the last 1,000 customers:
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Uncensored Customer Reviews
Here's what recent customers had to say:
there was a small issue with the payment not going through, and I was not contacted again. When I called to ask why the order had not shipped the customer service representative was extremely helpful (I called at 11pm on Thursday, August 27th) and made sure everything was taken care of and was able to rush the shipping so our shirts came before our first cross country meet. I was very happy with my experience with customink and would definitely order from this company again!
University of Chicago Cross Country,
Results were better than I thought they'd be. The logos I uploaded were not the best quality- not sure what you guys did to them to make them better but it worked. Service was fantastic. Among the best I've received from any company in a long time. In addition, you delivered the product three days earlier than I expected. Impressed with the cross sell from a rep after I placed an order for a team (smart).
I received a call from Sami Cross about a problem with my order. She was very helpful an nice on the telephone normally when you get those calls you get not so nice people so she was a pleasure id order again because her customer service was great.
Great website...super easy to design especially with all your nice images i.e. motorcycles etc...The only funky part about the whole deal was when someone called and left a message about proofing the image. He talked super fast and probably should've said to just go back to your website to ok the proof...I had to figure it out...no biggie but that process was just a bit clumsy...needs a little work.....talk slower and better scripted message...THANKS...looking forward to wearing them on my motorcycle trip across country in two weeks!!!! Back to the Heartland 2015......Cheers / Tom Cawein
Laguna Niguel, CA
I had to alter my design after I submitted it because I didn't notice that the background removal function altered my design slightly. I contacted customer service and Sami Cross helped me make the change. I'm extremely happy with the customer service. Thanks!
Santa Barbara, CA
I was out of the country while dealing with customer service regarding questions about my order, and they were able to take care of all of the amendments to the design/order I needed done while I had no access to a computer. The customer service was outstanding!
CustomInk was great, I called and talked with someone and not a computer and not someone that is in a different country then me. I told them what I wanted and they made it exactly how I wanted it. I would refer CustomInk to all of my friends. Also I had a mailing problem with overnight shipping and I called them when I found out that UPS dose not ship to my PO box I call them and they sent out another order that day and over nighters it to me with no hesitation.
So, I had my order shipped to my family reunion across the country, however, one part of my order didn't arrive on time. I called CustomInk and they told me it was considered lost in the mail if it didn't show up by their guaranteed delivery date. Without me even asking, they remade the order STAT and shipped it to me overnight (NO CHARGE) and I had my order the next day. AMAZING customer service!! They were actually accountable! VERY IMPRESSED!!! Will be ordering from them again!
Dodd Squad Family Reunion,
Customink experience was professional and personable as I would have expected them to be but was exceptional when the young woman called to talk about design and asked what the + next to two names were. I relayed that these were deceased members and I didn't find a cross option. She immediately offered to put in crosses - that was more than I expected. Thank you.
Oklahoma City, OK
Everything arrived just as designed and one week early. However, the biggest reason I will keep doing business with CustomInk is the personal email that I received from a customer service person after my order was complete and shipped. It is nice to have someone from a larger company to spend their time to recognize an individual order out of what I assume thousands of orders per day. So Thank You CustomInk Below is a copy of my email "Hi Joshua, We noticed that you're affiliated with a military unit. On behalf of all of us at CustomInk, let me extend our admiration and appreciation for your service and dedication to our country. We greatly appreciate you choosing CustomInk for your Cap Vets jerseys. Please feel free to contact us if we can help with anything else. Very respectfully, Allyson A. Customer Relationships"
Silver Spring, MD
My overall experience was good...although with regards to showing sizes and measurements of shirts above xlarge isn't available. With so many folks in our country that are overweight and/or obese, the customer service gal was unable to give me that info. Im sure you sell a lot of 1x, 2x, and 3x. I would suggest the same lists for us plus size prospective customers!
Chinese Camp, CA
This product more than excedes my expectations. Your staff were both knowledgeable and professional in thier desire to design the exact shirt I wanted. I was very impressed by the degree of of courtesy which gave me the feeling that my order was top priority, the way they 'all' performed their tasks were what the building blocks our country grew on to be the great power in production we are (?) today. It gave me "that special feeling we get in the cockles of our hearts, below the cockles, maybe in the sub cockle area". I have already been approached by several people inquiring where they can purchase one, after having worn it out just last night to a dinner party where most folks agreed it was the perfect t-shirt for me (LMAO). Once again thanx, and may the gods smile down upon thee favorably.
Villa Rica, GA
Your service was great. I loved the instant chat option because being out of country made it easy to get in contact with you. One of my orders had been mixed up due to miscommunication and I was not satisfied with the end result. You weren't hesitant to fix the issue and redo the order for me at no extra cost. I appreciate you being so accommodating and I will definitely be using your company in the future.
It would be better if you shipped all products outside of the country. You're missing a big market!
The tshirts for our family reunion we're so well received! The design lab made it easy to customize a premade design. Thank you for the group order form!!! We had cousins coming together from all over the country, so this made collecting sizes and payment a cinch!