Overall experience of
the last 1,000 customers:
  • WOW!
  • Great
  • Good
  • Okay
  • Bad
98.3%said they would order
from CustomInk again

Uncensored Customer Reviews

Here's what recent customers had to say:
9/26/15 at 10:30 am eastern... CustomInk.com

Great website and company. Only wish that we can order more single order items (football/baseball jerseys).

Brian F.
Philadelphia, PA
Overall Experience Great 4
Order Again? Yes
9/10/15 at 10:06 pm eastern... CustomInk.com

Great customer service. I had to tweak one part of the design to avoid trademark violations. Customer Service rep was very friendly and helpful. Shirt worked great. Helped make my son's first baseball incredibly memorable!

Ron S.
Mundelein, IL
Overall Experience Wow 5
Order Again? Yes
8/27/15 at 11:40 am eastern... CustomInk.com

This is my second time to order from CustomInk and I do like the creative option offered. I wish you would lower the minimum quantity on caps and I would order more.

Carmen C.
Commerce, TX
Overall Experience Good 3
Order Again? Yes
8/22/15 at 11:09 pm eastern... CustomInk.com

Great quality clothing, 2nd time i used for just small order, makes me feel just as important as larger, bigger orders. Odered tee shirts for family when we went to a yankees game (summer trip to ny) this time ordered shirts for a local minor league baseball game for family cause my son is being sworn in to air force during game. thanks

Lane W.
Glade Valley, NC
Overall Experience Great 4
Order Again? Yes
8/7/15 at 6:30 am eastern... CustomInk.com

This was my first time ordering. I found after playing with the website and design portion to be easy. I would have like to have put names of our employees on the front right, but could not figure out how to do that. But the quality was beautiful and the customer service was great. My husband wanted one color and I wanted another. So Customer Service made him "HIS" own color and the rest of the shirts were the perfect color "mine" ha. All kidding aside, it was a great experience and now matching caps!

Sherry D. - Owner
Doudlah Farms, LLC,
Evansville, WI
Overall Experience Great 4
Order Again? Yes
8/4/15 at 11:37 am eastern... CustomInk.com

The website is easy to navigate and the designing is easy to do. Group ordering was the bomb! I didn't have to worry about sizes or collecting money. CustomInk could not have made it simpler. Product and screen printing were of high quality but what truly blew me away was the customer service. As with all groups, I had a couple of people who didn't place their orders by the deadline. A quick phone call and the online ordering was reopened. Due to a death in my family, I didn't sit down to complete the order processing until a couple days after the order closed. By then, the date of delivery for standard production was going to be halfway through our family reunion for the t-shirts and after for the caps since they were being embroidered. A panicked call to customer service and within 5 minutes all was resolved; the shirts would arrive before the reunion and if they couldn't get the caps to me at the same time, they would ship this directly to our destination resort. There were no promises on the caps but within 48 hours, I had communication from CustomInk that everything would be arriving together! I could not ask for a better experience with an online company. I have recommended them to everyone I talk to when they ask about our shirts!

Lynda M.
Canterbury, NH
Overall Experience Wow 5
Order Again? Yes
7/30/15 at 11:43 am eastern... CustomInk.com

Experience was great - especially the note from your customer relations team wishing us a great season in baseball! I've already recommended CustomInk.com to other colleagues and neighbours.

Julie D.
Wellesley, ON, Canada
Overall Experience Great 4
Order Again? Yes
7/27/15 at 5:18 pm eastern... CustomInk.com

I have worked with CustomInk for many years and it's always been over the top amazing and fast. So it was a disappointment this year to experience the long delays it took to receive our shirts. At this time, I am still waiting for my order, which should have been here last week. We are a few days away from the festival date and I am concerned it will not make it in time. Also sadly I have experienced some frustrations with the exchange rate, we are paying over $1500 just because the Canadian dollar is so low right now. It would be nice if CustomInk.ca would actually charge in CAD. And lastly, I was sadden to learn that items that were available to me last year (American Apparel 50\50 neon) was not available this year. We were looking at ordering the neon blue color for our festival, we had no issues ordering the neon green last year... Then we started designing baseball hats, and after a long time spent designing the perfect hat we learned these were not available in Canada. Thats as we are trying to order hundreds of them. So it has been a bizarre and stressful experience this year. Otherwise the service has been very good, I understand these are circumstances that are beyond what the staff could do. So thanks for all your help.

