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Uncensored Customer Reviews
Customers who purchased the Ceramic Mug had this to say:
Developing this product was made easy by CustomInk. The website was very user friendly. Their communication in every step of the process was concise and understandable. They always followed through with exactly what they said. No surprises! They always made me feel as though it was my opinion that mattered the most. They not only produced a product that I am proud to display but their customer service should be copied by other companies as a template! I would be happy to do business with them again and highly recommend them.
Post Falls, ID
Super happy with the customer service and timeline...however the QA on the finished product was unsatisfactory. At least 20 of 71 mugs had visual defects (bumps in ceramic or missing paint). The screen printing and art work was fantastic but the basic mug quality flawed and otherwise great experience. Hope your QA section can improve their vender selection and product quality.
Jb Andrews, MD
What I particularly appreciated was that the customer service rep passed me on to the art/design folks. She could tell that my artwork may not turn out well on the coffee mug. The person in the art department talked things over with me, made improvements, and sent the proof to me for approval. If you folks had just slapped my artwork onto the coffee mug it would have looked awful. Thank goodness you have staff with the talent and expertise to do a good job. The mugs are for the 50th anniversary of our family reunion, and they will be a delightful and useful souvenir.
Fort Collins, CO
The people I spoke with have been super helpful and pleasant - both on the phone and via email. The product is as close as I could get to what I envisioned.
Village Green Foods,
Bush Family Reunion,
Panama City, FL
i loved the customer service im defineately gong to use this again
very fast delivery and great products!
Obsidian Middle School,
Great customer service. The designer I chatted with on-line was quickly able to solve a formatting issue I was having. Very satisfied with the product and would highly recommend.
Great job on the order! Attentive service throughout even when we had difficult requests.
University of California - Davis,
We couldn't have been more delighted with CustomInk. We made a last-minute order of 80 mugs for a 100th birthday party. The customer service rep worked hard to get the mugs to us on time (and they actually arrived earlier than expected)! We'd definitely order from you again. The mugs turned out super-cute, and better than expected!!
Rockville Centre, NY
Roulette Alumni Association,