Overall experience of
the last 1,000 customers:
  • WOW!
  • Great
  • Good
  • Okay
  • Bad
97.6%said they would order
from CustomInk again

Uncensored Customer Reviews

Here's what recent customers had to say:
Yesterday at 9:31 pm eastern... CustomInk.com

Overall excellent. Great service- the sweatshirts came before the guaranteed day which was nice. Only complaint- I was told that the icon that my friend personally designed was copyrighted (which it was not) so it couldn't be used, but after I got that worked out everything was great.

Sarah R. - Cross Country Team Captain
Northwest School,
Seattle, WA
Overall Experience Great 4
Order Again? Yes
Yesterday at 5:57 pm eastern... CustomInk.com

Loved working with West. Very nice, professional and courtesy. Without a doubt, would order again with CustomInk. Bonus: order came one day before due day, which was nice.

Nancy G. - President
PSL Newcomers Club,
Port Saint Lucie, FL
Overall Experience Great 4
Order Again? Yes
Yesterday at 2:24 pm eastern... CustomInk.com

I appreciated the call concerning my design the same day I placed my order to see that my design came out well.

Hillary W. - Creator
Washington, DC
Overall Experience Wow 5
Order Again? Yes
Yesterday at 1:51 pm eastern... CustomInk.com

Customer service is amazing they worked with me and make sure i got what i want and i am so grateful that they made it amazing! U made my friend's day and mine as well! Thank you and i will definitely order more in the future!

Carmen O.
Brooklyn, NY
Overall Experience Wow 5
Order Again? Yes
Yesterday at 1:33 pm eastern... CustomInk.com

My daughter, who is 15 did the ordering for her school's theater program, so I don't have any experience with the website. But apparently, it was pretty easy to work with. The sweatshirts came out great, got to our house a day earlier than expected and the kids loved them.

Elizabeth B.
San Francisco, CA
Overall Experience Great 4
Order Again? Yes
Yesterday at 12:36 pm eastern... CustomInk.com

The experience with CustomInk was wonderful! I received my art for approval the day after I placed my order (which was actually over the weekend), and I received my final order early. It was easy, fast and the product looks great.

Liza M.
Castle Rock, CO
Overall Experience Wow 5
Order Again? Yes
Yesterday at 11:51 am eastern... CustomInk.com

The customer service was great and they contact me back on the same day that I emailed them and they were really nice and understanding. The shirts shipped in one day and came in earlier then was expected. If your looking for a website to design shirts this is the one!!

Elizabeth V. - captain
flag football,
Collinsville, OK
Overall Experience Wow 5
Order Again? Yes
Yesterday at 11:48 am eastern... CustomInk.com

For some reason the guide box for shirt creation wasn't correct on this shirt. So while I created it within the youth box apparently my design was still too big. My options were to pay more money to make adjustments or the company would make the designs smaller on all, which essentially meant the adult shirt writing would be VERY small in relationship to the rest of the shirt. After calling and talking with West, he offered some solutions. I eventually just went with making the design smaller as it seemed like the lesser of the evils. It looks a bit random and with the fact that shirts run like 2-3 sizes smaller than stated, this order may have been a bit of a waste of money for us. We won't use them more than the one day we just have to have them. The only good thing in the process was West. He went above and beyond the call of duty to ensure we found a workable solution. Just unfortunately didn't work out for us. Word to the wise, when american apparel says runs small, they mean the shirt will fit like a muscle tee. I have ordered from custom ink for years and never had this experience. So it's definitely not common place. But I think in the future I will get some other quotes. I think a place that will give you a sample shirt when there are cases such as this (the technology isn't allowing product creation and the client is ordering over 50 shirts) would be best.

Alana H. - Program Director
Hype Program JOMDC,
Bethesda, MD
Overall Experience Okay 2
Order Again? Yes
Yesterday at 11:21 am eastern... CustomInk.com

everyone was very helpful and nice. the only thing was when we were told they would be relieved on one day and then they couldn't be shipped. it was very frustrating with the time crush to not get it on time, although I do realize it was last minute. I can't put all the blame on the company but it was just bad to hear the day before I needed the shirts that they wouldn't be there. I got some money taken off my order which was nice but I would have expected the company to cover the shopping. this being Said I would probably buy from Custom Ink again if I order why ahead of time.

Chesney B.
Memphis, TN
Overall Experience Good 3
Order Again? Yes
Yesterday at 11:11 am eastern... CustomInk.com

Great experience. Salina was very helpful and friendly through my ordering process. We received the shipment a day in advance too!

Jessica G.
Philadelphia, PA
Overall Experience Wow 5
Order Again? Yes
10/23/14 at 7:18 pm eastern... CustomInk.com

Very good customer service, great website, bummer you can't track the package until it's 1 day away from your house.

Kate C.
Santa Cruz, CA
Overall Experience Great 4
Order Again? Yes
10/23/14 at 5:14 pm eastern... CustomInk.com

Awesome customer service and I received the shirts a day early!!

Rhonda B.
Floresville Middle School,
Floresville, TX
Overall Experience Wow 5
Order Again? Yes
10/23/14 at 4:30 pm eastern... CustomInk.com

I called to place a rush order for next day delivery and I received my order within 24 hours.I did not feel rushed and was treated like a customer should be treated. I will definatly use Custom Ink again.

Maureen G.
McHenry, IL
Overall Experience Wow 5
Order Again? Yes
10/23/14 at 2:52 pm eastern... CustomInk.com

Good customer service, and shirts came in a day earlier than expected so that is very good. Quality of shirts could have been a little better, but it is very good for convenience or under short deadlines.

Nam P.
Arlington, TX
Overall Experience Good 3
Order Again? Yes
10/23/14 at 11:37 am eastern... CustomInk.com

You exceeded my expectations by getting the shirts to me a day earlier than promised. The website made it super easy to design exactly the shirt I wanted.

Ann P. - Parent Volunteer
Parker Jr High,
Homewood, IL
Overall Experience Wow 5
Order Again? Yes