Genevieve C. - paddlefest coordinator
Fort Smith Paddling Club,
Fort Smith, NT, Canada
Overall Experience Okay 2
Order Again? Yes
7/26/15 at 2:55 pm eastern... CustomInk.com

Once again, easy to design and order with excellent customer service. On the downside, the sizing chart for Alo Sport Performance Baseball Raglan's small shirt is not accurate. Size small width measured 2 inches smaller than sizing chart (actual width is 18 inches but sizing chart indicates 20 inches).

Dave C. - Manager
SUMC Vipers Softball,
San Jose, CA
Overall Experience Good 3
Order Again? Yes
7/17/15 at 12:31 pm eastern... CustomInk.com

We loved our customer service rep! He was so nice and even spoke on speakerphone with the students that I have running the camp. They loved him. The shirts came much faster than expected, they definitely overestimated how long it would take. I much prefer that, though! I liked how the shirts were wrapped in plastic in case of bad weather, that was a very nice touch. However, the sizing itself is off. The baseball tee sleeves end just above the wrist rather than just below the elbow as I've seen most baseball tees do, and the shirts themselves are very long and a bit too wide. Order a size down to be safe.

Darby K.
Houston, TX
Overall Experience Great 4
Order Again? Yes
7/10/15 at 12:10 pm eastern... CustomInk.com

I didn't know what to expect when I called. I am not a creative person; my idea for text wasn't right, and I was given excellent suggestions. The first font was cute and playful, appropriate for a child. When I noticed the font was all caps except for a lower case "i," I realized that Conner would think it was a mistake. That font does not have an upper case I. The design was changed to one with all caps. The cat on the products resembles Conner's Tuxedo kitten, his most- cherished birthday gift. The kitten, Smokey, is Conner's first pet ... his first opportunity to be responsible for a living being. As a child who loves all creatures and often can communicate with them better than with people, this is an opportunity for him to share a special bond. When Conner sees abused animals on TV he cries and says, "Don't cry little buddy. I got you. I'm holding you." When he sees someone who clearly intends to kill a "daddy long legger," Conner pleads for its life. I intended to purchase one T shirt to commemorate this Conner's special event, but everyone at Customlink was so patient, enthusiastic, and helpful that I chose to order seven T shirts and one hoodie. Each person who helped me seemed to understand the signicance of this little gift for a very special child.

Judy C.
Redondo Beach, CA
Overall Experience Wow 5
Order Again? Yes
7/9/15 at 5:30 pm eastern... CustomInk.com


Jennifer G.
Sterling, VA
Overall Experience Wow 5
Order Again? Yes
7/4/15 at 11:13 am eastern... CustomInk.com

Our summer all-star travel baseball team has an amazing family fan base (Go South End U11 Astros!). What better to feed our die hard fans than custom T-shirts! CustomInk was perfect! We designed our shirts in the awesome online designer, selected the perfect high-quality T-shirt style for both our moms, dads, and kids, and the final product was exactly like what we designed! Everywhere we now travel, we have our team nation literally wearing their pride on their backs! I should note that the shirts actually arrived a day EARLY... just in time for a home game! We will be back again and again -- CustomInk's product was not only absolutely stellar, the process was fun from beginning to end! Thank you CustomInk!

Kristina C.
Jamaica Plain, MA
Overall Experience Wow 5
Order Again? Yes
6/20/15 at 8:14 am eastern... CustomInk.com

More shirt options needed for smaller orders. We take a family vacation every year and like matching t-shirts for adults and children. Why is it that the baseball style and nicer quality t-shirts can only be ordered in larger quantities? An online order should be just that. Not have to place separate orders and then call to tell someone to combine then and ship to one location.

Shayne A.
Pearland, TX
Overall Experience Good 3
Order Again? Yes
6/11/15 at 12:40 pm eastern... CustomInk.com

Excellent! The Anna Strong Class of 1970 loved everything about the shirt,(size, color, material and especially the great designed. We are thinking about ordering some white caps with the same design in the nearest future.

Lucy P.
Wynne, AR
Overall Experience Wow 5
Order Again? Yes