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Uncensored Customer Reviews
Customers who purchased the American Apparel Tri-Blend Tank had this to say:
Very satisfied with the service. That was really outstandingly personal, creative and more than helpful.
This is my first time using Custom Ink and it was an absolutely great experience. The customer service was amazing and the products turned out better than expected. As noted above, my only complaint would be the sizing for the American Apparel tank.
Everything went great and communication was always fast. The shirts arrived exactly when they were expected - and the printing looked really wonderful.
Miss Demeanors Basketball Team,
Los Angeles, CA
There was an issue with my design with the use of a trademarked product name. The customer service representative that contacted me to resolve the issue was friendly, timely, and competent. She was very professional. My design used no copy-written art assets, typefaces or designs, and fell quite squarely into the category of nominative fair use of a trademarked brand name. Even after explaining this, she was unable to approve my artwork. She worked with me to come up with alternate text and was helpful throughout the process. I imagine CustomInk must have a blanket policy in place to prevent misuse of brand and product names and they don't want to be in the business of making judgement calls about what is and is not fair use. I can understand that position, but it greatly reduces the usefulness of CustomInk for things like parody, satire, political speech or even advertising (you are legally permitted mention other trademarked brands for the purposes of comparison). Without changes to this policy, it is unlikely that I will use CustomInk in the future.
The customer service was exceptional. Truly some of the best customer service I've received from any website. They made sure my order was correct and allowed me to make several changes to the design and materials. The tank tops turned out great!
Will use again! Easy to work with and friendly staff on the phone.
Your customer service is really friendly and accommodating. Top notch!
The agent who helped us was excellent and really knew his product. It made our order easy and fun. We are thrilled with the results.
Raquette Lake Supy 08,
New York, NY
Everything was perfect. From start to finish. The quality of the art work, shirt is excellent. It is nice to have employees that really care about the customer and their product.