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Uncensored Customer Reviews
Customers who purchased the Port Authority Ladies Long Sleeve Easy Care Shirt had this to say:
Thank you so much for everything, I have been ordering from Custom Ink for several years now and everytime I call the customer service is incredible.
Long Beach, CA
The customer service people were very helpful when it came to ordering samples. I was surprised of how fast the order came in of the samples.
Pikes Peak Workforce Center,
Colorado Springs, CO
Rancho Mirage Mobile Home Community,
It was a bit odd that one person initially took the information then another 'closed the deal'. This caused me to have to verify information twice to be sure it was correct. Wasn't sure if this was a QC step added in the process. Extremely disappointed to find out that embroidery is done by third party - especially for hats. I was looking to add hats to products offered but you prices exceed that of polo shirt. Odd that I received an email to verify my order (during processing) but not a way to reply/confirm through the web site and that if I didn't call (no time frame specified) you'd move forward. This seems to be a mistake in your QC process. I would not be happy with an $750 order that had a mistake that I couldn't call in enough time to resolve.
Tek Print & Promotions, LLC,
Santa Clarita, CA
We were very impressed with how everything worked with customer service and shipping. Too bad the product was terrible.
Treasures Custom Jewlery,
This is my third order from CustomInk. Their customer service reps are always helpful and available, and I'm always impressed by the finished product. Everyone on our staff loves the shirts!
good service, not happy with product
Sioux Falls, SD
Overall it was good-biggest issue is that on re-orders for my client the price changes. I ordered over 100 shirts to start the program but on subsequent re-orders was informed the price will go up because the orders are smaller. It forced me to go to the source and bypass CustomInk.
Customer service was great. We had a rush order and that was meet which was a very helpful situation. However, we certainly paid well for that extra service.
The CustomInk people were all awesome. They were very helpful, friendly, and followed up with me as necessary. Definitely will use CustomInk again.
I received great customer service, the order arrived promptly, they look great, and they fit well. I feel professional whenever I wear one of my shirts.
Hedwin Division of Zacros America,
Even though there looks to be an issue... the customer service people were excellent in addressing this matter.