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Uncensored Customer Reviews
Customers who purchased the Gildan Women's Lightweight Jersey T-shirt had this to say:
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Chicago, IL
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Hilton Head Island, SC
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Bowdoinham, ME
Very good experience. The design process was a bit unclear if not using a template. Example, I wasn't sure if the placement of text on the upper left of the shirt was right. Using the template was easier. The single shirt arrived earlier than I expected, so that was great,!
Auburndale, MA
It's always nice to work with customer service on the phone. They are kind, friendly and helpful.
Sage Ridge School,
Reno, NV
No Rating
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South Orange, NJ
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Turner Padget Graham & Laney, PA,
Charleston, SC
Thank you for such superb service for such a last minute request
Goodman Medicare Solutions,
Raleigh, NC
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Mountain View, CA
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Reston, VA
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Charlottesville, VA
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Lancaster, NH
After dealing with a terrible vendor to produce our required tshirts, we switched to CustomInk. The initial help and customer service was outstanding. We were quickly given a quote and advised on arrival dates which would meet our deadlines for ensure this got to our first in-person event for the last 2 years. Sadly things then went downhill. There were stock issues which meant you put our order on hold. When we quickly resolved that by excluding those sizes there were further delays. Given our orders were being shipped to multiple addresses you were unable to provide me with faster shipping services because of your automated system which couldnt be changed. When I amended 1 address because the order was going to be too late for an event's advanced warehouse, this pushed back the entire production and order again. All of this happened without it being clearly communicated to us. We placed the order Sept 21. The majority of our order is still stick somewhere in North America with UPS and hasnt arrived to our event which ends tomorrow (Oct 15). We will then be forced to pay large shipping amounts to have these sent to a storage warehouse until our next event. Part of our order that was shipped to the UK arrived a week ago!! Very disappointed in the overall experience. Also not having the same person to deal with on the customer services team and having to explain the situation so many times was frustrating. Not to mention half of them clearly didnt know what they were talking about because I got conflicting info with other customer reps the following day. Oh and one last thing... our order of polos, masks, and x2 t-shirt designs which were going to multiple addresses, were all shipped as separate shipments... ie. each box had its own shipment. This in itself was super confusing. Why not group all boxes going to LA in one shipment for the same t-shirt? I know the pandemic has caused some delays with stock and supplies but a lot of the issues with this order was down to customer services and your internal processes / systems which need reviewing.
Weaveworks,
New York, NY
Our past CustomInk order came without any issue. But this order, the kids t-shirts came with problems in the printing. This means that QA was not done on this order -- the problem is immediately obvious upon visual checking the order. The ink on the kids tees is broken apart and looks like it will break apart further upon the first wash.
San Francisco, CA
Overall shopping experience was great! Will be ordering again as my business expands. The quality is great not cheap at all and the designs are dope. Definitely will be back again and advise anyone to use these guys💯✔️
daria hill,
Syracuse, NY