the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Customers who purchased the Ultra Club Pique Performance Polo had this to say:
Overall the customer service is great. I am impressed.
JPJ Engineering, Inc.,
I was pleased with the overall experience
Orland Park, IL
I was really impressed with the embroidery. Your representatves on the phone and website did an great job fine tuning my design. I tell you this,my brothers are going to love these shirts!
West Deptford, NJ
Mount Pleasant, SC
Custom Ink was a pleasure to deal with. A bit expensive, but overall a great product.
APEX WIRE PRODUCTS,
Franklin Park, IL
Outstanding process, product, and customer service. I will definitely do business with them again. Dennis Miner, Omega Dog Training.
Omega Dog Training,
They followed up promptly and took care updating my design for embroidery.
Costa Mesa, CA
Bethel Park Public Access Television,
Bethel Park, PA
I love the artwork clean up and work done by your staff. I was disappointed about the delay in shipping and the confusion in shipping address for the sample.
San Jose, CA
Greenpoint Metals, Inc,
CustomInk would greatly benefit from a better customer journey, e.g. a shopping cart icon that lets you know you have items in your cart and ask if you want to check out. The check out process is not as easy as it should be. I've SAVED orders before when I'm trying to PURCHASE orders, and then realize only days later that the order was never placed, and have now delayed my delivery date. There really should be a way to send reminders via email, as well, when a customer has indicated they want to buy by identifying the product, creating the design, and PICKING OUT SIZES they want to order. After the final step, reminder emails should ABSOLUTELY be sent, or a customer rep should follow up with those people. It's also NOT EASY to find the past purchased orders to track sizes ordered, where to find a receipt, etc. I really find the entire check out process to be very difficult, and impersonal. I constantly reorder this product I am reviewing - and I've been asked to call to place my order to "ease the process" but I should be receiving a phone call from YOU, not you asking me to call you. Customer service needs to be improved.
Palo Alto, CA
Dobie Construction, Inc.,