the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Here's what recent customers had to say:
I've ordered before from CustomInk, though pricey, I was taken aback to find my latest order looking like someone screened it as a rushed job and after thought, at the end of a very long day. Though the occasion for the shirt is sentimental, my wife's 50th Birthday Party, the occasion should not matter. Each and every order should be treated with the same level of importance, whether the order is one shirt or 100. This has caused me to come up with another shirt out of thin air. NOT HAPPY! NOT HAPPY! NOT HAPPY!
I was really impressed with how it turned out. I was a little worried about leaving the final alterations up in the air (rotating some items) but was pleased to find they turned out. I am sure some complication befalls allowing users to rotate the parts, but it would be a vast improvement to the utility of the design app.
Team Iron Balloon,
As a small business owner, I deal with many large companies-phone companies, internet companies, medical supply companies, and believe me, It's a breath of fresh air to call a 1-800 number and actually talk to a real person, like.....right away! Hmmm who would have thought? Very pleased with the process:)
The Therapy Center,
New Roads, LA
You guys are a breath of fresh air in an unorganized and irresponsible world! Dont ever change!!
We were very satisfied with our orders- it was great that the folks in various departments were willing to work with us on making adjustments to our orders, allowing us to print on 2 different types of Tshirts, etc. The final products are great and our staff are very happy. The only notes that I would have in order to improve the overall experience are the following: 1) Allow the same order quantities/ variations on the website as you do via phone. 2) Though I appreciate that your Customer Service staff want to be (and generally succeed in being) thorough, both myself (Operations Director) and my Administrative Manager experienced significant amounts of time on hold via phone... multiple holds per call, in fact. 3) Though your kind Customer Service folks gave us plenty of reassurance that our orders would be delivered on time, from a business perspective it seems very odd that we had to wait over a week for proofs to approve and that one of our orders (embroidered fleeces) needed to be shipped Next Day Air in order to make the deadline. Ultimately, this is your business to run, but I have trouble understanding your company's choice to field what have to be a huge amount of calls from customers concerned about deadlines as well as paying exorbitant rates for expedited shipping- instead of just handling the orders in a more timely manner.
I love this site! We've done our Air Force shirts through them many times that this is the company to trust. The inkers are really dedicated to making sure the design turns out great and according to the rules. Will definitely be coming back!
CustomInk was awesome. They were super helpful and fast and overall a great company with quality products for a good price. The force was definitely with them.
Bainbridge Island, WA
Very positive. Our bowling team is sponsored by a heating and air conditioning business. The icons that are available on your website are limited to non existent for this field of business. Perhaps for the future some icons can be developed
Lake Luzerne, NY
I have the best customer service experience every time I deal with CustomInk! Everyone is always so friendly and it's such a breath of fresh air especially in this day in age where that level of customer service is hard to come by. It's greatly appreciated!!!!!!
I have been inventory chair for my fraternity for 3 years now and I have always gone through customink because of their customer service, reliability, and great products! I was worried my shirts would not make it in time of my fraternity's event so I contacted customink and they did one day air shipping with NO EXTRA COST! I mean the order was like $900, but still! Great customer service. Thank you for making us look good!
Phi Sigma Chi,
San Antonio, TX
Very quick feedback from customer service department! Friendly and completely customer oriented! Breath of fresh air to work with!
State College, PA
Love the customer service!!!!!!!!! What a breath of fresh air. I am placing more orders today because it was so easy!!!
I will maybe, it is still up in the air if I will get more products from CustomInk. This experience was not the best.
Panama City, FL
I had these made for our hot air balloon crew and tailgaiting, they will be a hit!
Rio Rancho, NM
Great team, expecially Mia from your help/chat line. We needed the product for a Air Force vs Army flag football game and your team made it happen. Awesome professionals!