Overall experience of
the last 1,000 customers:
  • WOW!
    51%
  • Great
    40%
  • Good
    6%
  • Okay
    2%
  • Bad
    1%
and
96.6%said they would order
from CustomInk again
CustomInk.com

Uncensored Customer Reviews

Customers who purchased the Ultra Club Pique Performance Polo had this to say:
4/13/15 at 11:04 am eastern... CustomInk.com

Overall the customer service is great. I am impressed.

Cheryl H. - Marketing Director
JPJ Engineering, Inc.,
Hibbing, MN
Overall Experience Good 3
Order Again? Yes
4/11/15 at 11:34 am eastern... CustomInk.com

I was pleased with the overall experience

Leonard C. - President
Capri Pizza,
Orland Park, IL
Overall Experience Great 4
Order Again? Yes
4/4/15 at 9:08 am eastern... CustomInk.com

I was really impressed with the embroidery. Your representatves on the phone and website did an great job fine tuning my design. I tell you this,my brothers are going to love these shirts!

Michael B.
West Deptford, NJ
Overall Experience Wow 5
Order Again? Yes
3/30/15 at 11:55 am eastern... CustomInk.com

No Comments

Vicki H. - Office Manager
Charleston Radiologists,
Mount Pleasant, SC
Overall Experience Wow 5
Order Again? Yes
3/27/15 at 11:08 am eastern... CustomInk.com

Custom Ink was a pleasure to deal with. A bit expensive, but overall a great product.

Ryan H. - Offic Manager
APEX WIRE PRODUCTS,
Franklin Park, IL
Overall Experience Great 4
Order Again? Yes
3/24/15 at 12:17 pm eastern... CustomInk.com

No Comments

Sherman B.
Dallas, TX
Overall Experience Great 4
Order Again? Yes
3/20/15 at 2:52 pm eastern... CustomInk.com

Outstanding process, product, and customer service. I will definitely do business with them again. Dennis Miner, Omega Dog Training.

Dennis M. - Owner
Omega Dog Training,
Tempe, AZ
Overall Experience Wow 5
Order Again? Yes
3/20/15 at 11:34 am eastern... CustomInk.com

They followed up promptly and took care updating my design for embroidery.

Kenneth A. - CEO
LiquidKinetics,
Hamilton, VA
Overall Experience Good 3
Order Again? Yes
3/10/15 at 6:50 pm eastern... CustomInk.com

No Comments

Shahin A.
Costa Mesa, CA
Overall Experience Great 4
Order Again? Yes
2/24/15 at 11:56 am eastern... CustomInk.com

No Comments

Matt H. - Volunteer
Bethel Park Public Access Television,
Bethel Park, PA
Overall Experience Great 4
Order Again? Yes
2/18/15 at 11:45 am eastern... CustomInk.com

No Comments

Micah P. - Program manager
AFLCMC/WIH,
Dayton, OH
Overall Experience Great 4
Order Again? Yes
2/13/15 at 4:41 pm eastern... CustomInk.com

I love the artwork clean up and work done by your staff. I was disappointed about the delay in shipping and the confusion in shipping address for the sample.

Debbie M.
San Jose, CA
Overall Experience Great 4
Order Again? Yes
2/2/15 at 7:59 am eastern... CustomInk.com

No Comments

Blake H.
Greenpoint Metals, Inc,
Franklin, OH
Overall Experience Great 4
Order Again? Yes
1/23/15 at 1:36 pm eastern... CustomInk.com

CustomInk would greatly benefit from a better customer journey, e.g. a shopping cart icon that lets you know you have items in your cart and ask if you want to check out. The check out process is not as easy as it should be. I've SAVED orders before when I'm trying to PURCHASE orders, and then realize only days later that the order was never placed, and have now delayed my delivery date. There really should be a way to send reminders via email, as well, when a customer has indicated they want to buy by identifying the product, creating the design, and PICKING OUT SIZES they want to order. After the final step, reminder emails should ABSOLUTELY be sent, or a customer rep should follow up with those people. It's also NOT EASY to find the past purchased orders to track sizes ordered, where to find a receipt, etc. I really find the entire check out process to be very difficult, and impersonal. I constantly reorder this product I am reviewing - and I've been asked to call to place my order to "ease the process" but I should be receiving a phone call from YOU, not you asking me to call you. Customer service needs to be improved.

Melody N. - Marketing Manager
Adallom,
Palo Alto, CA
Overall Experience Okay 2
Order Again? Yes
1/19/15 at 3:31 pm eastern... CustomInk.com

No Comments

Sheri D. - Manager
Dobie Construction, Inc.,
Eagle, MI
Overall Experience Great 4
Order Again? Yes