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Uncensored Customer Reviews
Customers who purchased the Hanes Ladies Cool Dri V-Neck Performance Shirt had this to say:
First time using Customink. Very, very impressed with customer service. I was very picky and made many changes. They were extremely helpful and assisted me in creating the perfect shirt!!
Overall is was a great experience. The design process was easy and delivery was fast. Aside from the color issue I was very pleased. I would use custom ink again.
I was very pleased with the entire experience. I will be using you again.
Wye Mills, MD
Customer service is EXCELLENT with quick replies from everyone at any hour. I was very pleasantly surprised by that. I did like that I had the option to visit the shop in Fairfax, VA to look at the shirts but I was going there expecting to try on different styles in XL vs L. Even though you have an excellent size chart online I need to feel the fit and make sure it agrees with my body. When I got there I was really disappointed to find out that wasn't the case; that you only carry M in all shirts and not all sizes to try on, but all styles were there to look at. That was a big let down for me since I knew I was about to spend a lot of money on custom design shirts and didn't know if they'd fit. They did and I was pleased in the end. I did like visiting the shop in Fairfax because looking and feeling the shirts made me change my mind about what I was going to order, and I ended up ordering more.
Body Mind Spirit MFR & Therapeutic Massage,
My only constructive feedback is in the communication. I appreciate the attempt to sound personal and make it look like a customer service rep is "filling in for X, because X stepped out of the office". However, to see this message at the beginning of almost every single email, the effect was lost.
The customer service person was very helpful on helping me pick an affordable dry fit shirt.
FitBody Personal Training,
I truly love your customer service and the speed shipping once the design was created. Thank you so much for your kind donation towards my company's fundraiser!!!
I had a wonderful experience working with Sarah. She made some great recommendations based on things that she noticed about our design, and provided a number of options to choose from. I was very impressed with this personalized aspect of the process.
Old Saybrook, CT
Everyone was great, very cooperative, informative, and helpful.
San Mateo, CA
Grand Rapids, MI
This was my first experience and it was great. I describe the site as Shutterfly for products. The user experience on the site was very easy and intuitive. And working with the designers to get the design just right was a great experience. I think we must have gone through five or six versions of the design, but the rep was always very patient in each discussion and tried hard to capture my wishes, even when they were abstract.
La Canada Flintridge, CA