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Uncensored Customer Reviews
Here's what recent customers had to say:
Great customer service, great shirts! So easy to design and always a hit when we receive them. Our Star Wars club loves ordering from Custom Ink! The Force is strong with them.
St. Thomas Aquinas Elementary School,
A simple google search of "customize jersey" got me to the website where I began to play with different color/logo schemes. Once I realized you could upload your own custom logo that sealed the deal for me. I contacted support by using the 24/7 live chat tool, which is amazing, and within just a few minutes I had a quote with zero pressure to force the sale right away. After running the numbers by my company we were ready to purchase. Another quick 24/7 live chat and we were in business. The customer service is really top notch! Extremely easy process but also amazingly efficient.
San Francisco, CA
Well this company doesn't understand what the word garuntee means but they have no problem taking your money for that garunteed Delivery date you wanted that they'll be a week late for of course ...but don't worry once you call twice get hung up on once an then call back they'll put you on the phone with a real live person an this bitch will interrupt you and lie to you over an over again saying how it's not there fault they did there part ...at this point ask point ask to speak to a manager (might have to ask twice these self loathing cunts all think they're in charge) and once you finally get on the phone with someone close to triple digit IQ inform them of the logic that if a package leaves there warehouse marked for 2 day air on Friday afternoon it does not arrive across the country by the next day ..once you made this far in your quest don't die for a month or so and bingo bongo you get refunded !
Everything about the product was great. Except the fact that you force branding onto every piece. I can respect your marketing strategy, but when im trying to promote my company, i dont want to promote yours. Had i recieved some extra discount to have you brand my "custom" tshirts i might order again.
Shire Juice Clo,
CustomInk is amazing! I love this company!!! I want to work for you!!! It has been an incredible journey from start to finish and I can't wait to design again! Every single person I spoke with was so courteous, kind and sincere!! I felt like we could actually meet and be friends! It was real, and not snobby, and they did not have an air of being uppity. They all wanted to help me and did so with such grace. I am floored by the entire experience, and can't help but tell everyone, including young artists, to not be afraid to try the website out and have fun!!! Thank you to all who helped me with this design!! There were so many who helped me.
Stevenson Ranch, CA
Overall, I'm pleased with the website, selection and ease on creating a t-shirt. I just didn't realize I had to take extra care in washing the shirt and some of the image faded after one wash. If I purchase again, I will handwash and air dry so the images don't fade. Live and learn.
Bedford Hills, NY
Wow awesome customer care! I live in an area that has poor or zero customer service and had bad experiences over the phone with verizon fios. You guys are a breath of fresh air! Everyone was friendly, polite, and efficient. I spoke with multiple customer rep over the phone and via email (i called different times due to my random/busy schedule) and information transfer was seamless. Everyone was thorough and attentive, but not pushy. Loved it!
Regardless of the type shirt please don't strong arm people into buying more shirt for a specific color. I would suggest instead of saying this shirt is only available by purchasing 6. I would rather you say a 1 shirt fee or something like that. A lot of people just want one shirt and this caveat to make you buy more when you don't want to purchase bulk will turn them away. I almost did, here's the thing about money and purchasing if its something people want they will go the distance to do whatever it takes with little or no problem towards the purchase but when it seems like a person is force to get something they want they will easily turn away. When purchasing is an easy experience people come back. Perhaps there is some internal reason company problem on why you can give a person a one shirt offer for the color they desire instead of settling for something they do not want because it only comes in 1 to purchase and a color nobody wants. It's really sucks because I couldn't get the shirt I wanted to get but had to settle for a lesser material because you have to buy 6 instead of 1. It's like you guys had a meeting and the boss said no one is buying these shirts and some smart ass said let's farm them out to the people who only want one shirt. I'm sure you get the point by now nevertheless, thank you for your product but I am on the fence about the selection process for those who only want one shirt without getting the cheaper quality shirt. If people want one shirt let them purchase the one shirt they want.
My family and I are huge fans of Star Wars. We bought tickets to watch the movie together on opening night. There were 26 of us in total and we decided to mark the occasion with a custom t-shirt. On a friend's recommendation, I came to your site and was pleasantly surprised to find a good base design and the proper font. With input from a few design-savvy family members, we put the t-shirt together. The aid provided by your stellar customer service & design staff brought exactly the right polish to the final product. I have to make one call-out that really set the tone for everything else in my experience with CustomInk. In my first chat (with Amanda G.), I asked if there was a red light saber available. The one in your design tool is green with a black stripe through the middle (and we weren't interested in the yellow one). I'd told Amanda that I wanted to contain costs, and wasn't looking to pay extra by adding a 4th color. During the chat, she noticed we were ordering black shirts. She offered up that the black stripe wouldn't be printed on a black shirt, and therefore we could ask for one of the light sabers to print in red without changing the base cost. I can't even begin to tell you how happy that made me! The final design in red, green and white not only appealed to my family's Star Wars-geek sensibilities, it also fits right in with the Christmas season. The entire family is thrilled with the shirts. I've already recommended you to people who asked about them, and will continue to do so. Thank you, CustomInk! May the Force be With You!
San Jose, CA
I was thoroughly pleased with CustomInk and as stated in my product review, I loved the shirt and can't wait to see my husband's face when he opens his gift. I know it will bring back fond memories of his firefighting days in the Air Force which he will be able to think about every time he puts his new shirt on. I was also impressed with your customer service representatives that assisted in coming up with a design for my shirt. Despite not going with their design and sticking to the original image, she was a great help and it was nice to know they were there if needed.
Port Richey, FL
Love the layout of the website. Super easy to design a product and makes you feel like a pro. 100% satisfaction. My dad is going to love the salute to his time in the Air Force.
Although I am really happy with my custom finished product (and it's the perfect gift), what really stuck out to me was the excellent customer service I received. I received both friendliness and attentiveness from Zachary Itanen via online chat and Julie Z. via phone to finish my design (they made sure it was just right) and get my order in. It came out perfect and I really enjoyed having such a positive experience. I didn't have to wait around listening to awful hold music or press a million buttons on an automated menu to have contact with a real human being either. It was such a breath of fresh air. Thank you, customink!
Great service, met deadline to receive shirts. However screen print wa shed off after 1, 45 min.cold wash & air dry.
ALOHA HEARING SOLUTIONS,
Good Afternoon, I'm Cpl Ruiz with the Marine Security Force, White House Communications Agency, White House Military Office. The Shirts were amazing and exceeded everyone's expectations. The last shirt order we ever placed a year or two ago was from a different company who's product was not as sharper or crisper in detail. Everyone with Security Force here loved the products you guys made and actually I'm about to work on another group order to create another large quantity request. I know when my time is done here and I leave the agency that they will still be coming to you guys with orders for shirts for probably years to come. So on behalf of all the Marines in my unit I want to say thank you. From your t shirt ambassadors helping me along the way to when it was being made you guys have been there. Thanks!
Naval Anacost Annex, DC
I understand that the more you order, the cheaper it would be, but even so, I found the prices to air on the more expensive side. $23 for a crew neck isn't so bad, but when you multiply that by 12, it left me with about $40 coming out of pocket because my team only wanted to cover $20 per crew neck.
CUW Katharine Res Hall,