dilemma and helped me get the order through and rush shipping. Brody and Allyson were also fantastic. I especially liked the follow up email when it was noticed the tanks were for a sports team and wishing us luck. Fantastic customer service!
I love the tanks I got...they will be perfect for the bachelorette neon run we are doing!
Everything about the experience with CustomInk was great. The website was very easy to use, I had a bit of difficulty finding the tank tops because that isn't an initial option when you go to the homepage, but knew that they existed because I own two from prior designs that someone else created. There was a slight issue with my design but I was promptly called and was able to get it sorted out quickly and everyone that I talked to was extremely nice and friendly. The tanks arrived last week on the day that they were guaranteed and look fantastic, which I knew they would. All around great experience.
The website has limited functionality and I had to work back and forth with CustomInk to get the design where I wanted, but this was timely and the internal design teams kept getting things wrong. A lot of extra time and energy spent to get things right, and then there were still problems with the design approval that had to be changed later (i.e. the design didn't fit the shirt and artwork had to be re-scaled). CustomInk needs to reduce redundancy in its process. The customer service was overall great and everyone was friendly, but the website design caused tons of problems and was frustrating.
Ann Arbor, MI
Wonderful experience! The design process was very simple and user friendly, and when I called the customer service line for help, Marissa Shiffer, was very helpful! It was particularly nice to have her direct call back number so that if I ran into any issues, I could speak with her and she was familiar with my order.
Saint Louis, MO
I worked with another tshirt company at the same time & actually was so dissatisfied with their customer service I am canceling the order with them & placing another order with customink.
I walked in to HQ with an idea and left with a smile!
Mc Lean, VA
New Haven, CT
Very good, responsive customer service. Product was good and I am very happy overall.
Ball So Hard Pink Panda Volleyball,
San Francisco, CA
I really appreciated how willing the team was to: -Look up the original South Beach Diet logo and try to match that -Be cool with the word "bitch" for 3 years running now as my relay team uses that as our name
San Francisco, CA
New York, NY
Great product. Great service. Website is super easy to use. Highly recommend.