the last 1,000 customers:
from Custom Ink again
Uncensored Customer Reviews
Here's what recent customers had to say:
Customer service was excellent in making a small change to the initially submitted pattern.
HHMI/UC Berkeley,
Berkeley, CA
Would have liked a smoother tax exemption experience, it was hard to find the right document when I already had a filled out tax exemption sheet. Could have had a bit faster communication with the licensing check. The logo turned out great though and was easy to design. Customer service was helpful and kind. In the end product turned out great.
Chi Epsilon, Kansas State University Chapter,
Manhattan, KS
No Comments
Berkeley, CA
Product fine. Delivery terrible. Ran a day or two later than promised. Tried to blame us but communication records indicate they waited almost 2 days twice in a row in the days leading up to the delivery in getting back to us. Then said it was our fault there was a delay. Product came a day late for our event even though we gave plenty of time from the order date and responded in a timely manner to communication. I noticed that I would respond to them at 9.00am or thereabouts and they would not respond until after hours that night or the next night. This wasted a lot of time. They couldn't match a delivery address to a zip code at one point. I mean GOOGLE it! Don't wait 2 days!
New York, NY
No Comments
San Marcos, CA
Overall I really do like Custom Ink. I will not be leaving you a bad public review because those are really brutal to deal with. I'm a Real Estate Agent and that is why I do my best to take time out of my busy day to leave reviews like this, because I truly hope it does help your biz in the future. ** If you decide to post this publicly, that's totally fine too. I said I wouldn't order from you again... but if there was a 'Maybe' box, I would've checked that one. I would probably order everything in black.
eXp Realty / Team REN,
DUVALL, WA
What I received was NOT what I ordered. I wanted INK that became part of the fabric and that is not what I received.
Wayne, PA
The customer service was fantastic! From my original questions on order and pricing options all the way through to managing my embroidery options and changing the design. Very quick responses and helpful and understanding service. My only recommendation would be to have a clearer indication on available embroidery area per item. While the designers helped to modify, when it is a company logo modifications are not usually allowed. It would have been helpful to have a bit more information on embroidery specs up front. The hat quality and end product turned out great and met our timelines. We will order again.
Seattle, WA
I am so happy with how easy it was to upload my design and how fast/great the quality of the items were I received!
Charlotte, NC
No Comments
Bridegport, CT
Great experience overall, customer service was able to quickly answer questions I had with my order and the order came right on time!
Vermillion, SD
I was very pleased with the entire process, from ordering online and uploading the graphics to adjustments to proofs of the graphics to very timely shipping and the final product. I have no complaints. Excellent customer service.
Vista Grande Baptist Church,
Colorado Springs, CO
James is amazing @ the Southpark location. Very kind, welcoming and professional from start to finish.
Charlotte, NC
No Comments
Anderson Valley High School,
Boonville, CA
No Comments
VCU Health LIFEEVAC,
Henrico, VA