Overall experience of
the last 1,000 customers:
  • WOW!
    50%
  • Great
    42%
  • Good
    5%
  • Okay
    2%
  • Bad
    1%
and
98.0%said they would order
from CustomInk again
CustomInk.com

Uncensored Customer Reviews

Customers who purchased the Ultra Club Pique Performance Polo had this to say:
2/24/15 at 11:56 am eastern... CustomInk.com

No Comments

Matt H. - Volunteer
Bethel Park Public Access Television,
Bethel Park, PA
Overall Experience Great 4
Order Again? Yes
2/18/15 at 11:45 am eastern... CustomInk.com

No Comments

Micah P. - Program manager
AFLCMC/WIH,
Dayton, OH
Overall Experience Great 4
Order Again? Yes
2/13/15 at 4:41 pm eastern... CustomInk.com

I love the artwork clean up and work done by your staff. I was disappointed about the delay in shipping and the confusion in shipping address for the sample.

Debbie M.
San Jose, CA
Overall Experience Great 4
Order Again? Yes
2/2/15 at 7:59 am eastern... CustomInk.com

No Comments

Blake H.
Greenpoint Metals, Inc,
Franklin, OH
Overall Experience Great 4
Order Again? Yes
1/23/15 at 1:36 pm eastern... CustomInk.com

CustomInk would greatly benefit from a better customer journey, e.g. a shopping cart icon that lets you know you have items in your cart and ask if you want to check out. The check out process is not as easy as it should be. I've SAVED orders before when I'm trying to PURCHASE orders, and then realize only days later that the order was never placed, and have now delayed my delivery date. There really should be a way to send reminders via email, as well, when a customer has indicated they want to buy by identifying the product, creating the design, and PICKING OUT SIZES they want to order. After the final step, reminder emails should ABSOLUTELY be sent, or a customer rep should follow up with those people. It's also NOT EASY to find the past purchased orders to track sizes ordered, where to find a receipt, etc. I really find the entire check out process to be very difficult, and impersonal. I constantly reorder this product I am reviewing - and I've been asked to call to place my order to "ease the process" but I should be receiving a phone call from YOU, not you asking me to call you. Customer service needs to be improved.

Melody N. - Marketing Manager
Adallom,
Palo Alto, CA
Overall Experience Okay 2
Order Again? Yes
1/19/15 at 3:31 pm eastern... CustomInk.com

No Comments

Sheri D. - Manager
Dobie Construction, Inc.,
Eagle, MI
Overall Experience Great 4
Order Again? Yes
12/26/14 at 5:54 pm eastern... CustomInk.com

I am a return customer of Custom Ink and again I am pleased with my experience designing, ordering, and receiving the materials i had worked on. Till next time!

Chris R.
Paynorthwest,
Seattle, WA
Overall Experience Great 4
Order Again? Yes
12/23/14 at 8:57 am eastern... CustomInk.com

No Comments

Blake H.
Greenpoint Metals, Inc,
Franklin, OH
Overall Experience Great 4
Order Again? Yes
12/9/14 at 11:41 am eastern... CustomInk.com

No Comments

Carl B.
Providence Christian Academy Academic Coach,
Lawrenceville, GA
Overall Experience Wow 5
Order Again? Yes
12/2/14 at 12:54 pm eastern... CustomInk.com

I prefer working with a live individual. Great service!

Terri J. - Attn: Guest
Hyatt Regency Orlando,
Orlando, FL
Overall Experience Great 4
Order Again? Yes
11/17/14 at 10:59 pm eastern... CustomInk.com

Everytime I call them, I end up talking to someone who seems genuinely interested in helping me out.

Mike S.
Bartlesville, OK
Overall Experience Good 3
Order Again? Yes
10/21/14 at 11:38 am eastern... CustomInk.com

Good service, fast results, love the embroidery. Shirt material is nice, but the sizes run too large.

Scott C.
Bothell, WA
Overall Experience Good 3
Order Again? Yes
10/18/14 at 6:08 pm eastern... CustomInk.com

I never bother to write customer reviews, but in this case I felt it was warranted. The customer service for Customink is nothing short of phenomenal. On the half dozen or so phone calls I placed to complete my two orders, every single person I spoke to acted like they genuinely cared about going above and beyond to make sure I was satisfied. I even received personalized emails, texts and phone calls by customer service reps to make sure I was happy. If our government were run as half as efficiently as this company, we'd be in much better shape as a country. I will be sure to spread the word about this website.

Jeremy M.
Fredericksburg, VA
Overall Experience Wow 5
Order Again? Yes
9/5/14 at 7:41 pm eastern... CustomInk.com

No Comments

Niko K.
Avon, CT
Overall Experience Great 4
Order Again? Yes
8/15/14 at 6:52 am eastern... CustomInk.com

No Comments

Marco T.
Twicegood Drapery Experts,
Laurel, MD
Overall Experience Wow 5
Order Again? Yes