Overall experience of
the last 1,000 customers:
  • WOW!
    47%
  • Great
    37%
  • Good
    8%
  • Okay
    5%
  • Bad
    3%
and
93.0%said they would order
from Custom Ink again
CustomInk.com

Uncensored Customer Reviews

Here's what recent customers had to say:
Custom Ink

Customer service through chat was super helpful, however I did purchase rush shipping to have my shirt on a specific day and it was 4 days late and missed the event it was intended for. I am not sure who the issue was with because I had DHL and USPS both as carriers so something in transition went very wrong. Chat customer service was very helpful in refunding the rush fee but overall I was left feeling unsatisfied with the overall experience and will likely try a a different company next time.

Overall Experience Bad 1
Order Again? No
Custom Ink

Custom Ink was very user friendly and easy to work with. Came in a day early

Overall Experience Great 4
Order Again? Yes
Custom Ink

The website is difficult to use. If you go back-and-forth eliminates all the day that you’ve already input you don’t really see what the imprint will look like on your shirt until it arrives. I was happy with my order.

Overall Experience Good 3
Order Again? Yes
Custom Ink

Overall, I had a great experience. My shopping was delayed a day which was a bummer since I had paid extra, but it’s okay. The family enjoyed the product!!

Overall Experience Good 3
Order Again? Yes
Custom Ink

I experienced some issues trying to resize and imageI uploaded. I sent an email explaining what was happening and got a response the same day on how to fix it. Very happy with the quality, price and the outstanding printing.

Overall Experience 5
Order Again? Yes
Custom Ink

The website was very useful. The graphics design was easy. Every thing came as promised. Also, i received in it several day earlier then then their projection.

Overall Experience Great 4
Order Again? Yes
Custom Ink

I was a little anxious as you pushed out the delivery day after paying extra for quicker delivery , but it did get delivered “ on time “

Overall Experience Great 4
Order Again? Yes
Custom Ink

I am very disappointed. I purchased $16 expedited shipping and the package arrived a day later than promised. There was no obvious warning that the package would not arrive on the set day, and I was responsible for ordering the gift in advance of a party. I chose Custom Ink because it represented that it was able to fulfill the request on time, but my entire treat was let down when the item arrived a day late. This shipping option was deceptive.

Overall Experience Bad 1
Order Again? No
Custom Ink

Nora MacIntyre was excellent. She made sure these bags arrived to me a day before our scheduled event. I look forward to collaborating with her on upcoming events.

Overall Experience 5
Order Again? Yes
Custom Ink

This was the easiest thing I’ve ordered. I just happened to scroll across it on Google. I put in an image I drew up on a piece of paper and pencil, they drafted it to digital image, and it was exactly what I was wanting. I will be ordering more in the future for sure and will be telling anyone that asks where I got them, where they need to shop. Thanks for the quality product in about a 10 day turn around!!

Overall Experience 5
Order Again? Yes
Custom Ink

I ordered the shirt for my son's senior night. I paid extra to have it delivered the day before the event. Unfortunately it came the day after the event. I was very disappointed.

Overall Experience Bad 1
Order Again? No
Custom Ink

Blue shirt color was great (good advice to expect the color swatch and not the model image). The artwork was spot on for our design. Only complaint was that the yellow screen print didn't pop as much as we had hoped, but that was a known risk. The most amazing part was the 3-day turn around. We were able to get our shirts in time for our event last weekend, and it was a HUGE success. We will definitely order our next batch from CustomInk, but with a little more lead time next time :D

Overall Experience 5
Order Again? Yes
Custom Ink

Working with CustomInk has been great. They kept me informed throughout the lifecycle of my order. It arrived earlier than the estimate! That rarely happens anymore. Although the design tools on the website are self-service, I feel like there are real, live people on the other side. I used the same design in two different colors. Initially I was charged the same for both, but the next day I received an email that I would get a partial refund for using the same design on multiple shirts. Another thing you never see!

Overall Experience Great 4
Order Again? Yes
Custom Ink

I took the time to seriously look at my logo and where to place it on the hats I ordered to the left. I did not really care for custom inks review and suggestion to move my logo to the center. This back and forth with approvals and moving it back to where I originally wanted the design delayed my order by at least a day.

Overall Experience Good 3
Order Again? Yes
Custom Ink

The customer service we received was excellent from day 1. The staff was very helpful and easy to communicate with.

Overall Experience Good 3
Order Again? Yes