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Uncensored Customer Reviews
Customers who purchased the Canada - Gildan Ultra Cotton T-shirt had this to say:
Prince Rupert, BC, Canada
Besides a sizing problem, everything else was great! I had to keep adjusting the number of t-shirts being ordered, as my extended family kept on changing their minds, and each time your customer service representative was very accommodating and helpful! Designing the t-shirt was simple and lots of fun. I would and already have, highly recommended your company to many of my family members and friends. It's a great idea and a fun memento from our holiday.
Kitchener, ON, Canada
Vernon, BC, Canada
Your T-shirts were a big hit at my Mom's birthday party. CutomInk did a wonderful job and the T-shirts arrived 1 day earlier than expected! Thank you
Angus, ON, Canada
Highly Recommended. A++++ Will re order in the future. Thank you!!
Oakville, ON, Canada
Was a nice and easy experience ordering and receiving my t shirts
Agassiz, BC, Canada
North York, ON, Canada
I am very happy to work with CustomInk. I must say that I was in a situation where I couldn't call in (a couple times) and I did the reorder by email. While not the best way for your team possible, it was amazing for me. I'm a Project Manager and juggling is what I do -- and I still had a challenge getting to this. So very big thank you to your team (I dealt with a couple -- all seamlessly I might add). Every one of them was excellent customer service (I swear I could feel how upbeat they all were just by their emails!), they answered all my questions and always followed up with me. I am very grateful as this helped me reach the target dates we had. In actual fact, the shirts arrived a day earlier than expected which worked out even better. A "Thank you for a fantastic experience again" shout-out to: Matt Folmar, Rachel Dodd, Molly Radford and someone who took my payment on the phone. More companies could learn from the positive and consistent approach you give. Cheers
CityView (a division of Harris Computer Systems),
Victoria, BC, Canada
Customink provides outstanding work! While the product is terrific, the people are second to none! There is always lots of time to answer questions, double check order specifics, be cheerful and respectful. It is very refreshing when I get to deal with customer service clearly and articulately.
Windsor, ON, Canada
I was very please with customer service provided. It was very nice to have someone call and verify the design and let me know that there had to be something adjusted on the design to make it work. I also liked that an e-mail was sent with pictures of the adjusted design for me to review and approve. CustomInk has shown great care to make sure that the order was top quality and delivered on time. Thank-you. PS The stickers on the tag are really cool too!
Lethbridge, AB, Canada
Yessenia was very helpful and made excellent suggestions to improve the design. Shipment arrived ahead of schedule and we are pleased with the results
Priddis, AB, Canada
A complaint I have would be around Canadian pricing. A commercial on TV says to go to customink.ca but that automatically brings you to customink.com. I didn't realize the quote given was in u.s. dollars until my visa statement came in a couple of weeks after placing my order. I even spoke to a nice gal on the phone to place my order, who gave me an exact quote, but in u.s. dollars, even when she knew my order was coming to Canada. She should have at least mentioned that the exchange rate would apply. Looking back on the website, the fine print does state quotes are given in u.s. dollars, however, it is still deceiving to Canadian customers that think they are on a Canadian website ordering the Canada - Guildan Ultra Cotton Tshirt. I had to then charge each of my team mates almost $30 per shirt, as opposed to the $22 I had originally quoted them. I wouldn't have placed the order knowing price wise it was going to cost $30 Canadian dollars per shirt - I would have gone with a more cost effective option. This was one of the big frustrations I had with the overall experience.
Hubbards, NS, Canada
Douglas Students' Union,
New Westminster, BC, Canada
Rocky Mountain Aircraft,
Calgary, AB, Canada
Great Customer experience....and very quick delivery!! :)
Powell River, BC, Canada