the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Customers who purchased the New Balance Tempo Long Sleeve Performance Shirt had this to say:
One recommendation I have is to ensure folks to whom customers talk on the phone actually communicate/execute the changes discussed. The only luck I had in the design updates/changes were when I made them online; anytime I called to make the change(s), they never worked/updated. When I would receive an "updated" design link and went to it, it was evident none of the changes were made that I requested via phone, so I'd simply make them online. Then and only then would the changes be executed accurately. Also, unfortunately, I was unable to simply use the design we used in 2015 or update it; this had to be done via phone. I was unable to use the website for much of anything.
This was an amazing customer experience. I was able to do quite a bit of planning and designing on my own before proceeding with an order. The online order form made it simple for people in my group to reserve a shirt. I placed my order by phone to ensure clear communication and timely delivery and Matt could not have been more pleasant or helpful. The shirts were delivered a day early and perfectly produced. Great work - I will be back!
mt si team,
RM Jiu-Jitsu Key West,
Key West, FL
CustomInk is an awesome place to design and order a shirt. Within a short time I was able to put together an attractive design for my relay running team. It was also great to use their group order site for collecting orders and payments. The shirts came to my place within a couple of weeks and they look great.
IBM running team,
San Francisco, CA
I was very pleased with my overall experience with Customink. I have ordered from them before, but this time specifically I was my teammates and I loved how the product turned out, and I was especially grateful for the customer service being so understanding and accommodating of changes as well as really staying on top of things regarding the procession of the order. Thank you!!
Cold Spring, NY
This is the 3rd year we have reordered these shirts from CustomInk. Every year you guys do an absolutely wonderful job and make reordering really easy! We also really appreciate the group and reorder discounts you have applied for us. We will continue using CustomInk for all of our shirt orders and have made sure to spread the word!
Talked to some really great people on the phone!
You take FOREVER to make changes and get proofs to people. Unnecessary amount of stress caused. And your team messed up on the proof when a different design was specifically asked for. Horrible.
Admittedly, we were a bit apprehensive about using CustomInk at first. My fears were immediately quelled once I spoke with a friendly and knowledgable customer service representative. She guided me through the process with ease, answered all of my questions, made helpful suggestions, and seemed genuinely interested in helping me create a product that I would love. From there, the design team was able to take my draft and modify it so it adhered to some very strict sponsor logo guidelines. This whole process took only a few days! A short while later, we received a well-packed box that contained our high-quality athletic team shirts. The colors were bright, the logos were clear, and everyone was truly thrilled! One of the most challenging parts of coordinating a team of charity runners is finding a shirt that meets everyones needs. CustomInk offered us an incredibly wide selection of choices as well as the option to mix and match styles. The shirts were designed, printed, and shipped with unparalleled speed, and the affordable prices allowed us the opportunity to order both long and short sleeve shirts for our runners (which they greatly appreciate given the unpredictable weather in Boston!).
Path of Life,
I am very satisfied with whole process. The design lab was easy to use, I appreciate the personal assistance I recieved while confirming my design, and the final product came out great.
DRS Mock Trial,
Atlantic Beach, NY
Gotham City Runners,
New York, NY