Overall experience of
the last 1,000 customers:
  • WOW!
    46%
  • Great
    35%
  • Good
    8%
  • Okay
    6%
  • Bad
    5%
and
91.4%said they would order
from Custom Ink again
CustomInk.com

Uncensored Customer Reviews

Here's what recent customers had to say:
Custom Ink

Will not use again. Tried to get them to understand the blue color was wrong and they wouldnt listen. It turned out aqua and our blue is navy. Shirts are junk.

Overall Experience Okay 2
Order Again? No
Custom Ink

The digital proof provided is exactly what the shirts turned out like. Great quality in printing our logo. Navy blue of the shirt is great quality too. Fit is good! Will definitely use custom ink in the future.

Overall Experience 5
Order Again? Yes
Custom Ink

Who can I contact about a refund? Sorry. I love custom ink and plan to continue using it, but I purchased a large navy shirt and payed extra for rush shipping. It should have been delivered by Thursday, Dec. 7, but instead arrived late Monday night, Dec. 11, 4 days late. It also was not NAVY, it is instead black.

Overall Experience Bad 1
Order Again? Yes
Custom Ink

I was impressed with the customer service I received - I had a note on my order when placed that there may be issues with printing. I chatted with a representative, and they noticed right away that the navy blue on a black shirt wouldn't show up well, but knew the blue would show up - they switched the color and we were good to go! Thanks!

Overall Experience Great 4
Order Again? Yes
Custom Ink

Custom Ink was overall, very easy to work with and responsive to a couple of changes I wanted made. Although I used the website for most of the order, I felt more comfortable going into one of the stores which we have in Annapolis, MD to select the actual t-shirt maker and finalize the design. I found some parts of the website just a little difficult to use when making shirt selections and navigating through my order. Excellent customer service at the Annapolis location. I would order from Custom Ink again but be more selective in the t-shirt manufacturer I selected. Also received a military discount as this is a Navy Helicopter Squadron reunion, which was nice and very appreciated.

Overall Experience
No Rating
Order Again? Yes
Custom Ink

We ordered navy shirts with white printing. I wish there was 2 or more coats of paint on the printing because it fades after a few washings. Other than that I’m very satisfied.

Overall Experience Great 4
Order Again? Yes
Custom Ink

Quality of the t-shirts are great! The printing and overall work done was excellent! Customer services is A-1. They were so helpful and communicative. It made the process super easy. The only thing to be aware of is the coloring online does not match the true color of the shirt. I ordered Team Navy and the shirts are definitely royal blue.

Overall Experience Great 4
Order Again? Yes
Custom Ink

We have loved working with Custom Ink over the years and very much appreciate the streamlined, much easier tax exempt purchase process this year. Our only disappoinment this year was with the actual color of the "Navy" shirt product vs. the color on the website. We will continue to be customers as we have a long history with Custom Ink and color has never been an issue in previous years. Just this year with this particular product. Otherwise, we love Custom Ink! Quality screen printing and good customer service.

Overall Experience Okay 2
Order Again? Yes
Custom Ink

The navy shirts were not navy, but instead a mix between royal NAV. The colors of the same exact logo are inconsistent on a few different shirts. but the ordering and design process was extremely easy to use.

Overall Experience Great 4
Order Again? Yes
Custom Ink

When applying my uploaded design to multiple types of shirts (toddler, women's) the website didn't give clear enough messaging that I would need to purchase another screen size in order to print them at the right size. I don't mind the extra fee, but when displaying the design on the shirts, the kids ones showed the design hanging off the shirt and there wasn't a helpful explanation for it. I also wanted a different color ink for the white shirts than I had for the navy shirts. I was able to communicate this on the phone, but it wasn't an option at all through the website, so there was no way to order what I wanted without calling someone. Also once the order was delivered, the call seemed to not help too much anyway, since the white shirts were printed with the wrong color ink, even though multiple proofs shown to me had the correct other color of ink. The quality overall is excellent compared to other shirt printers (Threadless shirt prints flake off very easily, even after just one wash sometimes), but the experience of trying to make sure I got what I needed was difficult.

