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Uncensored Customer Reviews
Customers who purchased the American Apparel Tri-Blend Tank had this to say:
Very professional, friendly and fast quality service.
We were nervous because online it looked like we could only choose a few colors from our artwork if we only wanted to order 8 shirts however, the customer service team contacted me, mocked up a new design with colors they selected from our artwork and it turned out beautifully!
Orvis School of Nursing,
Quick communication about products. Quick delivery. Great quality.
Customer service was very good; very communicative. The artwork on our Ts looks ABSOLUTELY FANTASTIC !! It's amazing the detail of my artwork that shows up on even the Toddler-sized shirts. $25 for each extra stencil: Completely worth it. Cannot say enough good things. I think my family is going to be really excited when they see them in person. I wish more items outside of T-shirts could be ordered as a single item.
Great material, great fit, excellent customer service!
Customer service was so much better than I would have ever anticipated - thank you so much!!!
Studio City, CA
CustomInk is there with you at every step, totally responsive and willing to help! Excellent customer service and quality of printing.
Ann Arbor, MI
Very satisfied with the service. That was really outstandingly personal, creative and more than helpful.
This is my first time using Custom Ink and it was an absolutely great experience. The customer service was amazing and the products turned out better than expected. As noted above, my only complaint would be the sizing for the American Apparel tank.
Everything went great and communication was always fast. The shirts arrived exactly when they were expected - and the printing looked really wonderful.
Miss Demeanors Basketball Team,
Los Angeles, CA
There was an issue with my design with the use of a trademarked product name. The customer service representative that contacted me to resolve the issue was friendly, timely, and competent. She was very professional. My design used no copy-written art assets, typefaces or designs, and fell quite squarely into the category of nominative fair use of a trademarked brand name. Even after explaining this, she was unable to approve my artwork. She worked with me to come up with alternate text and was helpful throughout the process. I imagine CustomInk must have a blanket policy in place to prevent misuse of brand and product names and they don't want to be in the business of making judgement calls about what is and is not fair use. I can understand that position, but it greatly reduces the usefulness of CustomInk for things like parody, satire, political speech or even advertising (you are legally permitted mention other trademarked brands for the purposes of comparison). Without changes to this policy, it is unlikely that I will use CustomInk in the future.