Overall experience of
the last 1,000 customers:
  • WOW!
    53%
  • Great
    38%
  • Good
    6%
  • Okay
    2%
  • Bad
    1%
and
97.3%said they would order
from CustomInk again
CustomInk.com

Uncensored Customer Reviews

Here's what recent customers had to say:
9/1/15 at 5:12 pm eastern... CustomInk.com

I was thrilled to pieces over the entire experience with custom ink start to finish. I was consistently kept up to date on the process, approvals, ect and never felt left in the dust. beyond that, everyone was professional, kind, and warm. the koozies are spectacular, and i look forward to any and all opportunities to work with your company again! thank you!

Katherine F.
Floral Park, NY
Overall Experience Wow 5
Order Again? Yes
8/31/15 at 12:10 pm eastern... CustomInk.com

I was very satisfied with the product and overall customer service. Responses were quick from representatives and the koozies turned out great! However, I was disappointed that there wasn't an option to select less than 50 for the quantity. I only needed 25 and found this to be much more expensive than I hoped.

Catie F.
Evergreen Park, IL
Overall Experience Good 3
Order Again? Yes
8/27/15 at 11:18 am eastern... CustomInk.com

We wanted to order fewer koozies, but 100 is the minimum. I have ordered koozies in the past, and was able to order 50. I would have preferred that option, but understand if it's not economically feasible to do an order size that small.

Anna S.
Boston, MA
Overall Experience Great 4
Order Again? Yes
8/25/15 at 12:03 pm eastern... CustomInk.com

Fantastic customer service. The service representative with a whom I spoke was Incredibly personable and helpful. Service was super fast!!! ( which was great for me, the party procrastinator). The product arrived not just on time, but early. The koozies were perfectly printed and well received by everyone.

Brenda M.
Pensacola, FL
Overall Experience Wow 5
Order Again? Yes
8/25/15 at 11:25 am eastern... CustomInk.com

Great experience! Koozies turned out great!!

Suzanne B.
Cumberland, MD
Overall Experience Wow 5
Order Again? Yes
8/24/15 at 9:05 am eastern... CustomInk.com

We love the koozies! very excited to give these to our customers!

Lenny B. - Office Manager
Xceptional Wildlife,
Marietta, GA
Overall Experience Wow 5
Order Again? Yes
8/21/15 at 11:44 am eastern... CustomInk.com

We designed our koozies the way we wanted and CustomInk's designers came back with a few minor adjustments (larger fonts to prevent flaws in the screen printing). Everything was done on time and with a great focus on customer service. Will definitely use them again!

Stacy S.
Lewisville, TX
Overall Experience Wow 5
Order Again? Yes
8/20/15 at 11:27 am eastern... CustomInk.com

Customer service once again both meets my (now very high - because of you guys) expectations, and exceeds them. Samples were made for me to color check in, a stupid but weird mistake in my artwork was fixed and they koozies came bang on time. Superb follow up with all of your crew to make sure all the set up was exactly as i wanted it. There are other companies that offer slightly better prices, but i don't care, because your team works so hard to make sure everything is exactly correct and that i'm happy, and i am, again!

Charlie M. - Commish
Rogues League,
New York, NY
Overall Experience Wow 5
Order Again? Yes
8/20/15 at 11:08 am eastern... CustomInk.com

Design was done like I wanted, shirts and koozies turned out great

Chris J.
Heflin, LA
Overall Experience Wow 5
Order Again? Yes
8/18/15 at 4:52 pm eastern... CustomInk.com

My overall experience with custom ink was great...from designing the koozies, placing the order, ease of use from the site and the recommendations made from the team that reviewed my order! I received my order before the expected delivery date and that's always a plus!

Patricia B.
Saint Francis, KY
Overall Experience Wow 5
Order Again? Yes
8/13/15 at 1:06 pm eastern... CustomInk.com

In short, CustomInk was awesome to work with. I received plenty of updates on my order, and a congratulations email from the team when they realized I was ordering for my upcoming wedding! The shipping was fast, and the guaranteed delivery date was communicated from the very beginning. I shopped around, and considered using a different company for my koozies, but chose CustomInk (even though they were slightly over my budget) because they offered the best designs and customization. All my interactions with the team were pleasant, and the final product looks great! Overall, great experience.

Rebecca Y.
Chicago, IL
Overall Experience Wow 5
Order Again? Yes
8/13/15 at 11:14 am eastern... CustomInk.com

I love the Koozies! They are great. I wasn't thinking about how the light blue ink wouldn't pop on the clear cup like the white on the blue koozie, but with it filled with a drink they look great! I know everyone is very excited to use them!!

Georgia H.
Greer, SC
Overall Experience Wow 5
Order Again? Yes
8/10/15 at 12:09 pm eastern... CustomInk.com

I was extremely impressed with the customer service and speed of production/delivery at CustomInk. I placed an order for 50 custom koozies on a Monday, which I needed by Friday for an event on Saturday. CustomInk was able to produce and deliver them to me by Thursday of the same week, a day earlier than guaranteed. At first, after I had created the design online and placed the order, the projected delivery time was not until after my event, but the customer service rep was perceptive enough to notice that the event date was noted on my design and that the delivery date would not be until after the event. They reached out via email to ask if I wanted the rush delivery option and guaranteed that it would arrive by the day I needed them (Friday). One critique I have is the disconnect between the Online Chat representatives and the Customer Service on the Production/Delivery side. The online chat rep told me that it would not be possible to produce and deliver my order within the time that I needed it, and I almost did not place an order because of it. Fortunately, as noted above, after I placed my order, the customer service was fantastic in making sure I received my order in time.

Sean R.
Allston, MA
Overall Experience Wow 5
Order Again? Yes
7/30/15 at 3:26 pm eastern... CustomInk.com

We are extremely happy with our koozies! The quality of the product did exceed our expectations. Our wedding guests will love them!

Amy T.
Seattle, WA
Overall Experience Wow 5
Order Again? Yes
7/30/15 at 2:35 pm eastern... CustomInk.com

CustomInk was awesome to work with! They had a quick turnaround, and I love that they sent me a proof of the final draft before they sent the items to print. The koozies were high quality and exactly what I expected - no surprises! Will definitely be working with them again!

Brooke R. - Marketing Communications Coordinator
Bruker Corporation,
Fitchburg, WI
Overall Experience Wow 5
Order Again? Yes