Uncensored Customer Reviews

I would have liked to receive the orders a little bit faster but I understand that lead times from vendors can be "up in the air." I do appreciate that you do not charge set up fees. Especially since most others charge one for each product - along with other fees. Perhaps it is built into the prices but that is a much better model. This is by far my best experience with a customization vendor!

I'm so glad I went with Custom Ink to order gifts for our graduating students. The whole customization process was seamless and customer service was incredibly helpful and fast, from confirming the order, getting licensing approval, and shipping the product. The hoodies look absolutely amazing and word is already spreading around campus about how cool they are. Delivery was a week earlier than estimated, which was a nice bonus even if that had more to do with UPS than Custom Ink. My only negative note is that I had designed the sleeve text with an orange outline and it is already starting to develop cracks/slightly flaking after one wash. Maybe air drying it would avoid this issue. That's the only reason that I rated this less than perfect. However, the front and back images, as well as the inner color of the sleeve text, are all white and those still look pristine. I am already planning to order from Custom Ink again when I need to get more hoodies or shirts.

I was worried I wouldn't receive my items before Christmas. Had a delay due to design permissions, but Custom Ink made it right and sent it 2 day air to still arrive just in time!

Custom Ink was wonderful, I called in and within an hour the team had custom designed a onesie that was PERFECT for my nephew who was celebrating a birthday. The turnaround time was very quick but just 4 days later it arrived and Riah from Custom Ink reached out to see how everything went. Absolutely amazing customer service, I didn't know businesses were run so consumer friendly anymore, a breath of fresh air!

Shirts came in with a stiff and “crunchy” feel in digital print area, but after washing on delicate and air drying, the shirts are perfect now.

I had an amazing customer service experience with every person I interacted with -- particularly Bill G. and Miryana L. They both worked hard to help me understand the ordering process and support me through it. When I had questions or issues, they each went above and beyond to help me. The shirts look great and everyone loves them, but the whole process was a breath of fresh air from a customer service standpoint! Thank you all for your hard work!

I had the best experience EVER working with Custom Ink in Scottsdale, Arizona. Firstly, when I called, a human being, the owner no less, answered the phone! I was able to complete my order in about five minutes! She was nice, professional, kind and patient! (This was after spending about ten hours trying about ten other companies online and their websites not working for me.) I'll tell you, it meant the world to me to talk to a human being, explain what I needed, and get it in five minutes! The pens I got are beautiful and arrived right on time! I will only use Scottsdale's Custom Ink for anything and everything they provide. I want to say a special thank you, too, to the owner for giving me the best service I have had ever, no kidding. It was all a breath of fresh air! Thanks! Rebecca Evans, Scottsdale.

It did end up being more expensive than I expected but I do love the print. I just wish the air fit better on the women's after spending so much time and money on the design

Washing instructions would be helpful to include in the package. Right now I don't know if the shirt requires hand washing, air drying, etc.

Overall, I'm satisfied with my experience with Custom Ink. Though, I would love to see an option to force screen printing vs digital printing and see the cost estimate based on the choice.

I don't like that I have to answer survey type questions to check out. I've literally thought about not using custom ink because of that. Even in this, trying to force that everything will be filled in. If I don't want to I shouldn't have to.

Beautiful flag! Colors and fabric are great. I have even washed it already and the colors do not fade. However, I am a little disappointed about the thickness of the double sided flag. Apparently it has some type of batting layer that does not allow it to flow freely in the wind. Instead, it feels with Air and resembles a windsock. I feel like I am going to have to cut it apart or order a single sided flag to get the effect I was looking for.

Smooth process! We had an old design t-shirt, your team helped "re-create" it capturing important details. Easy process, many edits/color changes to get it right. Team was prompt with edits + sharing proofs. Appreciate teaming with you. 2nd time -- we'll be back again. Note: it was for my husband's Uncle, Captain Harry A. Parker. A member of the 318th Fighter Squadron, 325th Fighter Group. An U.S. Army Air Forces DOUBLE ACE, credited with shooting down 13 enemy aircraft in aerial combat, before he was himself shot down and killed in action on April 22, 1945.

Good product (washed shirts after rcv'd (in cold water/air dried) and color/design intact. These are 100% cotton so maybe oversize for hot water/dryer if that's your norm.

Spent hours on the phone trying to figure out why delayed. Told it would be shipped by air to make up for delayed printing, but it wasn't, and then told there was nothing that CustomInk could do. Complained and told I would be given a partial refund, but that didn't happen (they claimed it was a Discover card issue, but I checked with the card and there was no issue on their end). Ultimately we got the order, but it was painful and there was absolutely no follow through on the promises that their customer service made. Still haven't gotten the refund or follow up from CustomInk.