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Uncensored Customer Reviews
Customers who purchased the Jerzees 1/4 Zip Sweatshirt had this to say:
There were certainly pros and cons of my Customink experience. It was rather costly, but the process of designing on the website was both quick and easy. The end products (only the screen printing) came out fairly well, though when I got picture proofs from Customink, I did not give approval for the final design and asked to get changes made. I tried to request changes several times, with no visible changes made to the next set of picture proofs emailed to me. I finally gave up on trying to get my design smaller (the original design was smaller than the picture proof) and I just gave approval. In the end, it turned out alright but it was very very frustrating trying to deal with Customink. I found it hard to get into contact with Customink's Customer Service. When I called on a few occasions, the office was closed. When I responded to a text (not sure if it is an automated service), there was no response back. When I replied to an email from Customink in regards to an important issue, I never heard back from Customer Service in direct response. In addition, when the product arrived, there were loose strings and strings coming out from the sweatshirt, which tells me the product was poorly and cheaply made (certainly not worth the money). The screen printing was well done though.
Townsend Harris High School,
WE LOVE CUSTOMINK CUSTOMER SERVICE. Everyone was so nice and helpful and really ready to help us achieve the product we wanted. Carla, Priscilla, Mimi, Melissa, and David S helped us out so much and they were really nice to talk to. Thank you all for your help!
The customer service I spoke with was extremely helpful and courteous. I didn't know my order number because it was over 2 years old. He helped me find it and even sent me a link to the order via email so I didn't need to re-create my art. I just received the re-order of the sweatshirts and they are perfect. Thank you!
Ann Arbor, MI
Very good. Very pleased
Saint Louis, MO
I greatly enjoyed using CustomInk. They quickly answered any questions I had and verified my design once it was created before sending it to me. It was all wonderful.
West Hartford, CT
It was pretty good, though I would have liked to receive the proof faster after placing the order.
Greenwich Country Dy School,
Notre Dame High School,
Sherman Oaks, CA
Customer service was great!
New York, NY
it was perfect and it came a head of time. :)
I was very happy with all of the help I received during the process, what would have been nice to know is that I would need to get my design approved by a staff member at school since it had the logo. just knowing that in advance would have made the process smoother.
PLU Women's Lacrosse,
Uni High Girls Soccer,
CustomInk was incredibly helpful. I made several changes before deciding on the final layout, and they patiently worked with me to make sure it turned out perfectly. They also communicated quickly when they were out-of-stock on the shirts we wanted to order and gave me many options to replace them with.
Saint Joseph, MI