the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Here's what recent customers had to say:
We were very satisfied with our orders- it was great that the folks in various departments were willing to work with us on making adjustments to our orders, allowing us to print on 2 different types of Tshirts, etc. The final products are great and our staff are very happy. The only notes that I would have in order to improve the overall experience are the following: 1) Allow the same order quantities/ variations on the website as you do via phone. 2) Though I appreciate that your Customer Service staff want to be (and generally succeed in being) thorough, both myself (Operations Director) and my Administrative Manager experienced significant amounts of time on hold via phone... multiple holds per call, in fact. 3) Though your kind Customer Service folks gave us plenty of reassurance that our orders would be delivered on time, from a business perspective it seems very odd that we had to wait over a week for proofs to approve and that one of our orders (embroidered fleeces) needed to be shipped Next Day Air in order to make the deadline. Ultimately, this is your business to run, but I have trouble understanding your company's choice to field what have to be a huge amount of calls from customers concerned about deadlines as well as paying exorbitant rates for expedited shipping- instead of just handling the orders in a more timely manner.
I love this site! We've done our Air Force shirts through them many times that this is the company to trust. The inkers are really dedicated to making sure the design turns out great and according to the rules. Will definitely be coming back!
CustomInk was awesome. They were super helpful and fast and overall a great company with quality products for a good price. The force was definitely with them.
Bainbridge Island, WA
Very positive. Our bowling team is sponsored by a heating and air conditioning business. The icons that are available on your website are limited to non existent for this field of business. Perhaps for the future some icons can be developed
Lake Luzerne, NY
I have the best customer service experience every time I deal with CustomInk! Everyone is always so friendly and it's such a breath of fresh air especially in this day in age where that level of customer service is hard to come by. It's greatly appreciated!!!!!!
I have been inventory chair for my fraternity for 3 years now and I have always gone through customink because of their customer service, reliability, and great products! I was worried my shirts would not make it in time of my fraternity's event so I contacted customink and they did one day air shipping with NO EXTRA COST! I mean the order was like $900, but still! Great customer service. Thank you for making us look good!
Phi Sigma Chi,
San Antonio, TX
Very quick feedback from customer service department! Friendly and completely customer oriented! Breath of fresh air to work with!
State College, PA
Love the customer service!!!!!!!!! What a breath of fresh air. I am placing more orders today because it was so easy!!!
I will maybe, it is still up in the air if I will get more products from CustomInk. This experience was not the best.
Panama City, FL
I had these made for our hot air balloon crew and tailgaiting, they will be a hit!
Rio Rancho, NM
Great team, expecially Mia from your help/chat line. We needed the product for a Air Force vs Army flag football game and your team made it happen. Awesome professionals!
I had a great customer service experience with custom ink. I ordered t shirts for the first day of my son's basic training graduation from the air force. I have never been to one of these before and a few days we left. I heard that people have t-shirts made to wear to the run with squadron names and mottos on them. I checked out custom ink because our school's teen institute had just ordered shirts from you. I called because I needed a super rush order and I wish I could remember the person's name that helped me. She was extremely helpful and my order arrived exactly when she said it would. Thank you so much, it was a great experience and I will absolutely order again!
Overall a great experience! The ultimate design I had in mind was to have the graphic much further up so it would be almost on my shoulder, which I was not able to do that online. But I'll be ordering more of these for a tradeshow... started with just one to see the quality and I've very happy with the results. I'll contact a CustomInk 'consultant' before placing my next order to see if they can force the graphic higher on the shirt than the online app allows.
Peterson Limited Co,
I was utterly impressed with the following: 1. How quickly someone picked up the phone...live person that is! 2. Carla, the designer, was very energenic & passionate about being designer. She was a breath of fresh air 3.How quickly the shirt came to my house!!! I was very stressed about how to design the shirt & if I would get it before Halloween...Carla politely suggested a make a few changes to design-which took her 5 min. to make the PERFECT design...and the shirt came well before Halloween! SUPER IMPRESSED
Everything exceeded our expectations. We were able to represent our unit proudly during our first event at the Red Bull Air Races. Everyone liked our shirts. We will be doing business again with Customink in the future.
North Las Vegas, NV