Overall experience of
the last 1,000 customers:
  • WOW!
  • Great
  • Good
  • Okay
  • Bad
97.0%said they would order
from CustomInk again

Uncensored Customer Reviews

Here's what recent customers had to say:
4/28/15 at 3:44 pm eastern... CustomInk.com

Most amazing process/experience for this first timer! I ordered 40+ sweatshirts for my nursing class and it could not have gone any smoother! Not only was the website simple and fun to use, the customer support was incredible (email, phone and instant message options!!) . I loved having constant feedback about the design, confirming the order, and knowing the entire delivery process in full detail. The order came sooner than expected which was awesome, and it was packaged and organized so nicely. Best part?? It even passed the washer and dryer test! no shrinking :) Not to mention, not a single person stated that it was either "too big or too small", the sizing chart provided by the website is 100% accurate (at least with this hoodie material). Everyone was beyond happy with their hoodies! You will forever have loyal customers from us, thank you for making this all so fun instead of a hassel!

Katie M. - Student
Tacoma, WA
Overall Experience Wow 5
Order Again? Yes
4/28/15 at 11:48 am eastern... CustomInk.com

My experience with CustomInk was fantastic! I am so impressed with the customer service. I have no artistic talent whatsoever, and I was trying to use a graphic from the team banner to put on the zip up sweatshirts. I had a lot of difficulty getting the graphic to look right on the website display, and I was very worried that it would not turn out well and it made me hesitate to order. But I finally talked to a customer service representative and he assured me that the artists would refine the graphic and work to make it look good. And he was absolutely right! I even changed my mind slightly on colors during the proofing stage and I was worried that it would cause a major problem, but they were so wonderful about it - they took it in stride and made the corrections virtually immediately so I could approve the proof. The jackets turned out way better than I expected and I will definitely use CustomInk in the future!

Michelle C.
Mountain View AYSO Select,
Palo Alto, CA
Overall Experience Wow 5
Order Again? Yes
4/28/15 at 11:47 am eastern... CustomInk.com

The sweatshirts look great! The customer service workers were very nice and helpful as well!

Allison J.
Macomb, IL
Overall Experience Wow 5
Order Again? Yes
4/21/15 at 9:45 pm eastern... CustomInk.com

Custom Ink made this experience easy and fast. The customer service was excellent and I received my order on time. The sweatshirts look great. I would definitely recommend this company and use in the future.

Shaila L.
San Jose, CA
Overall Experience Wow 5
Order Again? Yes
4/21/15 at 4:04 pm eastern... CustomInk.com

Becky Green was our customer service rep and she was great! She helped with our logo/design and made sure we were satisfied every step of the way. She made ordering sweatshirts for a bunch of 13/14 year old girls unbelievably easy! Thank You!!

Judy W.
Glenside, PA
Overall Experience Wow 5
Order Again? Yes
4/20/15 at 9:15 pm eastern... CustomInk.com

The sweatshirts were fine, but I was mislead by the price of ordering additional sweatshirts. I was told if I had at least 6 more they would hold the price. When I called the price had gone up to over $10 more per sweatshirt. Very misleading

Marie A.
Rialto, CA
Overall Experience Okay 2
Order Again? Yes
4/20/15 at 1:29 pm eastern... CustomInk.com

The sweatshirts came out beautiful they look wonderful and our students are proud to wear them. We are a school that serves a lower socio-economic demographic in our town at our track meet this weekend our students felt like they could stand side side with the other schools and be proud. thank you so much for your quality of work.

Jamie O. - Coach and teacher
St. Peter School Track,
Danbury, CT
Overall Experience Wow 5
Order Again? Yes
4/20/15 at 11:49 am eastern... CustomInk.com

Awesome! So happy to have received the sweatshirts earlier than expected!

Rachel B. - Member
Stonehill College Dance Company,
North Easton, MA
Overall Experience Great 4
Order Again? Yes
4/19/15 at 2:00 pm eastern... CustomInk.com

I would recommend using customink's online order form, because emailing in an order with two different designs and constantly changing quantities makes everything a mess. Their customer service, however, was great and all 8 or 9 people I talked to over the course of the order were super friendly, even late or on weekends. They also did a great job accommodating that my school wanted to send in one purchase order for two orders, and they sent proofs at the end to make sure we liked it; my only real complaint is that there was huge confusion with changing the ink of one design from black to white only on black-sweatshirts, so we ended up leaving it as-is to avoid a massive price change. Overall, they did a great job, and next time I'll use their online order form to simplify on my end!

Katherine J.
Redmond, WA
Overall Experience Great 4
Order Again? Yes
4/18/15 at 1:34 pm eastern... CustomInk.com

Pretty good not great. Customer service hotline took FOREVER. Sweatshirts were poorly packaged and slightly scratchy. Website pictures were not clear.

Grace W.
Mock Trial,
Portland, OR
Overall Experience Okay 2
Order Again? Yes
4/18/15 at 11:40 am eastern... CustomInk.com

I've received products from CustomInk before, but this was my first time ordering myself, and now I know why everyone uses them! For a customized product, CustomInk provided amazing customer service, making sure that the final product would be exactly what I had ordered, and it only took a couple of weeks! The sweatshirts for my club turned out perfect and I couldn't be happier with my experience.

Karen J. - E-board member
Lesley University Hillel,
Cambridge, MA
Overall Experience Wow 5
Order Again? Yes
4/16/15 at 5:08 pm eastern... CustomInk.com

I am so happy to have found you- Casa Youth Shelter has ordered sweatshirts for our staff, and now t-shirts for our softball team! Your company is the best!

Robin S. - Executive Director
Casa Youth Shelter,
Los Alamitos, CA
Overall Experience Wow 5
Order Again? Yes
4/16/15 at 2:06 pm eastern... CustomInk.com

I love custom ink your sweatshirts are so good and hold up well and I can't wait to order the t shirts that I designed

Jack S.
Deep River, CT
Overall Experience Wow 5
Order Again? Yes
4/14/15 at 12:23 pm eastern... CustomInk.com

I have placed many orders in the past and this is the 1st time what I ordered and what showed up were two different things. ALSO it would be very helpful if you could order more than one product at a time. IE order sweatshirts and t-shirts. Right now it is just set up to order a different color of the same sku.

Heather S. - Owner
Property Trio,
Sedro Woolley, WA
Overall Experience Bad 1
Order Again? Yes
4/14/15 at 1:04 am eastern... CustomInk.com

Fantastic Company! Been ordering from CustomInk for our club for a few years and will continue to do so for years to come. The products are outstanding and the Customer Service is what brings it all together. We've order Sweatshirts, T-Shirts, Water bottles, and soon to order hats. Everyone is always impressed with what they receive. Thank you CustomInk for a job always well done. Todd Parent St. Thomas Aquinas Star Wars Club

Todd P. - Teacher
St. Thomas Aquinas Elementary School,
Avondale, AZ
Overall Experience Wow 5
Order Again? Yes