Overall experience of
the last 1,000 customers:
  • WOW!
  • Great
  • Good
  • Okay
  • Bad
98.4%said they would order
from CustomInk again

Uncensored Customer Reviews

Here's what recent customers had to say:
7/30/15 at 11:43 am eastern... CustomInk.com

Experience was great - especially the note from your customer relations team wishing us a great season in baseball! I've already recommended CustomInk.com to other colleagues and neighbours.

Julie D.
Wellesley, ON, Canada
Overall Experience Great 4
Order Again? Yes
7/27/15 at 5:18 pm eastern... CustomInk.com

I have worked with CustomInk for many years and it's always been over the top amazing and fast. So it was a disappointment this year to experience the long delays it took to receive our shirts. At this time, I am still waiting for my order, which should have been here last week. We are a few days away from the festival date and I am concerned it will not make it in time. Also sadly I have experienced some frustrations with the exchange rate, we are paying over $1500 just because the Canadian dollar is so low right now. It would be nice if CustomInk.ca would actually charge in CAD. And lastly, I was sadden to learn that items that were available to me last year (American Apparel 50\50 neon) was not available this year. We were looking at ordering the neon blue color for our festival, we had no issues ordering the neon green last year... Then we started designing baseball hats, and after a long time spent designing the perfect hat we learned these were not available in Canada. Thats as we are trying to order hundreds of them. So it has been a bizarre and stressful experience this year. Otherwise the service has been very good, I understand these are circumstances that are beyond what the staff could do. So thanks for all your help.

Genevieve C. - paddlefest coordinator
Fort Smith Paddling Club,
Fort Smith, NT, Canada
Overall Experience Okay 2
Order Again? Yes
7/26/15 at 2:55 pm eastern... CustomInk.com

Once again, easy to design and order with excellent customer service. On the downside, the sizing chart for Alo Sport Performance Baseball Raglan's small shirt is not accurate. Size small width measured 2 inches smaller than sizing chart (actual width is 18 inches but sizing chart indicates 20 inches).

Dave C. - Manager
SUMC Vipers Softball,
San Jose, CA
Overall Experience Good 3
Order Again? Yes
7/17/15 at 12:31 pm eastern... CustomInk.com

We loved our customer service rep! He was so nice and even spoke on speakerphone with the students that I have running the camp. They loved him. The shirts came much faster than expected, they definitely overestimated how long it would take. I much prefer that, though! I liked how the shirts were wrapped in plastic in case of bad weather, that was a very nice touch. However, the sizing itself is off. The baseball tee sleeves end just above the wrist rather than just below the elbow as I've seen most baseball tees do, and the shirts themselves are very long and a bit too wide. Order a size down to be safe.

Darby K.
Houston, TX
Overall Experience Great 4
Order Again? Yes
7/10/15 at 12:10 pm eastern... CustomInk.com

I didn't know what to expect when I called. I am not a creative person; my idea for text wasn't right, and I was given excellent suggestions. The first font was cute and playful, appropriate for a child. When I noticed the font was all caps except for a lower case "i," I realized that Conner would think it was a mistake. That font does not have an upper case I. The design was changed to one with all caps. The cat on the products resembles Conner's Tuxedo kitten, his most- cherished birthday gift. The kitten, Smokey, is Conner's first pet ... his first opportunity to be responsible for a living being. As a child who loves all creatures and often can communicate with them better than with people, this is an opportunity for him to share a special bond. When Conner sees abused animals on TV he cries and says, "Don't cry little buddy. I got you. I'm holding you." When he sees someone who clearly intends to kill a "daddy long legger," Conner pleads for its life. I intended to purchase one T shirt to commemorate this Conner's special event, but everyone at Customlink was so patient, enthusiastic, and helpful that I chose to order seven T shirts and one hoodie. Each person who helped me seemed to understand the signicance of this little gift for a very special child.

