Overall experience of
the last 1,000 customers:
  • WOW!
    56%
  • Great
    36%
  • Good
    6%
  • Okay
    1%
  • Bad
    1%
and
97.5%said they would order
from CustomInk again
CustomInk.com

Uncensored Customer Reviews

Here's what recent customers had to say:
2/26/15 at 11:47 am eastern... CustomInk.com

I have the best customer service experience every time I deal with CustomInk! Everyone is always so friendly and it's such a breath of fresh air especially in this day in age where that level of customer service is hard to come by. It's greatly appreciated!!!!!!

Mashell F.
Mascoutah, IL
Overall Experience Wow 5
Order Again? Yes
2/26/15 at 10:38 am eastern... CustomInk.com

My experience with Custom Ink was great, however, my order did not arrive on the guaranteed date. It went from VA to WA then back to IL. It arrived a day later than specified. Maybe you want to consider UPS?

Kathy H. - graphic designer
glen ellyn public library,
Glen Ellyn, IL
Overall Experience Great 4
Order Again? Yes
2/26/15 at 8:11 am eastern... CustomInk.com

HORRIBLE...you advertised..."ORDER NOW AND DELIVERY WOULD ARRIVE BY VALENTINES DAY." Also the shirt size was wrong. This is the second time i used this company...and unfortunately it will be the last. The first order was unacceptably small for an youth XL.

Julie L.
Port Saint Lucie, FL
Overall Experience Bad 1
Order Again? No
2/26/15 at 8:10 am eastern... CustomInk.com

Just received hoodie. Delivery a day early which was nice. Concerned about the square from screening. Material feels different there. May have to wash before I can give as a gift.

Rae M.
Clarkston, MI
Overall Experience Great 4
Order Again? Yes
2/25/15 at 1:19 pm eastern... CustomInk.com

Everything went very well! I was very happy with how easy it was to design my sweatshirts online, at the website. The customer service, over the phone, was exceptional! Very friendly and very competent. I wish I could remember her name. She was fantastic! I needed an extreme rush on my order and it actually arrived a day earlier than I requested! The printing came out exactly as I saw it on the website - positioning and all. Somehow, my quantity was incorrect. I didn't want 3 sweatshirts... only 2. But I realize that that was specified in my order confirmation and, somehow, I missed it.

Matt W.
Sedona, AZ
Overall Experience Great 4
Order Again? Yes
2/25/15 at 10:51 am eastern... CustomInk.com

I worked with Joe, and he was amazing! I ordered my product Tuesday around noon, and it was delivered mid-day Friday! Thanks so much for the quick turnaround.

Joanie V.
Arlington, VA
Overall Experience Wow 5
Order Again? Yes
2/25/15 at 10:41 am eastern... CustomInk.com

I worked with Joe, and he was amazing! I ordered my product Tuesday around noon, and it was delivered mid-day Friday! Thanks so much for the quick turnaround.

Joanie V.
Arlington, VA
Overall Experience Wow 5
Order Again? Yes
2/24/15 at 6:41 pm eastern... CustomInk.com

The shirts i received wasn't solid red. It was a lighter red with mix in with white. A little disappointed with the color when i gave it to my friends and family, everyone told me that it wasn't as red as the picture during the design for valentine's day

Tony T.
Fort Worth, TX
Overall Experience Okay 2
Order Again? Yes
2/24/15 at 2:13 pm eastern... CustomInk.com

I sent the design via email and place details where things were to be place, fr/bk/sleeve. and the 1st proof I received was all placed on front of shirt??? So I spent a whole day re-creating the image that was sent. And then never spoke to the same person about the design so you were constantly repeating the idea over & over again. Designers/artist should speak to the customer if there is 2 proofs sent...and not approved! Would definitely check with local designers here first before trying custom ink for this reason & kind of highly priced.....

Michele B.
Marion, IA
Overall Experience Good 3
Order Again? No
2/24/15 at 12:04 pm eastern... CustomInk.com

Great experience, shirts even came a day early! My team loves them, made a great impression at work!

Jessica C.
Fort Mill, SC
Overall Experience Wow 5
Order Again? Yes
2/24/15 at 11:23 am eastern... CustomInk.com

CustomInk is fantastic-this is our second time ordering with them. The product was delivered in the week (actually a day earlier!) even with the bad weather the East Coast has had this winter. They called twice-once to suggest an edit to make the t-shirts even better, which wound up saving us money, and then a second time to give us a head's up that there may be a delay in delivery due to weather. They still made it on time, the product is of great quality and the prices are reasonable!

Megan S.
Burke, VA
Overall Experience Wow 5
Order Again? Yes
2/24/15 at 8:58 am eastern... CustomInk.com

Overall it was a great experience. The website was easy to use to get the exact design I was looking for. I really liked being able to track the progress of my order and having a guaranteed day of delivery. My product turned out just as I designed it and in great quality. I would definitely use this company again.

Juliana H.
Summerville, SC
Overall Experience Great 4
Order Again? Yes
2/23/15 at 9:36 pm eastern... CustomInk.com

We were thrilled with the result and the speedy delivery! We wore them the next day and many people complimented us, we sent them to custom ink:)

Sarah W.
VEX Robotics,
Manassas Park, VA
Overall Experience Wow 5
Order Again? Yes
2/23/15 at 2:12 pm eastern... CustomInk.com

Everything about the experience with CustomInk was great. The website was very easy to use, I had a bit of difficulty finding the tank tops because that isn't an initial option when you go to the homepage, but knew that they existed because I own two from prior designs that someone else created. There was a slight issue with my design but I was promptly called and was able to get it sorted out quickly and everyone that I talked to was extremely nice and friendly. The tanks arrived last week on the day that they were guaranteed and look fantastic, which I knew they would. All around great experience.

Timmons G. - Social Chair
SMU Cox,
Dallas, TX
Overall Experience Wow 5
Order Again? Yes
2/23/15 at 11:48 am eastern... CustomInk.com

The customer service was excellent. My only problem was that it came a day late, but that was due to weather. Other than that the service was excellent.

Cam S.
Pittsburgh, PA
Overall Experience Great 4
Order Again? Yes