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Uncensored Customer Reviews
Here's what recent customers had to say:
The web is great and you comply with time. But the quality is poor and so I could not use the product for a gift ( I am ashamed to give it as a present).
Miami Beach, FL
CustomInk is definitely a first-class operation. From the moment I started using their website, to the first contact with their employees, and all the way to receiving the package earlier than expected, I have been very very happy. The personnel are all very intelligent, easy to converse with people who work very hard and care about the customer. When you think it can't get any better, this beautiful box arrives and is designed and packaged like a gift wrapped box from a boutique. As a fan of design, I can see that they have some talented designers on their staff. The only part I wasn't completely satisfied with was how the embroidery came out on the caps. Maybe it was due to the logo design, maybe it was the inability to duplicate the Pantone colors in thread, or maybe it was just me having too high expectations but I certainly won't say it was due to CustomInk's lack of effort (because they certainly put their 110% in it). I will definitely work with them again in the future because their experience and customer service are more important than anything else. The product may not have met my expectations but there is always next time...
Customer service was awesome when I was looking to fix the proofs. Because my original image was detailed and couldn't be transferred exactly in to the proofs, I had many small edits that I wanted to see, the first of which I rejected the proof and described in writing. After that, I called the representative a couple of times, who was absolutely the best. The proof got changed a couple of times over the period of a day and it didn't delay the shipping at all, which was super important to me because I needed to get the shirts by a certain day. They were a gift and he absolutely loved them! Thanks :)
I had this idea for a long time but didn't know how to make it happen. The ability to order one shirt made it possible. It looks great and it made a great gift that we will remember forever.
I love the product and it was a great gift. However, the design was supposed to be black and the ink was so thin it actually looks like navy blue. I might try different shirts next time and see if there is a quality difference in the printing. I have another shirt for the band SUPERTEEN from your company that I really really love, and I hope to get the same quality again. All-in-all a sound product that I will still show off regardless of thin ink!
I had a failed photo gift order with another company that completely screwed up what I wanted. You, on the other hand, did a quality job, I have a nice gift, and I will use you again. Thanks!.
Our PhD student was leaving the lab and we wanted to print an image from his project onto a tshirt to use as part of his leaving present. We unfortunately chose this option at v late notice and rang your company, hoping that you could create the product and ship it to us within a few days. Other companies either gave v long estimates or didn't even pick up the phone or wanted a bulk order when we wanted to only order one shirt. I spoke to Jeremy Higgs, who was v efficient and helpful and we got the item ahead of schedule. Our student was v pleased with the gift. I had problems with one email account so had to use another one temporarily, and Jeremy's colleague even contacted me to make sure the order had gone through which was v thoughtful of him. So overall was a great experience.
I order from you guys ALL THE TIME and am always thrilled with the results! Thank you for always being there when I want to give a truly special gift. Customink rocks and I recommend it to anyone who is looking for sentimental, memorable gifts and amazing service and quality!! Side Note: I've ordered a long list of very diverse items from Customink and have always had super fast delivery across the board!! Such a relief to be able to count on such a dependable company.
Johnson City, TN
The shirt was perfect. It was a gift for my daught-in-law and she loved it. It also arrived a week ahead of schedule! Thanks so much for being awesome!
This was, by far, the best experience I've had with CustomInk. My shirt arrived early (thank you!), which was great because it was an anniversary gift for my boyfriend. The design came out perfectly, and the royal blue color was exactly as it looked on the webpage.
Jackson Heights, NY
Very please with the final product, it was just the way I invisioned it. The shipping was fast and it was easy to track. I will absolutely use again! I designed this sweatshirt as a birthday gift and it was a huge hit. I reccomended the site to everyone @ the party.
The shirt was perfect... It was an old pic of a friend & it was perfect & a great gift!
Very impressed with all of the options and very impressed with the work done! I can't wait to give my gift!! Thank you!
Love using CustomInk :) Always makes a recipient of an original gift sooo happy!
San Diego, CA
Overall experience was fast, simple and I now have a great gift to provide my bridesmaids for my upcoming wedding.