Judy C.
Redondo Beach, CA
Overall Experience Wow 5
Order Again? Yes
7/9/15 at 5:30 pm eastern... CustomInk.com


Jennifer G.
Sterling, VA
Overall Experience Wow 5
Order Again? Yes
7/4/15 at 11:13 am eastern... CustomInk.com

Our summer all-star travel baseball team has an amazing family fan base (Go South End U11 Astros!). What better to feed our die hard fans than custom T-shirts! CustomInk was perfect! We designed our shirts in the awesome online designer, selected the perfect high-quality T-shirt style for both our moms, dads, and kids, and the final product was exactly like what we designed! Everywhere we now travel, we have our team nation literally wearing their pride on their backs! I should note that the shirts actually arrived a day EARLY... just in time for a home game! We will be back again and again -- CustomInk's product was not only absolutely stellar, the process was fun from beginning to end! Thank you CustomInk!

Kristina C.
Jamaica Plain, MA
Overall Experience Wow 5
Order Again? Yes
6/20/15 at 8:14 am eastern... CustomInk.com

More shirt options needed for smaller orders. We take a family vacation every year and like matching t-shirts for adults and children. Why is it that the baseball style and nicer quality t-shirts can only be ordered in larger quantities? An online order should be just that. Not have to place separate orders and then call to tell someone to combine then and ship to one location.

Shayne A.
Pearland, TX
Overall Experience Good 3
Order Again? Yes
6/11/15 at 12:40 pm eastern... CustomInk.com

Excellent! The Anna Strong Class of 1970 loved everything about the shirt,(size, color, material and especially the great designed. We are thinking about ordering some white caps with the same design in the nearest future.

Lucy P.
Wynne, AR
Overall Experience Wow 5
Order Again? Yes
6/9/15 at 12:02 am eastern... CustomInk.com

This is a great business to get ball caps made. You won't be disappointed!

Paul B. - vice P
Beer Alchemist Of Coastal Carolina,
Jacksonville, NC
Overall Experience Great 4
Order Again? Yes
6/1/15 at 7:26 pm eastern... CustomInk.com

I had a last minute order of custom logo baseball caps for my annual global meeting to take place in Amsterdam. Once I placed my order and told them my needs and concerns, I was supported all the way. They called me to let me know that my embroidery color choices would not make the logo pop and suggested an alternative, which was perfect! I loved the caps. They sent me the new prototype, let me know when it shipped and even guaranteed that I would get them in time to pack and go. The best customer service experience I have ever had. Keep it up, as I will be back soon to order for my other meetings!

Carol C. - VP, Internal Control
Wolters Kluwer,
East Windsor, NJ
Overall Experience Wow 5
Order Again? Yes
5/24/15 at 4:30 pm eastern... CustomInk.com

I really enjoyed the process in designing my T-Shirts. It was a great experience and actually really fun. The website was easy to use and the customer service at CustomInk is top notch. The T-shirts and the Sport-Tek baseball Raglan are top quality and I would recommend CustomInk to anyone who is looking for an affordable way to create your own custom shirts. I received my order on time as promised which included 2-Hanes beefy T's long sleeve, I noticed right away that the order came with short sleeve and not the long sleeve that I had ordered. I called CustomInk and spoke with Emily, she apologized for the mix up and told me to keep the short sleeve free of charge and that the long sleeve would be sent at no charge. I am really impressed with CustomInk both their products and the customer service. Thank you!

Steven M.
Chatsworth, CA
Overall Experience Wow 5
Order Again? Yes
5/19/15 at 5:39 pm eastern... CustomInk.com

Please get the baseball style shirts for Canada. My team really wanted those shirts this year and you only have them in womens not in co-ed sizes. Thanks

Cathy M.
Eagles Baseball,
Stoney Creek, ON, Canada
Overall Experience Wow 5
Order Again? Yes
5/17/15 at 1:13 pm eastern... CustomInk.com

I absolutely love my new shirt! It was so much fun to create the design. Best of all, now I have a shirt that I can wear to my son's baseball games AND my daughter's softball games. Thank you, CustomInk!

Stacy B.
Lawrenceville, GA
Overall Experience Wow 5
Order Again? Yes
5/17/15 at 7:24 am eastern... CustomInk.com

Customink did a wonderful job with our baseball team's special event tournament shirt. My older son created the print online and we were able to order a week out. The prices were reasonable, and even better when we had 30 shirts which with a baseball team is not hard to do. The shirts even came a day ahead of schedule, which was wonderful as we could pass them out to the parents early. I will be ordering from Customink again when we have another event.

Tara A. - coaches wife
KC Sox Baseball team 8U,
Lenexa, KS
Overall Experience Wow 5
Order Again? Yes