Overall Experience Good 3
Order Again? Yes
Custom Ink

It was a good experience I just don't know if we will use you all again as it was quite expensive. I think you should tier your prices based on type of shirt or organization. It said that you get a greater discount if I were to order 150 softball shirt or shirt to be used for a softball team. If you asked that question up front, then you would know (for softball teams, bulk discounts) start at 15 to 20 shirts, not 150. Who has 150 players on a softball team? We needed 7 shirts and the total cost was $27 each, for 4 letters on front and, plain white 8" numbers on back of a basic hanes navy short sleeve t-shirt.

Overall Experience Good 3
Order Again? No
Custom Ink

The design process is great - very easy for someone with limited computer graphics skills to use. The standard shipping worked well for me, about two weeks to receive. And the results were better than I expected. I chose white on a navy shirt and the designs on front and back were very crisp and easy to read! So happy I ordered from Custom Ink!

Overall Experience 5
Order Again? Yes
Custom Ink

Custom Ink has given my shipmates in the Navy a way to wear what we want and express our passion under our uniforms. It feels great to know we are literally wearing our pride on our sleeves every day. I'm addicted and will be ordering more custom shirts to wear under my other uniforms. Much love from the US Navy. Thank you!

Overall Experience 5
Order Again? Yes
Custom Ink

All-told, I enjoyed working with CustomInk and found the products good quality and prices reasonable. I'd recommend and would work with them again. I do have a couple of complaints, though. The customer service reps I worked with were fairly speedy and precise in their responses, but I felt that at the beginning I was being handed off between several different reps with no intercommunication. This almost put me off working with the company, as I had to often re-explain my questions and requests. Additionally, the "user experience" of the website and different proof pages could use some work. I feel that the process is disjointed, and navigation - both on the website and as a customer in different phases of purchasing - can use some work. In the end, I was happy with the results, though I wasn't 100% sure I would be. Regarding the products, I wish I could submit separate reviews for each item I ordered: 0. Embroidery - Orientation and placement very good. Black, double-layered webbing on the inside gives me confidence of durability. I wish our original logo fonts could have been replicated in their smaller size, but we were flexible and understand that there are limitations to the stitching technology. We were happy we could have two embroidery areas on the left and right chest panels, although it was impossible to model in the browser-based design tool. 1. Port Authority Collective Striated Tech Fleece Jacket - River Blue Navy Heather - We ordered this item in the men's style. This item fit well for most of our staff. Fabric looks very nice, however it was more reflective/shiny than perceptible in the product photos. The details and stitching were very neat and the structured style suited the pockets were "attached" to the inside, providing interior pseudo-pockets, as well. We're unsure about the durability of the zipper, but we're hopeful. Very comfortable. 2. OGIO Women's Luuma Full Zip Tech Fleece Jacket - River Blue Navy - This jacket was thinner/less warm than expected, but still quite nice. It fit our women quite well in a range of sizes. Though it came from a different manufacturer, we were pleased that the color was very similar to the other item we ordered (Port Authority Collective Striated Tech Fleece Jacket - River Blue Navy Heather). The fabric was less reflective/shiny, which we also liked. YKK Zippers are known to be of good quality. Like the other jacket we ordered for men, this OGIO jacket had pockets internally attached/anchored, which effectively provides interior pockets as well.

Overall Experience Great 4
Order Again? Yes
Custom Ink

Product was absolute trash. It's just an iron-on transfer that leaves the entire front of the shirt stuff and uncomfortable. Thought maybe it might loosen up with a wash, but now the design is almost entirely faded. On top of that, the shirt was the wrong color! Ordered navy blue, received purple. Horrible. I can confidently say that a colorblind 7-year-old with an iron and a printer could do a better job.

Overall Experience Bad 1
Order Again? No