Overall experience of
the last 1,000 customers:
  • WOW!
    53%
  • Great
    38%
  • Good
    6%
  • Okay
    1%
  • Bad
    2%
and
97.8%said they would order
from CustomInk again
CustomInk.com

Uncensored Customer Reviews

Here's what recent customers had to say:
Yesterday at 11:34 am eastern... CustomInk.com

Loved it!! Perfect gift.

Robin N.
Ludlow Falls, OH
Overall Experience Great 4
Order Again? Yes
Yesterday at 11:34 am eastern... CustomInk.com

Loved it!! Perfect gift.

Robin N.
Ludlow Falls, OH
Overall Experience Great 4
Order Again? Yes
1/30/15 at 6:59 am eastern... CustomInk.com

THE PRINTING WAS AMAZING!!! It is so clear and distinct, I am very impressed! The perfect gift!

Emma Y.
Williamsburg, VA
Overall Experience Wow 5
Order Again? Yes
1/28/15 at 8:59 am eastern... CustomInk.com

I created a single T-shirt as a gift. It was simple to create with hundreds of creative options to choose from, (or I could have used my own design). The shirt was very high quality. I will definitely use this company again.

Gina M.
Cedar Rapids, IA
Overall Experience Wow 5
Order Again? Yes
1/27/15 at 10:36 am eastern... CustomInk.com

My project was a challenging one from a design perspective. From the inception the team at CustomInk worked with me to make it exactly as I envisioned. They were patient, helpful and in the end exactly the right talent to bring it all together for a very special gift. MY PROFOUND THANKS

Wednesday R.
Houston, TX
Overall Experience Wow 5
Order Again? Yes
1/27/15 at 10:36 am eastern... CustomInk.com

My project was a challenging one from a design perspective. From the inception the team at CustomInk worked with me to make it exactly as I envisioned. They were patient, helpful and in the end exactly the right talent to bring it all together for a very special gift. MY PROFOUND THANKS

Wednesday R.
Houston, TX
Overall Experience Wow 5
Order Again? Yes
1/27/15 at 8:37 am eastern... CustomInk.com

I ordered a large and received a shirt that was huge. I followed the sizing info on the website but the large shirt I received is incredibly big. I'm disappointed because it was going to be a gift and now I can't give it to him.

Amy M.
Hoover, AL
Overall Experience Bad 1
Order Again? No
1/26/15 at 11:26 am eastern... CustomInk.com

First, let me preface by saying I am my company's graphic designer and thus recognize I'm not CustomInk's "average customer" as far as attention to detail goes. Also, I recognize we put this order in roughly a week before we needed them, so it was a rush delivery. That aside, our overall experience with CustomInk was less than stellar; an overall very frustrating process for the following reasons: This experience started when I was unable to upload my custom artwork (4 sets) to their website - I tried different types of files that they recommend and different browsers and nothing was working properly. Their solution to this problem was to have me send them the artwork directly and they'd lay it out for me... So I sent them outlined Illustrator files along with a PDF depicting how the artwork should be laid out on each shirt, as well as clear step-by-step instructions. They had everything they needed to produce these shirts correctly. The first proofs came back, and my reaction was utter shock.... It turns out their art team RECREATED the artwork I sent them from scratch - this is a graphic designer's worst nightmare. Wrong fonts, wrong sizes, wrong positioning, wrong colors. It took FOUR rounds of proofs to get the artwork even close to correct, and even then I'd say they were about 95% there - some of the colors were still wrong on the back of shirts when we received them. It's also important to mention each round of proofs have a 5+ hour turnaround time (even if it's a minor change). In summary, the art team(s) at CustomInk are super disappointing in the proofs they render. The cherry on top of this sundae was that before I even submitted this order I called customer service to confirm that a holiday delivery (1/19, MLK Day) would be feasible. They repeatedly confirmed this was indeed possible and we were "100% on track" for that delivery date. Fast forward to the night before the shirts are suppose to arrive: I receive an email at 9:30pm EST stating they were not going to arrive on time due to it being a holiday... Poor communication by either our party or thiers. Customer service did damage control by offering us a $300 gift certificate for a future order. Aside from how painful this process was, the actual quality of the shirts and printing were good. Also, kudos to Satisfaction Assurance Associate, Adrian Faccinetti, for being so patient and professional during the whole process. These two reasons alone is why I'm leaving an "Okay" instead of "Bad." Final thoughts: Proceed with caution when using CustomInk if you come from a design background and expect your shirts to be 100% on point. The art team does not handle your artwork with great care or attention to detail; very sloppy layout/prep work. If you're OK with "close enough" then CustomInk will be "good enough" for you. We placed a pretty signifiant order with these folks and if the process is always this painful we'll unfortunately have to take future business elsewhere. Good luck!

Anna T.
Bethesda, MD
Overall Experience Okay 2
Order Again? No
1/25/15 at 3:15 pm eastern... CustomInk.com

I like the idea of CustomInk and the ability to create my own designs easily. I wish the price was much lower though. I had a couple ideas for the workplace and my son's hockey team as I was designing a gift for someone but the cost would be unaffordable for more than just a couple people.

Tim R.
Delran, NJ
Overall Experience Good 3
Order Again? Yes
1/24/15 at 2:44 pm eastern... CustomInk.com

Ordered a single custom design tee shirt as a gag gift ... it couldn't have been more perfect.

Leonard G.
Reading, PA
Overall Experience Wow 5
Order Again? Yes
1/24/15 at 9:24 am eastern... CustomInk.com

I'm completely disappointed in the product and will Never use Custom Ink again. My note was never read and the instructions were never applied....ruined the perfect gift.

Denyse A.
Roxbury, MA
Overall Experience Bad 1
Order Again? No
1/23/15 at 3:50 pm eastern... CustomInk.com

I am very happy with the t-shirt that I custom designed through your site and ordered as a gift for my God-son. It came even faster then you had promised and it looks great. thanks!

Beverly C.
Los Angeles, CA
Overall Experience Wow 5
Order Again? Yes
1/22/15 at 6:18 pm eastern... CustomInk.com

Great customer service. I think this is the best gift my grandson has received from me all because of your professionalism. The next order will be for myself as a gift. Thank you for making my grandson's birthday special. Gonna spread the word especially since I found you online (not everyone knows about your company).

Shelia J.
Kingsport, TN
Overall Experience Wow 5
Order Again? Yes
1/22/15 at 9:45 am eastern... CustomInk.com

The product I received was a gift to my sister in-law. She absolutely loved it and she said it came out wonderful.

Amanda N. - Awesome Sister In-Law
Norris Clan Of Crazies,
Saint Joseph, MO
Overall Experience Wow 5
Order Again? Yes
1/21/15 at 11:08 pm eastern... CustomInk.com

My gift was greatly appreciated it was perfect!

Jennifer T.
Chatham, IL
Overall Experience Great 4
Order Again? Yes