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Uncensored Customer Reviews
Customers who purchased the Champion Ladies V-Neck Performance Shirt had this to say:
The customer service rep I worked with (Benjamin) was great, cordial and very helpful. I will definitely use your company again.
CustomInk has great customer service. I was able to add a shirt to my order at the last minute just by emailing the supervisor of my order and I was also notified many times on what the status of my order. The only bad thing was the picture of the shirt I was designing was a completely different color blue than the one I received. The online photo was a much lighter blue whereas the actual shirts were a dark blue, causing the black writing I had on the shirt to be a lot less bold than what it appeared to be online. Also, the women's Champion shirts that I received ran really small. It gave a warning that they ran small online but they were a lot smaller than usual shirts that run small. The screen printing had small cracks in it, though they weren't too noticeable and they were only on the women's cut larges. Most of the shirts came out really good though, especially the unisex cut and the material was a very soft performance type and high-quality. Overall, it was a pretty good experience with CustomInk, though if I do it again it won't be my first time and I'll be able to look out for all the minor problems I had this past time.
Lago Vista Cross Country,
Lago Vista, TX
This was my first "group" order, and CustomInk made it very easy and efficient. Where you excel, though, is in customer service. In both "chat" sessions and at least one phone call (to deal with my own issues - not because CustomInk had done anything wrong), I was impressed every single time with the quality, patience, knowledge, and kindness of CustomInk representatives. Whatever you are doing, keep it up - it's working perfectly!
Hercules Lady Titans Tennis Team,
Extremely satisfied will definitely purchase from them again
This is my third time ordering from CustomInk, and we continue to find ways to try and challenge them (last year we found out we could use symbols as numbers on our jerseys for a small upcharge, which people had fun with), this year instead of having two shirts using two designs, we used two designs across 7 shirts, mens and ladies, and everything still came out great. Ordering a few samples and keeping them so we could test them out helped everyone find something they liked. CustomInk stands behind their product and ensures you're happy with what you get, if I order more screenprinted jerseys for my ultimate frisbee group, CustomInk will continue to be the first place I look! Now if only they did sublimation too :) ....
Very satisfied with the customer service.
The site is easy to use and the product came out great. The part I was most impressed with was when I called up, immediately got a human being on the phone and they were extraordinarily friendly and helpful in making sure the order was placed just the way i wanted it. Overall a pleasant experience.
This is the second time I've created a shirt for a family event. Another Excellent experience...really enjoyed making the shirts. The customer service is amazing!!!!
Palo Alto, CA
Incredibly helpful customer service, almost no wait time on the phone, prompt order fulfillment, great quality product. I'll definitely use Customink again the next time I want a group of shirts!