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Uncensored Customer Reviews
Here's what recent customers had to say:
I gave "highest" marks despite having the order delayed due to non-payment. This non-payment had nothing to do with Girls Tennis at Heritage, but caused a one month delay because another club had not paid their bill. They didn't take any action to resolve any issues they may have had with CustomInk. School administrators had to get involve to move the process forward. The result was I had to decide whether to keep this order or cancel it. Luckily this was a special gift. The customer service representatives were very professional despite my frustrations. I've worked as a CSR and knows what it's like. They kept me informed throughout the process. This is what made the difference of keeping the order open.
Heritage High School (High School),
It was great buying my clothing from Customink and I told my mother how easy and nice everyone at Customink was. My tennis team LOVES the sweatshirts and sweatpants I had ordered and everything went as expected. I am extremely satisfied by the quality. I had made many changes and those changes had been met.
The sweatshirts turned out fabulous! My tennis team cannot thank you enough. They were made and sent to us very quickly, and they are also great quality. Thank you!
This was my first experience with CustomInk. I am a USTA captain for a Mixed Doubles team which will be participating in the state tennis championships. Our tennis club owner recommended CustomInk to me. From the first phone call to Lisa DelVaglio (T-Shirt Ambassador) all the way through the process ending with receiving the shirts at my home on the exact day it was expected to arrive), the service, attention to detail, helpfulness, positive attitudes with all whom I spoke with and the final product (the shirts with a splash of color) was simply outstanding. Lisa was just awesome. She took me through the website and helped me identify and then make a proof of the design I was thinking about. I really appreciated the time Lisa spent with me on the phone and her patience with taking me step by step through the process. I know there are many, many companies out there who can provide t-shirts to groups. What I most appreciated was the genuine caring, time spent and great customer service to help me (the consumer) get what I wanted. For a company to be successful in the eyes of the consumer, it is my opinion that is all starts with the training of staff to all be consistent with positive attitudes, a knowledge base of the company's mission and product, a customer comes first attitude and creating the environment of having the customer feel the "Wow Factor" of customer service. CustomInk gets 5 out of 5 Stars! Keep up the good work.
Custom Ink is an AMAZING company! Made my second tshirt design for the girls at my work, my first design being for my tennis team. The website is easy to use, simple, and quick; and my uploaded design came out perfect!! The prices were great, the shirts turned out better than I could've imagined, and they came a week early! I can't say anything bad about this company or the products they create :)
Another key factor that was great was a preview of the product before print. I will certainly use this company again in the future. The quality of the t-shirts were high and I received them before the promised due date. Overall, customer service was key. Thanks for helping me provide a great t-shirt for my boys tennis team that they will proudly wear. They were excited when they saw them at the end of the year banquet! Thanks, Tanuel Fissmer Boys Tennis Team Park View High School
Park View HS,
By far the best customer service I've ever dealt with. I am a student ordering for my school so it was a large order but customink did a great job with it. I will be ordering again tomorrow for my school's tennis team!
North Quincy HS,
I love custom ink I used it for high school tennis shirts and the artist who reviewed it made It better than I did
Lincoln Park High School,
It was easy to use, you checked my design and corrected a problem, the price is good. I was happy with all areas of the product and will use you again for out tennis team uniform
Lindbergh High School,
I want to be perfectly clear my experience all the way up to literally opening the box and seeing the flimsy shirt was OUTSTANDING. I have never had such wonderful customer service either in person or via the internet as I did with Customink. In fact, I told my staff how wonderful your service was as I was dealing with your customer service reps all throughout the process. They were phenomenal. The ability to see where the order was throughout the entire process was excellent and the screen printing was wonderful. The ONLY issue (and very important issue at that) was the quality of the shirt. But the bottom line is even if the design, production, and delivery process is a wonderful experience but the final product falls short, the overall experience falls short. What makes this situation worse is that I delivered the shirts to my tennis team and they all were disappointed that the shirt was so thin an the cost was $22 and change. This unfortunately reflected on me. I am reading the final two questions on the survey. I have to give the overall experience an Okay and I am not sure that I would order again (but I will put yes) unless I knew the type of shirt I wanted and had it in my hand and could order that exact type of shirt. Then I would know that the shirt quality would be as good as the other parts of this experience.
Auger Family Chiropractic, PC,
The staff at CustomInk did a great job of making suggestions to make sure we had the best design and worked to make sure that all of our expectations would be met. In fact, we received our Team sweatshirts early enough to make sure our Hign School Tennis team started out the season right! Thanks Custom Ink.
Mill Valley, CA
It was awesome my tennis team loved them! Thank you so much
Radnor Girls Tennis Team,
It was really great! The sweatshirts were amazing and everyone on the tennis team loved them! People who regretted buying them kept asking if I could put anoyther order in! Even the people who weren't on the tennis team were jealous of them!
I spent many months developing my teams tennis shirts, and the amount of help I had on this website and the patience they had with me was astounding! Everyone was so helpful and offered suggestions and price quotes. They were very easy to work with, and the final product looks amazing! It's great to see my design around school and be able to say "Hey, I made that!!" Overall, this was a wonderful company to work with, and I would definitely order again! Thanks, Custom Ink!
Saint Peters, MO
I was very impressed with this company, from the follow up phone call and email to the actual product. will definitely order from again! we wore our shirts for our tennis tournament...we won...received tons of compliments and will be wearing them for nationals in october!