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Uncensored Customer Reviews
Customers who purchased the Next Level Juniors Tri-Blend T-shirt had this to say:
What amazing customer service! I called in because I couldn't figure out how to order 3 different styles of shirts in the same order, and the man that helped me was so friendly and helpful. My phone battery died during the transaction, and I called right back into the number and got another representative. She went out of her way to figure out who I was talking to, took my cell phone number and promised to follow-up with me within an hour. Not 2 minutes after I got off the phone with her, the original gentleman I was talking to called me back! Amazing group of people :)
Your customer service representatives are great. I especially like working with Mia. That being said, I prefer to speak with only ONE Customer Service Representative (CSO) per order. If Mia is the person I'm communicating with, I want to hear back from Mia only and not get an email from "John" as a follow-up or a phone call from Deanna. If something is urgent, I'll call and I'll ask to speak with someone other than Mia if she's not available to help with the order. Otherwise, please don't call me on the weekends and please don't get multiple CSOs involved for no reason. It makes the experience less personal and unnecessarily more complicated. My only other suggestion for website improvement would be that the final proof should be automatically saved to your SAVED DESIGNS. It doesn't really make sense to go back in and see the original work you put in if the design team made changes for you or the placement of the artworked changed.
Redondo Beach, CA
CustomInk is a great company to work with. Everyone I spoke with was extremely helpful and went out of their way to help me with my order. With everything being driven by technology these days, it was nice to actually talk with a real person! I would definitely recommend CustomInk to friends and family. Thank you!
Colorado Springs, CO
Quality shirts, great communication, and fast lead times! Customer service is top notch. We've ordered several different tshirts for our small business and our clients couldn't be happier.
North Andover, MA
The customer service is excellent!! People are very friendly, from the time i first called with questions about what i could get, to placing the order, and then afterwards when i had a request. I am also very impressed that it did not matter who i spoke with, everyone had knowledge of my order, could answer questions, gave me the same answer, and was friendly and helpful ... and i did not have to explain things over and over again. This is the opposite of service i usually get from places like Verizon or Cox cable, etc. Very good!! Delivery was on time, as usual.
Falls Church, VA
I really like CustomInk! Great customer service!
Mill Valley, CA
GREAT from beginning to end. We look forward to doing work with you in the future.
I was more than pleased with the service and completed order. I would not hesitate to recommend CustomInk!
Julia Morgan School for Girls,
CustomInk was great every step of the way - they helped me customize my order, had open, clear, and quick communication, exceeded their promises! Our order arrived nearly a full week early - couldn't ask for a better experience!
North Adams, MA
Outstanding! I had not realized I could do a men's and women's order together and you guys reached out to me after the order was placed to tell me that you had combined the order and credited money to me!! Wonderful service!!
The Living Legacy Foundation of Maryland,