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Uncensored Customer Reviews
Here's what recent customers had to say:
Overall great experience with CustomInk! My cross country team loves the shirts, all the other teams are jealous! Will definitely be ordering from CustomInk again!
Bridgewater Raynham Cross Country,
I have always had a great experience doing business with CustomInk. Although they are a large company on the other side of the country, it feels like I'm dealing with a local small business. They genuinely care about making our orders as good as they can possibly be. Easy design. Fast shipping. Great service. Thanks, CustomInk!
Mitchell Church of Christ,
This was my first time using your service. I have had many articles printed in the past locally but find your services to be far superior mainly due to the whole way I was able to interface with your company. I love the way I can have my team, which is spread around the country and Canada, come to your website and order their product, pay for it, and have it deliverd without me being too involved in the process. Everything is payed for up front and the right sizes and colors are deliverd to our door. Thank You, for a well designed process and web site!
CCG Water Volleyballers,
Winter Haven, FL
The shirts are exactly what I wanted. They came in the exact date the website said they would. My cross country team loved the color and the design.
CVCA Cross Country,
Great ordering experience and arrival time. Wish I could order both kids sizes and adult sizes from the same page Wish there were more products, like drawstring or cross sling bags Wish there were also some cheaper options
Terrible experience. Paid for guaranteed delivery date and when it didn't arrive, customer service representative made an excuse that sometimes that doesn't happen if they ship it out late. There are no excuses when I have to pay extra money for a guaranteed delivery date. Very dissatisfied as I need those shirts by that day because I left the country the day after and those shirts were for that day. Thank God there are tshirt making competitors ready to take my money Take my
Your salesperson who called me after I placed the order was terrific - I believe his name was Ben! He explained the printing issues and choices (my photo was from an iPhone so the quality was not that good). I believe what was printed on the shirts was the very best possible image that could have come from that so-so photo. I was a bit worried about delivery as I had to fly out of the country the very next morning, but before I finished the dinner dishes that night scheduled for delivery, the UPS man rang my doorbell - WHEW! Terrific experience overall - I WILL definitely use your company again and each person who received a shirt LOVED them - and I left the tags on for a reason! :) Consider me a happy customer! THANKS! --Amy
Atlantic Beach, FL
The team jerseys looked awesome at our first cross country event. Teammates felt proud, connected and inspired! Thanks!
Presidio Hill Middle School,
San Francisco, CA
CustomInk did a great job with our team order- great customer service (including helping me determine if the design should be sized down a bit for the girls' shirts), great price for technical fabric shirts, and super fast delivery, well ahead of schedule, so we were ready for our first meet! We checked with local vendors and no one else came close for identical product (and would have required a lot more work on my half designing such a cool screenprint). Thanks, CustomInk! Peak to Peak middle school cross country runners are thrilled with their shirts!
there was a small issue with the payment not going through, and I was not contacted again. When I called to ask why the order had not shipped the customer service representative was extremely helpful (I called at 11pm on Thursday, August 27th) and made sure everything was taken care of and was able to rush the shipping so our shirts came before our first cross country meet. I was very happy with my experience with customink and would definitely order from this company again!
University of Chicago Cross Country,
Results were better than I thought they'd be. The logos I uploaded were not the best quality- not sure what you guys did to them to make them better but it worked. Service was fantastic. Among the best I've received from any company in a long time. In addition, you delivered the product three days earlier than I expected. Impressed with the cross sell from a rep after I placed an order for a team (smart).
I received a call from Sami Cross about a problem with my order. She was very helpful an nice on the telephone normally when you get those calls you get not so nice people so she was a pleasure id order again because her customer service was great.
Great website...super easy to design especially with all your nice images i.e. motorcycles etc...The only funky part about the whole deal was when someone called and left a message about proofing the image. He talked super fast and probably should've said to just go back to your website to ok the proof...I had to figure it out...no biggie but that process was just a bit clumsy...needs a little work.....talk slower and better scripted message...THANKS...looking forward to wearing them on my motorcycle trip across country in two weeks!!!! Back to the Heartland 2015......Cheers / Tom Cawein
Laguna Niguel, CA
I had to alter my design after I submitted it because I didn't notice that the background removal function altered my design slightly. I contacted customer service and Sami Cross helped me make the change. I'm extremely happy with the customer service. Thanks!
Santa Barbara, CA
I was out of the country while dealing with customer service regarding questions about my order, and they were able to take care of all of the amendments to the design/order I needed done while I had no access to a computer. The customer service was outstanding!