the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Customers who purchased the New Balance Ladies Tempo Performance Tank had this to say:
Latinas Run Ragnar SoCal,
Broadway dance company,
Website is easy to use, money collection was awesome, proof to print BAD! Images were clear just not even close to the size of the graphics we wanted.
Little Elm, TX
I have been using CustomInk for many, many, many years and have had nothing but good things to say about this company. Their customer service is exceptional and the quality is very good of all products that I have purchased. Printing and embroidery both have been very good and their pricing is very competitive especially when you add in the time they can furnish products and the lack of running around I would have to do going to someone local. I will continue to use CustomInk as my main apparel vendor.
I interacted with four or five different people on this year's order. After we finalized on a design titled "runnew1" and got a final price we called to pay for the order. The last person we dealt with was on another line so I placed the order with another person. Our design on the back of the shirt was identical to last year, but the front was different. We received a discount for reusing part of the order. When we received the proof titled "runnew1" the front and the back were of last year's design. So that involved another round of phone calls and emails. I'm glad that there is a Proof step in the process, but I'm concerned about the handoff of the order between personnel. Somehow the "runnew1" that we had settled upon didn't make it on the first attempt into "runnew1" the proof.
The customer service is always amazing at Custom Ink. No matter who i'm talking to, everyone is so helpful. The tank tops turned out great! Thank you!
Saint Paul, MN
Everyone was really helpful, and I appreciate the fact that you helped me save money.
The screen printing was about 3 inches off centered. Also, the shirts had defects, like they got snagged in the machine. Not happy. Sent an email but no one replied... won't be using CustomInk again. Update - Someone reached out to me right after I posted this... They sent out new shirts that were great and then asked for the original shirts to be sent back. Then offered to sell the damaged shirts back for half price. I can't imagine how much CustomInk wastes on shipping, why not just let me keep/throw away the damaged shirts? Offering to sell them (and ship) them back is ridiculous... Lots of waste in the "Free" shipping, you know you're being over-charged for these shirts to fly back and forth, especially using over-night and 2-day mail. Shopping local next time.
Lake Worth, FL
The staff was so so helpful and make the process of ordering so much easier and made me feel comfortable when placing my order.
Rocks Running Club,
Attleboro Falls, MA
Great customer service
HFL Cross Country,
We had a really wonderful experience and went down to their local site to pick the style and colors of our shirt. We will be using them again soon! We loved the fun, relaxed atmosphere and their staff is top notch. Every request was processed quickly and without error. Our company has nothing but good things to say about CustomInk!