the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Here's what recent customers had to say:
San Francisco, CA
Good...but I guess I have to order one size bigger than I want because it shrinks alot
Toronto, ON, Canada
Excellent and professional customer service and experience with CustomInk. With this kind of thing, sometimes I'm afraid to be too picky because I don't want to be a burden or annoy the employees, but each time I called to make changes on the design (about 3 times) I was treated well, and actually am glad I was picky about it - because it felt like they wanted me to be. Thanks, CustomInk!
InterVarsity Christian Fellowship,
Opa Locka, FL
Overall I have had a pleasant experience with custom ink. The service is great and everyone I have worked with has been very helpful and nice. I always come back because I always get such great care and service.
I slacked and did not order my shirts for my team event in enough time. Custom ink was able to create and ship the shirts in 3 days. They came out great. I couldn't be happier with them.
Almost immediately, I was called with a concern with the size of the design to fit the shirt. They adjusted and centered it appropriately with my approval. There was a final chance to double check the order just before printing. The order came 4 days prior to the guaranteed arrival date. Sage, with customer service was friendly, professional, and efficient. Thank you Sage.
CustomInk pays attention to detail and provides a quality product every time.
As far as the overall experience, I would say it was decent. I say decent because it could have been better. I thought the design process on the website was good and easy to do. My first gripe in the process was that I was not able to design 4 separate shirts and "add them to a cart" and pay for everything at once as I would of liked to do. I was told on the phone (after I did the order) the only way to combine the shirts into one order was to call in to the customer service # which in my opinion should not be necessary. This inability to place all of my shirts in one order now resulted in the 4 shirts shipping in 4 separate packages. So now instead of tracking 1 package I was tracking 4. 3 of the shirts were shipped via UPS, 1 was shipped Fed Ex. All shirts were suppose to arrive on Friday, 8/19. I received 2 shirts on 8/19 (via UPS), the shirt that shipped via Fed Ex did not arrive until Saturday 8/20..and the other shirt (via UPS) had an "incorrect apartment # or address" when I looked at the tracking info so that shirt did not arrive at all. I had to call UPS and arrange to pick that up at a local UPS center in town, which was not ready to do until Monday 8/22. So the shipping/receiving process in general was a bit frustrating to say the least. I then became more irritated once I had all 4 shirts in front of me and noticed that 2 of them had a slightly different color of blue print than the other 2 (they were all supposed to be identical in the color print design) I found this to be a bit lacking in the attention to detail department. Both colors look good but they are not all the same which was the primary objective to begin with. So those are my main flaws in this experience (online ordering, shipping trouble, design error) I will say that both of the people I talked to on the phone (Justin & Allison) were both very helpful and polite and I do not blame either of them for the issues I had, I did throw a curve at Allison and requested a design change as the original artwork was being printed but she said it would not be an issue and emailed me an updated look at each shirt design so that's why I was confused when 2 of the shirts were the wrong color because she was very thorough and detailed. I just feel it was a sloppy oversight on whomever does the actual color printing of the shirts. I would be open to do business again with this company but I would certainly call and speak to someone and provide explicit instructions/details as I am ordering. The fact that 2 of the 4 in my group now stand out is disappointing and is not what we were going for.
Daytona Beach, FL