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Uncensored Customer Reviews
Customers who purchased the New Balance Tempo Performance Tank had this to say:
I was a bit disappointed that the Ladies New Balance Tempo Performance Shirt did not come in the color red. It's a bit odd that the Men's shirt, and sister products of both the Men and Ladies' tank tops would have red, yet the shirt wouldn't it. It caused me to have to figure out a way to have something similar for the Ladies' shirts so that our team jerseys would somewhat match. I understand it's difficult to carry stock of every item/color, but it seems weird that there's no 'continuity' between similar products. I'm not sure if these get shared with actual customer service representatives, but I'd like to commend Marcela Morrison for her help. She spent 2 hours on the phone with me trying to help me figure out how to remedy the situation regarding the unavailable shirts. She offered suggestions on similar styles and made it easy to understand the pros/cons of each. Additionally, she helped explain some of the pricing breakdowns when they weren't clear to me. She was courteous, kind, patient, and knowledgeable. When she didn't know an answer, she didn't try to lie to me but find a supervisor that would know and because it took a little time, she would profusely apologize so that she made it clear she valued my time. Thank you again Marcela!
San Francisco, CA
Amazing experience, great responsiveness, and extremely timely communication!
I was very impressed with the customer service I received. I was trying to order the same design on an adult shirt and a baby onesie and was having difficulty figuring out how to do that online. It only took a 5-10 minute call to a customer service person for them to explain what they could do for me. He emailed me over a proof of the second product I was looking for within minutes. I was really impressed.
Alderson Court Reporting,
Once again you came through! I was running out of time to get shirts in time for a relay team that I'm coordinating. Customer service was super helpful in making this happen and helping me navigate having the same colours for both men & women. I paid for shipping (not the super fast shipping, but not the free shipping) and ended up getting the shirts ahead of schedule, which was a relief. We're going to look great race day!
Great. Custom Ink makes it easy.
Del Rio, TX
great job guys!
Super experience. Customer service interaction was top notch. I would definitely order from CustomInk again.
CustomInk made the designing and ordering incredibly user friendly. I got to speak with a customer rep right away and the order was delivered well before expected. The service was accurate and expedient. Thank you!
This is the 3rd year we have reordered these shirts from CustomInk. Every year you guys do an absolutely wonderful job and make reordering really easy! We also really appreciate the group and reorder discounts you have applied for us. We will continue using CustomInk for all of our shirt orders and have made sure to spread the word!
Great product, fast shipping again! thanks!
Eau Claire, WI
Great service! Great quality! Fast shipping!
Elite Men's Club,
New Brunswick, NJ
Admittedly, we were a bit apprehensive about using CustomInk at first. My fears were immediately quelled once I spoke with a friendly and knowledgable customer service representative. She guided me through the process with ease, answered all of my questions, made helpful suggestions, and seemed genuinely interested in helping me create a product that I would love. From there, the design team was able to take my draft and modify it so it adhered to some very strict sponsor logo guidelines. This whole process took only a few days! A short while later, we received a well-packed box that contained our high-quality athletic team shirts. The colors were bright, the logos were clear, and everyone was truly thrilled! One of the most challenging parts of coordinating a team of charity runners is finding a shirt that meets everyones needs. CustomInk offered us an incredibly wide selection of choices as well as the option to mix and match styles. The shirts were designed, printed, and shipped with unparalleled speed, and the affordable prices allowed us the opportunity to order both long and short sleeve shirts for our runners (which they greatly appreciate given the unpredictable weather in Boston!).