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Uncensored Customer Reviews
Customers who purchased the Next Level Tri-Blend T-shirt had this to say:
Iron Office Inc.,
I was very pleased with the customer service in regards to approving the order via email. I requested a small change and it was rectified very quickly. It was refreshing to have such uncommon helpful service.
Overall, we were very happy with the end result. Just getting there was tedious. We would use you again because we now know the process and like the shirt quality and choices.
Mercer Island, WA
San Carlos, CA
Quick service and great looking t-shirts!
I'll repeat what I wrote about the lower rating: "Customer Service received a 5 because, when I initially talked with a sales rep and began emailing that CustomInk sales rep about my order, it would take 24 hours before I would get a response. That went on a while, which essentially pushed out out a local deadline we had set for getting the shirts in. In any case, I decided that I had to place yet another call at which time I did speak with a different rep, which got things rolling even though there were hiccups there, too, with confusion about previous designs and such. In short, the ordering process seemed much more difficult and took longer than it should have been in my humble opinion." I'm adding the following: "From a customer's perspective, I felt like I needed to stop and analyze your customer service process in order to proceed and ensure my order was going to get done right. That time spent could have been eliminated early on and gotten my order processed in a more timely manner. Otherwise, we're happy with the shirt quality."
Undoubtedly the master of tshirt screen printing. Being a graphic designer myself, I appreciate the top-notch quality.
Great experience so far. Good communication and order arrived earlier than promised.
Patrick Webby, Inc.,
San Diego, CA
I had a great experience with everyone that I worked with. Thank you!
Love the customer service!!!!!!!!! What a breath of fresh air. I am placing more orders today because it was so easy!!!
From the moment I contacted Custom Ink to the day we got our shirts was a wonderful experience. Our customer service representative helped us with all of our questions and concerns. She stayed in contact with us through the entire process. The order arrived early, the shirts were folded neatly and in a protective liner.
One2one Body Escapes,